GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? While yes, many consumers today do prefer shop online as it can be more accessible and cater to personal preferences, it’s not the end of the brick-and-mortar store. There are 2.14 Source ).

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? While yes, many consumers today do prefer shop online as it can be more accessible and cater to personal preferences, it’s not the end of the brick-and-mortar store. There are 2.14 Source ).

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . 91% of consumers are more likely to shop with brands that provide relevant offers and recommendations.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. The Gen Z Factor. Mobile search optimization.

Mobile 314

Mobile Customer Data Recommendation Fashion 314

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 78

Customer Experience Customer Multichannel Social Media 78

Optimizely

FEBRUARY 26, 2021

Ecommerce business sales will continue to make up a large portion of retail sales in 2021, with in-store sales increasing slowly as businesses and retailers reopen cautiously. You have a small marketing team and your customer data is dispersed across multiple segments, i.e. rewards programs, customer support, purchasing patterns, etc.

eCommerce 195

eCommerce Customer Data Shipping Costs Social Media 195

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 60

Customer Experience Customer Multichannel Social Media 60

Retail TouchPoints

NOVEMBER 14, 2022

Retailers today are faced with mounting pressure to maximize their bottom lines while maintaining cost expectations for consumers. But amid volatile market changes, ever-evolving customer expectations and increased competition online, this is increasingly challenging to realize. billion in 2021 to $31.18 billion in 2028.

Customer Loyalty 318

Customer Loyalty Operations Improvements Customer Experience 318

Retail TouchPoints

AUGUST 10, 2022

Record inflation is forcing unwanted price increases while eroding already frayed consumer loyalty, hitting their bottom lines. compared to May 2021. In Australia, research from global bank Citi forecasted a ~$60 billion hit to consumers’ domestic retail spending capacity in FY23. also facing a 40-year inflation high.

Retail 245

Retail Technology Consumer Customer Experience 245

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Stand Out Beyond Free Shipping .

Customer Loyalty 195

Customer Loyalty Customer Retail Shipping Costs 195

MagentoBrain

FEBRUARY 21, 2023

Applying AI to digital marketing can effectively help optimize the consumer experience, increase consumers' favorability for the brand, and directly affect the brand's revenue. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Federal data indicates that impostor scams and ecommerce fraud topped the list. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021.

Merchant Services 262

Merchant Services Customer Payment Services Social Media 262

Retail TouchPoints

AUGUST 2, 2021

consumers plan to regularly shop online for products they used to buy in stores — something that’s likely to become the norm for many Americans. We see AI being used to help retailers gather data on products that are resonating most with different demographics, allowing them to focus on digital marketing strategies for better targeting.

Retail 315

Retail Technology Recommendation Information 315

Omnisend

APRIL 26, 2021

From its humble beginnings in easily deliverable and consumable things like books and DVDs, ecommerce has expanded to the point where consumers now feel comfortable purchasing pretty much anything online. Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. What is Furniture Ecommerce?

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Retail TouchPoints

AUGUST 25, 2023

Every few decades, retail brands discover a new way to connect with consumers. The early 2000s saw the beginning of an online media push that brought standardized content from one brand to many consumers. Having a direct line with consumers via D2R provides brands with first-party retail data in a whole new way.

Retail 234

Retail Social Media Consumer Channel 234

Retail TouchPoints

DECEMBER 23, 2022

Forrester also notes that over the past few years, retailers focused heavily on their ecommerce business and in-store fulfillment; as a result, they found out the hard way that their legacy and outdated technology stack impacted their agility and ability to respond to changing consumer behavior. Retail is already changing.

eCommerce 209

eCommerce Shipping Costs Retail Recommendation 209

Digital Doughnut

MAY 25, 2022

In our last round of UX interviews (December 2021) with our more data-savvy clients (in the fashion ecommerce biz) one thing kept coming up: Detailed consumer insights from first-party customer data are becoming more and more valuable for new product design and sustainable marketing strategy.

Fashion 52

Fashion Marketing Consumer eCommerce Marketing 52

Retail TouchPoints

SEPTEMBER 28, 2021

Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development. But new laws, regulations and tech policies are forcing businesses to completely rethink how they collect and use data.

Consumer 254

Consumer Customer Experience eCommerce Technology 254

Retail TouchPoints

JULY 28, 2021

We like to describe the Brand Closet Showroom Social as a hospitality retail platform service for businesses, and a private showroom social for consumers seeking an escape. ” Many define “curation” as simply selecting the right brands and products to place on the floor for specific customer segments. Success in Miami Sparks U.S.

Retail 263

Retail Travel Customer Data Marketing 263

Retail TouchPoints

JUNE 23, 2022

Consumers have moved on to a very digitally led lifestyle and mindset, whereas the retail industry, at least many legacy retailers, still think of digital commerce as separate from store commerce. But the tides have turned since fall 2021. A Tale of Two Retailers. This strategy could hold water.

eCommerce 259

eCommerce Omnichannel Channel Department Stores 259

Retail TouchPoints

MARCH 25, 2022

This is further supported by a study from NetSuite , which found that 97% of consumers see a need to go to a physical store. These are all qualities of ecommerce, so why not connect the online shopping experience with the POS? The customer data is stored in the app, so all it takes is a few clicks to pay. In the U.S.,

Payments 255

Payments Payment Services Social Media Electronics 255

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. These are low-hanging fruit opportunities for monetization.

Fulfillment 257

Fulfillment Vend Operations Technology 257

Retail TouchPoints

SEPTEMBER 14, 2022

As consumers’ viewing behaviors are shifting to short-form video, we are shifting our focus to Reels on Facebook and Instagram,” explained the company in a blog post. has been based on the success of the format in China, where livestreaming brought in approximately $300 billion in sales in 2021. In the U.S., Source: HubSpot.

Social Media 252

Social Media Consumer Fashion Shopify 252

365 Retail

MAY 30, 2022

This is particularly important within retail—analysts predict that immersive new shopping experiences present a trillion-dollar revenue opportunity. But for retailers to be successful within it, they must create virtual experiences that go beyond gimmicks, and truly add value to people’s lives. Unlimited possibilities.

eCommerce 123

eCommerce Retail Customer Experience Technology 123

Retail TouchPoints

NOVEMBER 10, 2020

Left with little choice, consumers have largely resigned themselves to waiting additional days or even weeks for their orders, but what they’ve become less willing to tolerate is a lack of information about order status.

Retail 280

Retail Shipping Costs Fulfillment Shipping 280

Retalon

APRIL 27, 2021

According to Digital Commerce 360 , American consumer online spending in 2020 increased 44% to $861 billion. While pandemic-era safety concerns contributed to this growth, the selection and convenience that online shopping offers to consumers are the primary drivers. Customer experience optimization.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

365 Retail

FEBRUARY 23, 2022

Subscription services really took off in 2020 thanks to a combination of lockdown driving online shopping, consumers’ desire to save money, and the innate convenience of the subscription model. 45% of consumers streamed live television at least weekly, up from 20% in 2017. . The end of cancel(lation) culture.

Subscription 102

Subscription Payment Services Marketing Multi-channel 102

Ecommerce Platforms

MARCH 4, 2021

Eventually, third-party logistics make sense for online stores , seeing as how it cuts out expensive and time-consuming elements like storage, shipping, and packaging. The goal is to find a fulfillment partner near your primary customers. Custom packaging design and options for unique inserts and tape. Advantages.

Fulfillment 104

Fulfillment Shipping Costs Shopify Shipping 104

Kibo

APRIL 26, 2022

The past two years have demonstrated that consumers are ready and willing to change their behavior to find and purchase the things they need. Shoppers migrated online in droves in 2020, with eCommerce sales up nearly 32% from 2019 per data from Digital Commerce 360. A pivot to omnichannel shopping is also being adopted by consumers.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

Omnisend

MARCH 29, 2021

Consumers are just as (and perhaps arguably more so, thanks to COVID-19) comfortable buying new apparel online as they are in-store. Try Omnisend free for 14 days and use marketing automation to create a better customer experience! 7 Fashion Ecommerce Trends to Consider in 2021. Reading Time: 9 minutes. It’s reality.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

ChannelAdvisor

MARCH 3, 2022

According to Euromonitor International, in 2021, cross-border e-commerce sales reached nearly $3.2 There’s a potential to reach untapped markets, expand your global footprint and delight new customers with what your brand has to offer. billion, according to Chinese customs data.

eCommerce 80

eCommerce Jewelry Demo Download 80

GetElastic

JANUARY 5, 2023

Brands that have bent to these platform constraints suffer from clunky, disjointed customer experiences, or worse yet, boring cookie-cutter, undifferentiated commerce experiences (is there even a brand here?). As a result, we’ve seen D2C companies try all sorts of strategies to reach customers where they are.

Social Media 78

Social Media Channel Shopify Fulfillment 78

ChannelAdvisor

MARCH 3, 2022

According to Euromonitor International, in 2021, cross-border e-commerce sales reached nearly $3.2 There’s a potential to reach untapped markets, expand your global footprint and delight new customers with what your brand has to offer. billion, according to Chinese customs data.

eCommerce 52

eCommerce Jewelry Demo Download 52

Retail TouchPoints

MAY 12, 2021

It closed down all channels except online, and put all its advertising dollars and social media initiatives into selling direct to consumers (DTC). These forays into multichannel enhanced the overall customer experience, improved conversion rates and added to Signet’s ability to meet customers whenever and however they chose to shop.

Jewelry 207

Jewelry Multichannel Retail Merchant Services 207

Omnisend

MAY 5, 2021

With 90% of retailers saying that they plan to offer the purchase online pick up in-store option in 2021, now is the time to implement it for your own business! Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience. How Does BOPIS Work for Customers?

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

SellBrite

MAY 13, 2019

And providing a better standard of customer experience will never not be a challenge to online sellers. As customers are becoming wiser to the potential ethical and environmental elements of ecommerce, sellers need to remain aware of the link between consumers’ value systems and what they buy. Getting Progressive.

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

Retail TouchPoints

JANUARY 5, 2023

But data strategy is only one of the beauty brand’s many “superpowers,” according to Ekta Chopra, e.l.f.’s s Chief Digital Officer: “We don’t give our consumer just one thing — we learn from our community and then we bring on new superpowers that they want,” Chopra said in an interview with Retail TouchPoints.

Customer Experience 288

Customer Experience Customer Data Consumer eCommerce 288