Forrester eCommerce

JANUARY 25, 2023

Blockchain has added value for banks when filling white spaces or replacing inadequate solutions. Fully operational systems are few and far between.

Banking 195

Banking Technology Operations Customer 195

Forrester eCommerce

OCTOBER 30, 2023

Recently, the Reserve Bank of India (RBI) has imposed a ban on Bank of Baroda’s mobile banking app – BoB World. But why did this happen, and what can we learn from it? Let us dive into the details. This unsettling issue involved a series of actions which led to fraudulent actions by some of […]

Banking 390

Banking Mobile Technology 390

Forrester eCommerce

JANUARY 28, 2021

Banks are transforming their organizations with digital technologies. Forces such as emerging technology, fintechs, changing customer behavior, and the decomposition of the banking industry are influencing banking technology investment trends.

Banking 297

Banking Technology Customer Financial Services 297

Forrester eCommerce

MARCH 28, 2023

The banking crisis will send ripples through the tech industry and budgets, which have already been weakened by layoffs in the first quarter of 2023.

Banking 361

Banking Information Technology 361

Forrester eCommerce

SEPTEMBER 28, 2023

*This blog post is co-authored by Sohm Gough Small and mid-sized businesses (SMBs) have been battered over the past three years by the continuing to face headwinds of inflation, supply chain interruptions, macroeconomic uncertainty, and disruptive technologies that threaten market upheaval.

Banking 435

Banking Supplies Blog Operations 435

Forrester eCommerce

JULY 9, 2020

For banks, open banking implementation is not straightforward – differing standards, specifications, and deployments result in the need to resolve complexity across interfaces. VCs poured over […].

Banking 315

Banking Financial Services Technology Management 315

Forrester eCommerce

APRIL 15, 2020

As Australian banking leaders roll out initiatives to help consumers and small business owners cope with the fallout from the coronavirus, they also face an impending deadline: to make consumer data available by July this year. Although open banking was announced two years ago, most Australian banks […].

Banking 409

Banking Consumer Financial Services Customer Experience 409

Forrester eCommerce

AUGUST 7, 2020

A few days ago, I discussed application architecture in banking with a banking software vendor. Starting from there, we had a look at that vendor’s core banking solutions and further back-end systems such as trade finance. The vendor quickly suggested that its solutions align with Forrester’s concept of a lean core.

Banking 472

Banking Financial Services Technology Customer 472

Forrester eCommerce

MAY 23, 2022

Modern banking platforms allow banks to elevate their customer experience and deliver more business value more seamlessly and more effectively. Banks and their technology teams can leverage market dynamics to make digital transformation more feasible both architecturally and economically.

Banking 195

Banking Customer Experience Technology Marketing 195

Forrester eCommerce

JULY 25, 2022

When a customer opens a mobile banking app, they are usually trying to complete a specific task: paying a bill, seeing how much money they have left for the month, finding a recent transaction, requesting money from a friend, etc. But banking customers increasingly want more and better features on these apps.

Banking 312

Banking Mobile Customer Technology 312

Retail TouchPoints

JULY 28, 2020

Zebra Technologies Corporation has entered an agreement to acquire Reflexis Systems for $575 million. Reflexis is a provider of intelligent workforce management, execution and communication solutions for the retail, food service, hospitality and banking industries.

Technology 269

Technology eCommerce Banking Mobile 269

Forrester eCommerce

JULY 30, 2020

Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.

Banking 375

Banking Financial Services Customer Experience Mobile 375

Retail TouchPoints

APRIL 10, 2023

The question is, how can retailers conduct everything together to make ‘music’ and orchestrate regional payments for ecommerce success? Right now, global retail ecommerce sales are on track to reach $8.1 Retailers have seen new payment methods like open banking, digital wallets, crypto and more permeate the market.

Payment Services 264

Payment Services Merchant Services Payments eCommerce 264

Forrester eCommerce

SEPTEMBER 11, 2020

A few days ago, Forrester published two Forrester Waves, one focusing on retail banking, the other on corporate banking. With these Forrester Waves, we separated off-the-shelf banking back ends for retail and corporate banking for the first time.

Banking 325

Banking Retail Other Customer Experience 325

Forrester eCommerce

JULY 5, 2020

I recently had the pleasure to talk with Siew Choo So, Group Head Consumer Banking Technology and Big Data/AI at DBS, on how the bank has set up their enterprise data platform to enable a data driven organization. That session was part of Forrester’s APAC Financial Services Webcast Week 2020, and you can find the […].

Banking 281

Banking Financial Services Technology Consumer 281

RetailMinded

APRIL 3, 2022

A new study revealed: Social media marketing (32%), e-commerce software (31%), email marketing (29%), retail operations (26%) and online payments (24%) score highly. It comes as growth projections estimate that by 2023, online ecommerce sales will exceed $29.7 Only 1% will decrease their investment. trillion worldwide.

Merchant Services 83

Merchant Services eCommerce Banking Technology 83

Forrester eCommerce

AUGUST 12, 2020

For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences on more than a dozen banking brands’ apps across the US and Canada.

Banking 353

Banking Mobile Financial Services Customer Experience 353

Forrester eCommerce

JULY 16, 2020

COVID-19 is recasting the foundations of the future of banking and reshaping the digital agenda and priorities for many banks. Alyson Clarke and I have been interviewing financial services experts around the globe as part of our upcoming research report on the future of banking. We see four clear themes forming in the research.

Banking 271

Banking Financial Services Customer Loyalty Customer Experience 271

Forrester eCommerce

APRIL 29, 2022

Banks are investing in a wide range of emerging technologies. Not all have equal potential today. Find out what’s hot and what’s not.

Banking 195

Banking Technology Financial Services Customer Experience 195

Forrester eCommerce

MARCH 27, 2023

Read on for a look at Forrester’s evaluation of the 13 most significant open banking intermediaries: The Forrester Wave™: Open Banking Intermediaries, Q1 2023.

Banking 195

Banking Payment Services Financial Services Information 195

Forrester eCommerce

JULY 1, 2022

Application architectures in banks cannot afford to treat product-centricity as a stepchild, but need to focus on it as much as on customer-centricity. Product externalization helps banks move in this direction.

Banking 195

Banking Customer Management Technology 195

Forrester eCommerce

NOVEMBER 9, 2021

The Asia Pacific banking sector has largely weathered the pandemic crisis. But with revenues being squeezed by low interest rates and sluggish loan growth, APAC banks will make big bets and increase their spending on technology, talent, and fintech to drive growth.

Banking 195

Banking Technology Customer Experience Customer 195

Forrester eCommerce

JULY 28, 2021

Banks don't need new core banking systems, they need new paradigms to deliver core banking capabilities - and they need them today or tomorrow.

Banking 289

Banking Financial Services Management Technology 289

Forrester eCommerce

NOVEMBER 17, 2020

Earlier today, Sopra Steria announced its plans to acquire Fidor Solutions via its subsidiary Sopra Banking Software. Fidor Solutions is the technology subsidiary of Fidor Bank, a fintech that became part of Groupe BPCE in 2016.

Banking 231

Banking Technology Customer 231

Groove

JUNE 15, 2022

A Mobile payment is a way for customers to complete transactions in-store or from your eCommerce website through smartphones, smart watches, or tablets. They allow the customer to conveniently purchase products and services through encryption technology. Browser-Based Mobile Payments. Conclusion.

Mobile Payments 195

Mobile Payments Payment Services Mobile eCommerce 195

Forrester eCommerce

NOVEMBER 5, 2021

Forrester reviewed the mobile apps of 13 European banking brands in June and July of 2021 for both functionality and user experience.

Banking 195

Banking Mobile Technology Customer 195

Retail TouchPoints

MAY 9, 2023

8fig , a funding and management platform for ecommerce businesses, has closed a $140 million Series B funding round, bringing its total funding to date to $196.5 8fig provides ecommerce businesses (primarily marketplace sellers) with bespoke funding plans, optimized according to their supply chain and cash flow needs, to accelerate growth.

Management 311

Management Banking Supplies eCommerce 311

Forrester eCommerce

FEBRUARY 27, 2024

In response, banks are playing a game of competition, collaboration, and, sometimes, acquisition. And the fast development of emerging technologies such as AI/ML and blockchain makes the competitive landscape competition […] This has enabled fintech firms to deepen their market penetration.

B2B 389

B2B Marketing Banking Games 389

Kissmetrics

NOVEMBER 26, 2017

The e-commerce revolution was built on the back of digital advances and automation, but is the next generation of machine learning and AI friend or foe? In the e-commerce space, machine learning is being used to slowly learn what customers prefer and how they want to see information to get them to make a purchase.

eCommerce 198

eCommerce Shipping Costs Information Shipping 198

BigCommerce

JULY 6, 2018

One of the best ways to keep current with trends in the market is by attending ecommerce conferences. In this post, you’ll find nine of the top ecommerce expos worldwide and what you can expect from attending them, and you’ll also learn how to effectively prepare to for a conference. Top Ecommerce Conferences to Attend.

eCommerce 331

eCommerce Events Online Retail Technology 331

Forrester eCommerce

NOVEMBER 9, 2020

Banking Leaders: Make Spending Changes In Five Categories Post-COVID-19 The business effects of the COVID-19 pandemic will be with us for years. Different industries, including banking, face disparate consumer trends, resource availability, and revenue potential during the pandemic and its aftermath.

Banking 259

Banking Marketing Consumer Customer Experience 259

Retail TouchPoints

OCTOBER 30, 2023

As we navigate the complexities of global commerce, the need for efficient and transparent international transaction methods becomes increasingly apparent. Each DCC transaction contributes to the merchant payback, as the terminal, rather than the bank, handles the currency conversion. Benefits for Retailers 1. trillion in 2022.

Payment Services 294

Payment Services Merchant Services Payments Point of Sale 294

RetailMinded

SEPTEMBER 26, 2023

The e-commerce industry is characterized by both immense opportunities and notable challenges. For an e-commerce business owner like yourself, understanding the breadth of financial solutions available can significantly impact the trajectory of your business. Among the most pressing challenges is the issue of capital.

eCommerce 52

eCommerce Banking Merchant Services Beauty and Health 52

FastSpring

FEBRUARY 8, 2024

Payments, digital banking and ecommerce all remain at the very heart of this growth, with tens of millions of new users joining the internet economy every year, and cashless transactions rising across the region. How can you make sure you’re future-proofing your business and implementing the right technology?

Merchant Services 78

Merchant Services Payment Services eCommerce Demo 78

Retail TouchPoints

OCTOBER 13, 2020

With a focus on emerging technologies and innovative startups, the 2020 Retail Innovation Conference is featuring three Startup Innovation Lab sessions that will introduce attendees to a total of 20 tech innovators. Startup Innovation Lab #1: 10-11 am ET, Oct. Startup Innovation Lab #3, 4-4:30 pm ET, Oct.

eCommerce 285

eCommerce Merchant Services Presentation Omnichannel 285

Retail TouchPoints

AUGUST 11, 2020

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. QFC Pilots Apple Pay, Google Pay And Other Touchless Payments.

Shipping Costs 289

Shipping Costs Shipping Merchant Services eCommerce 289

Forrester eCommerce

AUGUST 6, 2020

To develop their financial well-being program, financial services providers are evaluating and adopting a range of contributing technologies. In “The Forrester Tech Tide™: Financial Well-Being, Q3 2020,” we highlight 18 significant technologies. The […].

Financial Services 472

Financial Services Technology Customer Banking 472