Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. So alcohol is often the last item, as well as health and beauty items and flowers. Case in point: the Kroger Zero Hunger Zero Waste initiative. Barbara Connors. “We

Customer Loyalty 264

Customer Loyalty Customer Beauty and Health eCommerce 264

Retail TouchPoints

JUNE 17, 2021

Purina is launching the pilot with education on the Purina ONE 28-Day Challenge, showing pet owners the health differences its products can make over a four-week period. It includes product category information along with mobile integration into an augmented reality (AR) experience.

Beauty and Health 163

Beauty and Health Department Stores Accessories Customer Loyalty 163

Retail TouchPoints

NOVEMBER 11, 2021

To kick off the first day of #RIC21, Jeff Orschell, EY Americas Consumer Retail Leader, will drill down into today’s top consumer priorities, including sustainability, affordability and health. Beauty share real-life examples of how companies can ensure their mission and values are reflected in all their actions. will present the Nov.

Merchant Services 315

Merchant Services Cryptocurrencies Payments Payment Services 315

Retail TouchPoints

FEBRUARY 18, 2021

consumer health concerns still loom, according to survey data from Shopkick. Brands from auto to beauty have embraced appointment-based service to improve shopper satisfaction and maximize revenue opportunities. It supports the consultative experience that’s a definer for how consumers want to be treated.”

Retail 299

Retail Beauty and Health Books Omnichannel 299

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Repeat Customer Rate by Industry. reward discount per customer.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Retail TouchPoints

JANUARY 21, 2021

Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We Positioned as a “tele-triage platform,” the service was designed to connect pet parents to licensed vets when they had health questions or concerns. We had to flex all our muscles,” Singh said.

Beauty and Health 234

Beauty and Health Small Business Retail Operations Channel 234