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A Guide to Global Customer Service Excellence

ESW

However, this presents a unique set of challenges, particularly when it comes to global customer service. And yet customer service plays a pivotal role in shaping the success of a retail business. In addition, excellent customer service retains customers and builds loyalty. – you should localise your customer service.

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Walmart Business Launches New Holiday Tools for SMBs

Retail TouchPoints

Walmart Business has spent the last year building out its solutions and services for SMB customers, including a dedicated membership offering and tailored app experience. Throwing a great party is not just an opportunity to mark the season,” Walmart Business shared in a blog.

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19 Shopify Pros and Cons To Understand the Good and Bad

Ecommerce Platforms

The same can be said for ecommerce site building, inventory management, order management, marketing tools, advertising, discount codes, blogging, abandoned cart recovery, multiple currencies, payment options, shipping rates, product sourcing, omnichannel selling, and much more. Shopify cuts all of that out of the equation.

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Bigcommerce Enterprise Features To Increase Revenue

Groove

In this blog, we're sharing 5 features of BigCommerce Enterprise that help both B2B and D2C eCommerce stores create a seamless shopping experience and drive more revenue. Omnichannel selling. Cloud-Based Hosting & Compliance. Omnichannel Selling. Are you considering migrating eCommerce platforms? B2B support.

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Click-and-Collect Gives Customers Frictionless Omnichannel Experience

Pivotree Blog

If you’ve adopted a thriving omnichannel strategy, your retail establishment likely provides customers with both online and in-store purchasing options. This convergence of digital and physical retail experiences emphasizes the importance of a well-coordinated omnichannel approach.

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Amazon Expands Buy with Prime Availability to all U.S. Marketplace Sellers

Retail TouchPoints

It enables sellers that also operate a DTC site to deliver an Amazon-level experience (simplified payment processing, fast delivery, easy returns) in their own branded environments, where they own both the sales and the increasingly valuable data that they generate.

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Omnichannel Retailing: Risks, Rewards, & Opportunities

Omnisend

While many preached omnichannel in retail and ecommerce, few walked the walk. Three years ago, he co-founded Omni Talk (formerly Red Archer Retail), a retail blog and resource hub for brands and retailers looking to stay on the pulse of changes within the industry. Omnichannel Retailing: Risks, Rewards, and Mistakes.