Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. Additionally, businesses can solicit private feedback through the app to better improve operations and customer service.

Books 245

Books Merchant Services Payment Services Customer 245

ESW

OCTOBER 2, 2023

However, this presents a unique set of challenges, particularly when it comes to global customer service. And yet customer service plays a pivotal role in shaping the success of a retail business. In addition, excellent customer service retains customers and builds loyalty. – you should localise your customer service.

Payment Services 154

Payment Services Customer Payments Omnichannel 154

Retail TouchPoints

SEPTEMBER 14, 2022

Select Burton , GANNI , Outdoor Voices and Vince locations have rolled out the new Tap to Pay on iPhone feature from NewStore , a modular, mobile-first omnichannel cloud platform for retailers. The service requires brands to use iPhone XS, or newer devices, with iOS 15.5

Outdoor 270

Outdoor Payment Services Omnichannel Customer Data 270

Retail TouchPoints

SEPTEMBER 12, 2023

. ; and Secure checkout: TikTok has partnered with third-party payment platforms to facilitate transactions on TikTok Shop and to ensure a quick, smooth and secure checkout process. Digital Service (USDS). The company also reiterated that all TikTok-protected U.S. user data is stored in the U.S. and managed by the U.S.

Merchant Services 278

Merchant Services Payment Services Multi-channel Shopify 278

Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Creating a Frictionless Returns Process. Post-Holiday Challenges.

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Omnichannel Payment Services Specialty Retailers Customer Loyalty 218

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

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Omnichannel Payment Services Retail Webinar 262

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

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Omnichannel Multichannel Payment Services Retail 101

365 Retail

JANUARY 12, 2024

This requires suitable payment solutions – turning payment into a strategic success factor. Payment systems were of rather subordinate importance as a trade fair topic because payment in retail was mostly still analogue. Credit card payments were done via Imprinter and a paper receipt.

Payment Services 62

Payment Services Mobile Payments Banking POS 62

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Combining password-less one-page checkouts with payment systems like PayPal Wallet or Apple Pay can make a significant difference in checkout conversion rates.

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Omnichannel Merchant Services BigCommerce Payment Services 264

Retail TouchPoints

AUGUST 30, 2021

I have very vivid memories about Service Merchandise , a now-defunct business with a unique ordering process focused on catalog inventory. Service Merchandise was a bit more fun than today’s similar IKEA shopping experience because it carried more than mediocre DIY housewares and furniture. Don’t remember it? Ahead of its Time.

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Multi-channel Payment Services Channel Jewelry 279

Forrester eCommerce

NOVEMBER 1, 2018

We recently published the “The Forrester Wave™: Global Merchant Payment Providers, Q4 2018” report, which identifies the 11 most significant global payment vendors that can help enterprise merchants with their omnichannel efforts.

Merchant Services 323

Merchant Services Payment Services Omnichannel 323

Retail TouchPoints

APRIL 3, 2023

billion on pet food and treats, supplies, medicine, vet care and other services in 2022, and are predicted to spend $143.6 Myos Fetch is a full-service SMS “concierge” for all things related to the brand and its focused, yet growing, product line. More than 66% of U.S. million or so homes spent $136.8 billion in 2023.

Payment Services 261

Payment Services Social Media Subscription Channel 261

Retail TouchPoints

OCTOBER 27, 2021

Target is adding new features to its click-and-collect operations for the gift-giving season that will allow shoppers to personalize their pickup and delivery experiences. The retailer has added more than 18,000 assigned spaces for curbside pickup of orders placed on the Target app or on Target.com.

Payment Services 182

Payment Services Omnichannel Gifts Fulfillment 182

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 264

Payment Services Shipping Costs Omnichannel Fulfillment 264

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. But when it came to alternative payments, BNPL was the star.

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Omnichannel Fulfillment Shipping Costs Social Media 306

Retail TouchPoints

NOVEMBER 21, 2023

Walmart Business has spent the last year building out its solutions and services for SMB customers, including a dedicated membership offering and tailored app experience. If they prefer to shop in-store, members can use Walmart Pay, which allows them to complete their transaction using the shared payment method in the Walmart Business app.

Small Business Retail 257

Small Business Retail Payment Services Gifts Omnichannel 257

Retail TouchPoints

MAY 9, 2022

Scalefast’s data analytics and speed-to-market also will facilitate turnkey localized stores, digital ‘pop-up’ stores and highly targeted DTC brand campaigns, with the goal of complementing ESW’s cross-border DTC solutions and end-to-end customer experience capabilities.

Payment Services 289

Payment Services Payments Electronics Omnichannel 289

Retail TouchPoints

FEBRUARY 2, 2024

The exact definition of unified commerce, and in particular its relationship to the idea of “omnichannel,” varies depending on who you ask. Some see it as the next evolution of omnichannel, others as the technical underpinnings that make true omnichannel experiences possible. Now, they’re looking to have conversations.

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Omnichannel Payment Services Technology Banking 317

Pivotree Blog

JANUARY 11, 2024

If you’ve adopted a thriving omnichannel strategy, your retail establishment likely provides customers with both online and in-store purchasing options. This convergence of digital and physical retail experiences emphasizes the importance of a well-coordinated omnichannel approach.

Omnichannel 52

Omnichannel Payment Services Customer Shipping Costs 52

GetElastic

APRIL 11, 2023

In 2023, headless commerce is expected to become a mainstay of eCommerce operations, with more brands than ever adopting it to streamline their operations and boost sales. Headless commerce has quickly gained widespread popularity among brands looking for more flexibility and agility in their eCommerce operations.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. A family institution since its founding in 1954, Harry Rosen has always been lauded for its highly personal service and needed a way to empower customer advisors as all 17 of its stores faced closures during the pandemic.

Payment Services 312

Payment Services Shopping Carts Clothing Omnichannel 312

365 Retail

MAY 1, 2024

Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture. This brings us to an important question: As an online merchant, what key services do you need to stay ahead of the game?

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

Ecommerce Platforms

AUGUST 8, 2019

If so, you'll need to find and use a top-notch payment platform. This solution helps to simplify automated clearing house payments (ACH) and white label bank transfers for businesses. It’s especially handy for companies who want to use bank transfers as a cheaper, easier way to make payments. Dwolla facilitates ACH payments.

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ACH Payment Services Merchant Services Payments 134

Ecommerce Platforms

AUGUST 28, 2019

Finding a reasonable payment gateway to use for your business is often like playing a game of golf: After much consideration, and lining up your shot, it seems clear that you've found the right route to the hole. We're continually looking at payment gateways and ecommerce platforms so that you make the right decision the first time.

Merchant Services 106

Merchant Services Payment Services Payments Mobile 106

Ecommerce Platforms

OCTOBER 12, 2022

The same can be said for ecommerce site building, inventory management, order management, marketing tools, advertising, discount codes, blogging, abandoned cart recovery, multiple currencies, payment options, shipping rates, product sourcing, omnichannel selling, and much more. Shopify Pro #5: Incredible Payment Processing Support.

Payment Services 211

Payment Services Shopify Merchant Services Payments 211

Ecommerce Platforms

SEPTEMBER 1, 2022

A Point of Sale system, or POS, is the solution you use to process payments, manage business functionality, and even track insights in a brick-and-mortar environment. Payment processing: Ensure your point of sale is ready to take payments in a range of different formats, from contactless Apple Pay and Google Pay, to PayPal.

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POS Payment Services lightspeed Payments 197

Groove

NOVEMBER 24, 2020

we're outlining the features of Bigcommerce Enterprise that help to increase conversion rate, average order value and customer lifetime revenue: Cloud-based hosting & compliance. Omnichannel selling. Cloud-Based Hosting & Compliance. Omnichannel Selling. Customization & design. Mobile & SEO optimization.

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BigCommerce Payments Payment Services B2B 368

Retail TouchPoints

SEPTEMBER 28, 2022

Ecommerce platform Shopify is now aiming to help retailers sell anywhere through its unified POS Go all-in-one retail hardware device for omnichannel sellers. This latest addition to Shopify’s offerings relies on the company’s point-of-sale software, which is designed to allow retailers to sell online and offline.

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POS Shopify Merchant Services Payment Services 309

Retail TouchPoints

JULY 29, 2021

The LVMH -owned retailer did have to play a bit of catch up, though, when it came to omnichannel fulfillment , fast-tracking the roll out of services like BOPIS and launching new innovations such as virtual beauty consultations. RTP: Anything else on the omnichannel front that you have your eyes on now stores have reopened?

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Live Chat Omnichannel Social Media Payment Services 279

Omnisend

SEPTEMBER 8, 2021

While many preached omnichannel in retail and ecommerce, few walked the walk. How brands and retailers can provide a truly omnichannel customer experience. Omnichannel Retailing: Risks, Rewards, and Mistakes. Changes across the past two years have rocked retail, ecommerce, and digital marketing industries.

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Omnichannel Retail Merchant Services Payment Services 148

Retail TouchPoints

JANUARY 10, 2023

It enables sellers that also operate a DTC site to deliver an Amazon-level experience (simplified payment processing, fast delivery, easy returns) in their own branded environments, where they own both the sales and the increasingly valuable data that they generate.

Merchant Services 299

Merchant Services Payment Services BigCommerce Payments 299

ESW

DECEMBER 4, 2023

The partnership gives ecommerce brands built on Shopware access to ESW’s suite of solutions to enable all aspects of DTC cross-border expansion, including compliance, data security, fraud protection, taxes and tariffs to checkout, delivery, returns, customer service and demand generation, in as little as four weeks.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. Miller also has held leadership roles at global payments processing firm First Data Corporation, TD Ameritrade and The U.S.

Payment Services 337

Payment Services Omnichannel Department Stores Operations 337

Ecommerce Platforms

JUNE 20, 2023

If you’re on a very limited budget, or just want to test out the features of an ecommerce solution choosing a free service could be an excellent idea. The software as a service platform includes access to hosting, security, and all of the other tools you might need to access separately using an open platform.

eCommerce Platforms 104

eCommerce Platforms Payment Services Payments eCommerce 104

ESW

JUNE 6, 2023

The payments landscape has evolved quickly from physical payments such as cash and credit cards to digital payments like Google Pay, PayPal, bank transfers and more. Here’s how multiple ecommerce payment options can benefit brands, how to choose the right payments and the various payments favoured by today’s consumers.

Merchant Services 78

Merchant Services Payment Services Payments eCommerce 78

Retail TouchPoints

MARCH 3, 2022

Enhancements to its same-day delivery offering with the previously announced addition of product returns and Starbucks order pickup to its Drive Up service at select stores, as well as an expansion of the backup item option for more categories.

Payment Services 246

Payment Services Operations Fulfillment Supplies 246

ROI Revolution

MAY 20, 2021

For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. But the reassuring strength of an omnichannel sales approach is that it’s a risk mitigation strategy at its core.

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Omnichannel Payment Services Social Media BigCommerce 109