Kissmetrics

JULY 7, 2021

When do we actually achieve a great customer experience in our brands ? When a customer has a great experience with you, they are more likely to come back and buy again. Social media, mobile apps, in-app ads, artificial intelligence, augmented reality, and more have promised to help us put experience at the forefront.

eCommerce 271

eCommerce Webinar eCommerce Marketing Books 271

Retail TouchPoints

MARCH 18, 2021

Shoppers across demographics now routinely order their groceries online just as they already did their books, electronics, and apparel. What has emerged as a genuine concern, however, are the incontrovertible shortcomings in customer experience. What are the new rules of customer engagement?

Fulfillment 175

Fulfillment eCommerce Retail Subscription 175

Kibo

AUGUST 12, 2021

While they were once known as an online market for books, Amazon has grown into a powerhouse in several areas. Among them are poor quality control, an impersonal customer experience and limited fulfillment options. It’s more important than ever to make good fulfillment a crucial element to the customer experience.

Games 62

Games eCommerce Fulfillment Shipping Costs 62

Sailthru

MARCH 22, 2018

There’s a good reason that toys were the second category Amazon started selling, right after books. If you’re serious about digital transformation, you don’t build a center of excellence on customer experience. You don’t set up a committee to steer customer experience and customer-centricity throughout the organization.

Toys 60

Toys Retail Customer Experience Omnichannel 60

Ecommerce Platforms

APRIL 5, 2022

Some of the features which make this choice great for iPad users include: Simplified omnichannel sales: You can easily sell across a variety of channels with Shopify, using everything from mobile POS tools to QR codes. Shopify even has its own payment processing service. Who is it best for? Cons: Expensive monthly fees for some businesses.

POS 104

POS lightspeed Payment Services Point of Sale 104

Ecommerce Platforms

MARCH 3, 2023

You can upsell/cross-sell complementary or related products to customers at checkout or via email. Shopify supports multichannel selling on platforms like Facebook, Instagram, Amazon, eBay, etc. POS Lite offers a comprehensive range of features, including support for customer profiles, mobile POS, and order and product management.

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

Ecommerce Platforms

DECEMBER 23, 2019

The success of the entire system depends on how you capitalize on your customer interaction opportunities without compromising the corresponding customer experience. It’s a cloud-based SaaS solution that powers multichannel customer relationship management via an intuitive system. But, make no mistake.

Social Media 129

Social Media Management Multi-channel Mobile 129

Ecommerce Platforms

NOVEMBER 11, 2019

The most essential bit of integration is to make customer satisfaction a top-tier priority. Develop an omnichannel system for your target audience. If most of the newer customers who sign up for your loyalty program end up opting out by forced marches and without delay, then that’s a pretty huge red flag, unfortunately.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143