Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Toys 241

Toys Gifts Department Stores Omnichannel 241

GetElastic

AUGUST 10, 2021

With the global adoption of mobile devices, expansion of IoT, and dynamic behavior of customer buying habits, it’s become more important than ever for brands to take a holistic, interconnected approach to their customer’s digital experiences. Starbucks & Dunkin Donuts. Bank of America.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

Retail TouchPoints

NOVEMBER 27, 2023

29, 2023, offering design consultations as well as a location where customers can pick up their online orders. Our expansion in DFW is just one of the many exciting ways Ikea is growing with the aim of making the customer experience more inspiring, more convenient and even more affordable.” billion to enhance U.S.

Marketing 147

Marketing Omnichannel Books Customer Experience 147

Retail TouchPoints

APRIL 11, 2024

Omnichannel dog brand Bark has partnered with a jet charter company to launch Bark Air , an air travel experience designed “for dogs first and their human companions second.” Premium flights for dogs and their humans are now available for booking, with the first flights taking off from New York on May 23, 2024.

Travel 224

Travel Books Omnichannel Information 224

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Retail 216

Retail Article Omnichannel Customer Experience 216

Retail TouchPoints

NOVEMBER 1, 2023

It might sound strange to say this about a place where some 80% of transactions actually take place, but brick-and-mortar stores represent an underutilized resource, according to Sarah Jarvis, co-author of the second edition of Omnichannel Retail: How to Build Winning Stores in a Digital World. How do you give them value more easily?

Books 269

Books Omnichannel Payments Mobile 269

Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

Omnichannel 233

Omnichannel Customer Experience Department Stores Consumer 233

Retail TouchPoints

AUGUST 10, 2023

To boost app downloads and usage rates, brands need to determine which features and capabilities will help them best differentiate the experience from those of their standard ecommerce and mobile commerce sites. They can see if their favorite products are in stock, book services and lessons, see exclusive in-store discounts and more.

Mobile 232

Mobile Retail Consumer Customer Experience 232

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. Associates are what keep a robust store-based fulfillment operation running, and keeping their skills sharp is a key ingredient in Walmart’s omnichannel success.

Fulfillment 276

Fulfillment Omnichannel Shipping Costs Supplies 276

Retail TouchPoints

FEBRUARY 1, 2022

Founded in 2011 in Seattle, Rover has connected pet owners to millions of service bookings and features the Rover Guarantee, 24/7 support, vet consultations and GPS walk mapping. Additionally, members of Petco’s Vital Care health and wellness program will be eligible for a $20 discount beginning in spring 2022.

Multichannel 230

Multichannel Omnichannel Subscription Books 230

Sailthru

SEPTEMBER 13, 2018

Modern retailers are even providing employees with customer relationship management tools in an app and access to data such as recent browsing and purchase history. They already have their own books of business, with pertinent information about their regular customers. Nordstrom wrote the book on customer service — literally.

Customer Experience 68

Customer Experience Customer Retail Books 68

Retail TouchPoints

FEBRUARY 7, 2023

Chen noted that the pandemic was a critical force in this shift. “Previously, there has been resistance from luxury brands who were unsure of how to replicate the bespoke experience that consumers expect in-store through online channels,” Chen explained. At Alibaba’s recent 11.11

Payments 284

Payments Omnichannel Payment Services Consumer 284

Retail TouchPoints

NOVEMBER 9, 2021

The education program, scheduled to begin in February 2022 , will cover 100% of tuition, books and fees for a wide range of educational options, from high school completion and English language learning to associate and bachelor’s degrees, boot camps and professional certifications within Macy’s own network.

Books 290

Books Omnichannel Retail Customer 290

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Instead, we tend to build up mental schemas, with a brick and click customer journey that includes online, mobile and yes, physical touchpoints. For the Modern Customer Experience, Size Isn’t Everything.

Customer Experience 68

Customer Experience Payment Services Customer Payments 68

Retail TouchPoints

FEBRUARY 18, 2021

“There are some business types — for example large grocery or big box stores — where appointments may not be a requirement in the future,” said Cimarron Buser, President and CEO of the Appointment Scheduling & Booking Industry Association (ASBIA) in an interview with Retail TouchPoints.

Retail 287

Retail Beauty and Health Books Omnichannel 287

Retail TouchPoints

JANUARY 5, 2022

But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully. And that could be through downloading the app, signing up for the email list or following the brand on social media.”

Retail 282

Retail Omnichannel Social Media Consumer 282

Retail TouchPoints

MAY 6, 2024

Gearing up for her brand’s 20 th anniversary she, of course, isn’t looking backward; she’s thinking about what’s next for her brand and the loyal community she’s built, through a blossoming media empire that includes social media, a podcast, a best-selling book and now, even a spot on The Real Housewives of New York City franchise.

Social Media 147

Social Media Books Fashion Consumer 147

Retail TouchPoints

JUNE 22, 2023

“We think of it as a way to deepen the relationship with our customers and get them into new categories.” Physical Stores Create Unique Value and Get ‘Premium’ Investment Like many omnichannel retailers, Anthropologie understands the unique value of its stores.

Customer 262

Customer Clothing Consumer Fashion 262

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

Retail TouchPoints

JANUARY 20, 2022

Amazon Style will actually be the company’s seventh physical retail format, which all began with Amazon Books way back in 2015. And as with Amazon’s other physical store (notably Books and 4-Star), intel from Amazon.com will be used to merchandise the Style stores with top-performing products and shopper favorites.

Clothing 228

Clothing Payment Services Apparel Department Stores 228

Retail TouchPoints

FEBRUARY 3, 2023

The retailer also is offering prom-related content via its Spring 2023 prom look book and prom trends page. David’s Bridal has been aggressively courting new customer segments over the past year — both teens and even younger children via its partnership with Little Tuxedos.

Books 295

Books Events Customer Retail 295

Retail TouchPoints

NOVEMBER 2, 2022

When Discount Tire unveiled its Atlanta Pit Pass concept store in early October 2022, it officially completed its transformation from a traditional tire retailer into a strong omnichannel leader in the automotive category.

Automotive 249

Automotive Customer Mobile Recommendation 249

Retail TouchPoints

DECEMBER 14, 2023

A Rich Brand with Historical Relevance Since its inception in 1986, the American Girl brand has expanded to include an ecosystem of dolls, books, web-based specials, direct-to-video movies and acclaimed physical stores and immersive digital experiences. Developed by teacher-turned-entrepreneur Pleasant T.

Toys 244

Toys Accessories Books Customer Experience 244

GetElastic

APRIL 3, 2023

Get hands on with an Elastic Path Free Trial Start building the commerce experience your unique business demands with a free Elastic Path Commerce Cloud account. Sign up for a free trial Omnichannel Experiences Are Shifting To Unified Commerce The idea of omnichannel experiences is nothing new for retailers.

Multi-channel 78

Multi-channel Omnichannel Jewelry Demo 78

Optimizely

JUNE 21, 2018

Customer experience is more important than channels. While you may think about your business in terms of online or in-store, customers don’t think in channels. All your customers care about is having a fantastic buying experience. This is exactly why it’s so important to have an omnichannel marketing strategy.

Workshop 312

Workshop Travel Channel Customer Experience 312

ESW

APRIL 3, 2023

ShopTalk 2023 is in the books. Omnichannel and Unified Commerce Today’s shoppers have more choices than ever. Brands have to have products and marketing that speak to the target customer and align with the customer’s emotions and values.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

ROI Revolution

JULY 3, 2019

Omnichannel. One of the largest topics covered across sessions at IRCE was omnichannel commerce. Omnichannel refers to creating a seamless user experience across all communication channels and supporting resources. In an omnichannel strategy, content and messaging should work cooperatively rather than in parallel.

eCommerce 97

eCommerce Omnichannel Customer Experience Books 97

Omnisend

MAY 10, 2023

You can also track your campaign’s performance and send it to multiple address books or segments. You can also experiment with multi-column layouts, add video and images, edit on the fly, and mark certain emails as mobile-only. With Dotdigital, you can set up both address book triggers and date triggers.

Multi-channel 88

Multi-channel Live Chat Books Recommendation 88

Retail TouchPoints

MAY 30, 2023

Invest in solutions that boost customer service and convenience: For example, Barnes & Noble Education ’s “First Day Complete Program” will provide Wake Tech Community College students with all the textbooks, lab manuals and e-books they’ll need by the first day of classes.

Books 250

Books Electronics Consumer Arts 250

Retail TouchPoints

SEPTEMBER 17, 2020

Today’s retail CMO is responsible for the entire customer experience — not just branding and messaging. With this accountability comes the need to think deeply about how all customer touch points connect to deliver an agile, profitable and personal experience that resonates with each and every customer.

eCommerce 187

eCommerce Mobile Channel Customer Loyalty 187

365 Retail

APRIL 4, 2024

Providing excellent customer service, whether you’re working within a B2B or B2C focussed industry remains paramount for successful business growth and retention. It is a digital gateway to the full product assortment, to specialist advice, and to moving one stage along the customer journey.

Multichannel 58

Multichannel Merchant Services Retail Supplies 58

Retail TouchPoints

JANUARY 26, 2022

There were other food options with nice tables and chairs and casual seating that could be booked for events, like a winery’s tasting. We were able to include a three-season kitchen by combining two storage containers on a slab and adding a kitchen, but still keeping it as part of the outdoor space.

Outdoor 306

Outdoor Events Technology Customer Experience 306

Retail TouchPoints

JUNE 15, 2022

Customers book an appointment online and then shop in-store, creating a more curated feel while making life easier for associates to manage. Apple books one-on-one sessions with omni-specialists who can help with questions on new products, current ones or how to master a new functionality. Self-Checkout/Roaming Checkout.

Payment Services 259

Payment Services Books Live Chat Fashion 259

Ecommerce Platforms

AUGUST 15, 2022

Besides the general ecommerce discussions, Make it Big speakers tend to dive deeper into niche topics, ranging from social media interactions to omnichannel transactions. Web3 Cryptocurrency Omnichannel selling B2B selling Reaching Gen Z with your online store NFTs The Metaverse. Workshops and Topics at Make it Big 2022. Seth Godin.

BigCommerce 104

BigCommerce Workshop eCommerce Platforms Small Business Retail 104

Retail TouchPoints

MARCH 7, 2024

The store has no windows and big heavy doors — it’s very dark and theatrical, reminiscent of Ollivander’s wand shop [from the Harry Potter books]. Harmon: Gideon’s Bakehouse was started by an entrepreneur, Steven Lewis , who has done an amazing job with a cookie store at Disney Springs in Orlando, Fla.

Customer 269

Customer Retail Social Media Outdoor 269

Retail TouchPoints

FEBRUARY 20, 2024

The result of his work and analysis is the best-selling book, For the Culture: The Power Behind What We Buy, What We Do, and Who We Want to Be , which argues that true cultural engagement is the most powerful vehicle for influencing consumer behavior.

Subscription 224

Subscription Consumer Gifts Books 224

GetElastic

OCTOBER 21, 2019

This two-day event at the Hesperia Tower Hotel and Convention Centre will bring together ecommerce, customer experience and digital marketing executives to share their insights on digital transformation. Simply use code GETELASTICB2B15 when booking online.

B2B 60

B2B Events Books Omnichannel 60