BigCommerce

FEBRUARY 1, 2018

Here is what they read to help them stay on top of their game. These guys have been in the game a long time, have a ton of great content, and, very important for me, great visuals, which helps to illustrate the results of their recommendations. Alex Birkett, Growth Marketing Manager, HubSpot. Ruthie Berber, Co-Marketing Manager, Yotpo.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

BigCommerce

FEBRUARY 23, 2018

The various components involved in building out a customer loyalty program. The types of customer loyalty programs available (and their hybrids). Examples of ecommerce customer loyalty programs (with case studies). Measuring the Effectiveness of Your Customer Loyalty Program. Customer retention rate.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Ecommerce Platforms

NOVEMBER 11, 2019

A partnership loyalty program is typically a solid option that could help you scale up and incredibly maintain a prevailing customer retention strategy. . Think of it this way: You own a brand that’s closely linked to a particular customer base. The game itself needs to resonate with the brands’ depiction and entire objectives.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

GetElastic

NOVEMBER 29, 2022

Customer retention rates are 90% higher on omnichannel vs. single channel. The experience plays out in any number of ways, dependent on customer preference; do they want to shop entirely online and pick up in-store? Read their case study for more of the Teilor omnichannel story. Source: Clout Brands.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

BigCommerce

FEBRUARY 27, 2018

When specific case studies were analyzed, researchers found a 10% increase in word-of-mouth (off and online) translated into a sales lifts between 0.2 – 1.5%. According to the National Law Review , it can cost five times more to acquire a new customer than keep a current one. And referring other customers.

Social Media 410

Social Media Marketing Payment Services Reference 410

Ecommerce Platforms

MAY 2, 2018

Ecommerce in the Trenches goes beyond the fluffy stories and case studies to bring you real tools and tips to take your business to the next level. The podcast is for anyone wanting to learn more about advances SEP, those who are struggling with cart abandonment or wanting to take their email marketing game to the next level.

eCommerce 187

eCommerce Small Business Retail Online Retail eCommerce Marketing 187

Smile.io

JANUARY 17, 2023

Customers can track all of their progress in the app, making it a smooth customer experience while you’re on the go. Pret takes their customer retention to the next level through their one-of-a-kind coffee subscription program. Keep crushing it, Liquid Death!

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Smile.io

SEPTEMBER 2, 2021

REL is also crushing the game by awarding rewards that reflect their brand culture. They’ve carefully crafted a rewards menu that their customers actually value, ensuring their customers have access to the gear and supplements they need to be competing at the highest level.

Fashion 58

Fashion Recommendation Customer Customer Retention 58

BigCommerce

AUGUST 8, 2017

For modern ecommerce sites, the ability to immediately and consistently bring in new customers is a HUGE deal. Even if you can’t achieve net positive revenue on the initial sale, referrals, email marketing and customer retention can payoff extensively with every marginal customer.

Social Media 420

Social Media Shipping Costs Multi-channel B2B 420