Channel Customer Experience Improvements Shipping Costs 
Retail TouchPoints
MARCH 6, 2024
Returns are a major cost of doing retail business of any kind, but especially online. Under ideal circumstances, reducing rampant returns is best accomplished through improving the issues that are most frequently leading to them. The list goes on, but the profit margin associated with an item is a key factor to consider.
Retail TouchPoints
AUGUST 30, 2023
In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retail TouchPoints
MARCH 17, 2022
These homebound tendencies ignited a fervor for redecorating and DIY home improvement that, by all accounts, is continuing strong into 2022. Using the Resonate Ignite consumer intelligence platform, we recently examined home improvement trends through the lens of three key generational segments. Gen X Homeowners Making Improvements.
Optimizely
MAY 30, 2017
Web push is still a relatively new channel, and unfortunately most marketers today are giving it a bad rap. When customers are looking at specific products but may need more information. When customers are at checkout and want information on the status of their order.
Retail TouchPoints
MARCH 26, 2021
At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.
lateshipment
AUGUST 1, 2022
The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Shopping and checkout experiences can be managed directly by the customer, but that’s only half of the overall order experience.
lateshipment
OCTOBER 12, 2023
Ever thought of ecommerce shipping as a marketing tool? E-commerce brands often focus on various channels during the holiday season like marketing, website design , product variations, emails and social media. We’re here to say that e-commerce shipping is also a great marketing tool that e-commerce brands should consider.
Expert insights. Personalized for you.
288 
Let's personalize your content