Steve Dennis

FEBRUARY 5, 2018

While the growth of online shopping seems to get the most attention, the far more important dynamic is the degree to which most consumers’ shopping journeys start via a digital channel, regardless of where the ultimate transaction is rung. The demarcations between channels has been blurring for years.

eCommerce 95

eCommerce Retail Channel Workshop 95

GetElastic

MARCH 5, 2019

At the same time, pop-ups provide companies with opportunities to experiment with new concepts and campaigns, while collecting useful data that can inform a better, more seamless customer experience. As with any emerging channel, there are a handful of challenges that can deter brands from creating the perfect pop-up.

Small Business Retail 111

Small Business Retail Customer Loyalty Workshop Shopping Carts 111

Steve Dennis

JANUARY 9, 2018

As much attention as e-commerce gets it turns out digital channels’ influence on brick & mortar shopping is far more important for most brands. In fact, many retailers report that more that 60-75% of their physical store sales are influenced by a digital channel, hence the rise of the term “digital-first” retail.

eCommerce 102

eCommerce Retail Multi-channel Channel 102

RetailMinded

JULY 29, 2023

The emergence of the internet and mobile devices has empowered customers with swift and effortless access to extensive information. Consequently, this shift has reshaped the dynamics of power between brands and consumers, granting customers an unprecedented array of choices.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

The emergence of the internet and mobile devices has empowered customers with swift and effortless access to extensive information. Consequently, this shift has reshaped the dynamics of power between brands and consumers, granting customers an unprecedented array of choices.

Payment Services 52

Payment Services Consumer Retail Social Media 52

GetElastic

MARCH 5, 2019

At the same time, pop-ups provide companies with opportunities to experiment with new concepts and campaigns, while collecting useful data that can inform a better, more seamless customer experience. As with any emerging channel, there are a handful of challenges that can deter brands from creating the perfect pop-up.

Small Business Retail 79

Small Business Retail Customer Loyalty Workshop Shopping Carts 79

ChannelAdvisor

APRIL 18, 2018

Rather than diving straight into a deep-dive of the current state of the e-commerce industry, he started by asking the audience what they’d like to hear via the Catalyst mobile app. Workshop Wisdom… After the morning keynotes wrapped up, it was time for attendees to roll up their sleeves and get to work in the day’s workshop sessions.

eCommerce 40

eCommerce Workshop Fulfillment Shipping Costs 40

BigCommerce

DECEMBER 20, 2017

Community Building, Customer Engagement & CRM. Mobile Optimization. Omni-Channel Management. Customer Lifetime Value & Referral Programs. Localization, Personalization and Customer Experience. What is customer experience? New Content Types & SEO. CRO & Data-Driven Optimizations.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

ChannelAdvisor

APRIL 26, 2018

We were so inspired by the thoughtful workshops, keynotes, and networking opportunities. The past few years, eBay has evolved into a thriving, modern retail marketplace in the hopes of attracting more global buyers, providing a shopping experience they’re accustomed to, and ultimately bringing our sellers more sales.

eCommerce 40

eCommerce Blog Shipping Costs Payment Services 40

Ecommerce Platforms

FEBRUARY 26, 2023

They’re an excellent way to share content in a controlled environment, host events, and encourage conversations between your customers. After all, if you’re reliant on social media channels like Facebook and Instagram to engage with your tribe, you run the risk of losing access to everyone if the platform shuts down.

Payments 104

Payments Social Media Payment Services Events 104

Sailthru

JUNE 11, 2019

They will see how customers move through the sales funnel. This helps them identify opportunities to enhance the customer experience. The map shows how enhanced customer service can differentiate the organization’s digital experience. It shows how mobile , social media and the web have changed customer behavior.

Customer 156

Customer Social Media Magazine Workshop 156

Smile.io

JANUARY 17, 2023

Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. When you operate in a competitive industry, the customer experience matters more than ever. Customers can track all of their progress in the app, making it a smooth customer experience while you’re on the go.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Sailthru

JUNE 11, 2019

They will see how customers move through the sales funnel. This helps them identify opportunities to enhance the customer experience. The map shows how enhanced customer service can differentiate the organization’s digital experience. It shows how mobile , social media and the web have changed customer behavior.

Customer 68

Customer Social Media Magazine Workshop 68

Sailthru

JANUARY 28, 2018

Editor’s Note: Customer journey mapping is an incredibly useful exercise for many brands to understand and improve the customer experience for its users. But at the end of the day, a customer journey map is just that…a map. To truly impact the customer experience for the better, action must be taken.

Customer 68

Customer Social Media Workshop Customer Experience 68