Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Smile.io

FEBRUARY 12, 2024

Email marketing surpasses all other marketing channels in driving purchases. Let’s explore five steps for using email to nurture interest and win customer loyalty.  Loyalty & Reward Program Insights from Smile.io Purchasing one violates the core tenet that email marketing is a permission-based channel.

eCommerce 79

eCommerce Marketing Customer Loyalty Multi-channel 79

Kissmetrics

OCTOBER 24, 2017

These location origins will help your team develop a customer path that fits their interests and needs. You can identify channels and monitor users’ steps in the funnel, from an initial visit to paid signup. But like most business functions, customer interactions extend beyond your SaaS product into other channels.

Customer 278

Customer Live Chat Customer Loyalty Social Media 278

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Korona

AUGUST 12, 2022

If you work in any capacity of the retail industry then you must have heard at least some knowledge of customer loyalty programs. Over the last couple decades, customer management and rewards programs have blossomed and proliferated alongside more bigger developments in the digital world. . What is loyalty and rewards?

Customer Loyalty 52

Customer Loyalty POS Customer Retention Point of Sale 52

lateshipment

AUGUST 13, 2021

This gives you little to no control over the quality, which significantly impacts customer loyalty and store reputation Hard to build your brand : When customers receive the product, they only care about the product, and not the shopping experience since you’re just the messenger.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Higher customer satisfaction rates. Improved customer retention.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Smile.io

FEBRUARY 2, 2024

The sample size includes 139 million orders analyzed for this study.  Introducing Smile Plus Introducing Smile Plus a new plan for high-volume brands looking to build customer loyalty effortlessly. Our  Our goal is enterprise loyalty made easy Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Optimizely

OCTOBER 31, 2018

Since then, she founded three of her own startups, advised many more, and is now helping Dormify expand into new markets and new marketing channels. The importance of the customer lifecycle in personalizing marketing. What channels do you use to engage that audience? The biggest channel for us outside of social is search.

Marketing 170

Marketing eCommerce Events Channel 170

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. Track These 5 Metrics.

Payments 228

Payments Payment Services Customer Experience Social Media 228

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Sailthru

MAY 9, 2018

Some of these barriers are relatively easy to dismantle–if publishers can leverage the immense value of cross-channel personalization, like many Sailthru customers have done. Readers live in a multi-channel world. Lack of cross-channel reader experience is the top barrier, according to 45% of media executives.

Multi-channel 60

Multi-channel Customer Retention Channel Customer Loyalty 60

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Based on our data at Smile.io , 35% of an ecommerce store’s revenue comes from the top 5% of customers. Some of the best loyalty programs are just as recognizable as the brand.

Customer Loyalty 77

Customer Loyalty Customer Jewelry Social Media 77

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. The next step is customer engagement.

Customer Retention 74

Customer Retention Customer Social Media Merchant Services 74

Sailthru

JUNE 12, 2018

Why are only 20% of customers – and often, far fewer – the ones who generate the revenue? We asked 300 retail and media executives a variation on this question in a study conducted with Forbes Insights. Our goal was to discover how they approach customer retention and how they leverage it throughout their enterprises.

Customer 60

Customer Customer Retention Omnichannel Technology 60

Omnisend

JUNE 15, 2021

Doing so creates a lifelong customer that engages with and purchases from you over and over again. This is the role that customer lifecycle management plays in ecommerce—creating brand loyalty while establishing and skyrocketing customer retention. Retention marketing is useful during each stage of the lifecycle.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. Your loyalty program needs to be an extension of the rest of your brand.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Korona

NOVEMBER 10, 2022

However, by increasing customer retention by 5% , profits can increase by 25-95%. Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Economic downturns can cause customers to reconsider their buying habits and brand loyalty.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

GetElastic

APRIL 28, 2022

Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. An example of a DTC eCommerce brand is Glossier, a company in the beauty industry, which uses the platform Contentful to facilitate their sales channels.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

BigCommerce

APRIL 18, 2018

Value-per-Visit: This is total website revenue divided by total website visits, and is helpful in measuring the effectiveness your various marketing channels. According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits. Better Decision Making Made Easy.

Download 418

Download eCommerce Social Media Shopping Carts 418

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result? Two minds think alike.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

Smile.io

MAY 2, 2023

The same is true for loyalty programs–set a concrete goal before embarking on your journey to ensure you actually reach your destination. All loyalty programs have one thing in common–they are a customer retention tool aimed at increasing repeat customers.

Social Media 68

Social Media Shipping Costs Events Blog 68

Kibo

MAY 14, 2014

Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience. Today, that same merchant must enable a seamless shopping experience across multiple channels—mobile, tablet, laptop, print, in-store—or risk losing the sale or, what’s worse, the customer.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Kissmetrics

JUNE 9, 2017

In a study on UK businesses in the digital economy, it was discovered that only 18% of businesses relied on data and analysis when making revenue-generating decisions – despite the widely publicized benefits of a data-driven approach to sales. In this regard, email becomes a more personalized communication channel.

Customer Retention 205

Customer Retention Customer Data Information PPC 205

Korona

MARCH 2, 2022

The cleanliness of your store is one of the key factors that come into play for customer retention. Even more, the same study found that 95% of shoppers said exterior appearance influenced where they decided to shop – a huge factor for the retail industry in particular. . Keep Your Thrift store well-organized and clean.

POS 52

POS Merchant Services Retail Clothing 52

Ecommerce Platforms

OCTOBER 24, 2022

This means email is the second most popular channel for content distribution, falling just behind social media at 89%. Email is also more popular for content distribution than various other organic channels, like event presentations, and blog posts. Countless customers actually expect to receive a welcome email from customers.

Marketing 196

Marketing B2B B2C Mobile 196

ROI Revolution

DECEMBER 2, 2021

Here are some stats from Cisco’s 2021 Privacy Benchmark Study that showcase how the pandemic has influenced new ways of approaching consumer privacy: 93% of organizations turned to their privacy teams to assist with their pandemic response in 2020. Digital emerged more than ever as a channel for consumers looking for home products.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

AUGUST 5, 2021

Claim your copy so you can profit off of this channel’s meteoric rise. In this expert webinar , you’ll uncover insights like: Full-funnel marketing strategies to optimize your brand across paid media channels and your website. How to accelerate revenue growth with customer reviews, loyalty, and referral programs.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JULY 1, 2021

Claim your copy so you can profit off of this channel’s meteoric rise. In this expert webinar , you’ll uncover insights like: Full-funnel marketing strategies to optimize your brand across paid media channels and your website. How to accelerate revenue growth with customer reviews, loyalty, and referral programs.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JUNE 1, 2021

In light of the COVID-19 pandemic, 70% of brand decision-makers say they had to reprioritize their marketing channels or rethink their channel strategy. 65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JANUARY 5, 2022

Here are some stats from Cisco’s 2021 Privacy Benchmark Study that showcase how the pandemic has influenced new ways of approaching consumer privacy: 93% of organizations turned to their privacy teams to assist with their pandemic response in 2020. Digital emerged more than ever as a channel for consumers looking for home products.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

MARCH 2, 2021

As COVID-19 shut down traditional sales channels for many B2B brands in 2020, the value of digital transactions grew 9.6% This halo effect makes it critical to have a strategy that encompasses all of your marketing channels. Wholesale and retail channels in general are underperforming during this time in any industry.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

OCTOBER 1, 2020

This halo effect makes it critical to have a strategy that encompasses all of your marketing channels. While looking at industry trends can be helpful in informing your strategy, it’s also important to look at how channels are performing within different categories. Optimizing your paid and organic channels during COVID-19.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

NOVEMBER 4, 2021

Digital emerged more than ever as a channel for consumers looking for home products. Facebook and Google channels drove growth several times that of online stores. Overall digital sales are expected to grow 20% in 2021, and online was an extremely profitable channel for apparel brands last year. billion in 2020. billion in 2020.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

JULY 2, 2020

This halo effect makes it critical to have a strategy that encompasses all of your marketing channels. While looking at industry trends can be helpful in informing your strategy, it’s also important to look at how channels are performing within different categories. Optimizing your paid and organic channels during COVID-19.

eCommerce 173

eCommerce Payment Services Merchant Services Small Business Retail 173