Retail TouchPoints

FEBRUARY 18, 2021

It supports the consultative experience that’s a definer for how consumers want to be treated.” An omnichannel appointment system is especially valuable as more brands and retailers expand their assortment of in-store and digital services. For example, BHLDN can support styling appointments and fittings in stores and online.

Retail 285

Retail Beauty and Health Books Omnichannel 285

GetElastic

NOVEMBER 8, 2022

One specific passage from the report resonated with me, based on what I see from our customers every day: “Winning in e-commerce is not about optimizing the current business to play in a digital world. It instead reimagines business through an omnichannel-first lens. Play strategically in the right channels.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Last year the top priority was engaging customers in real time. Currently, only 35%.

Webinar 262

Webinar Consumer Payments Marketing 262

Kissmetrics

SEPTEMBER 14, 2020

The idea is that streamlining your operational processes helps your business provide better customer experiences. There are four types of operational CRMs, including: Marketing Sales Customer Service IT. Both of those things combined help improve customer experiences. Collaborative.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Retail TouchPoints

AUGUST 30, 2023

Conversely, 20% of executives thought “community belonging” was a critical loyalty driver, while only 8% of consumers said the same. But what’s happening in retail specifically?

Customer Loyalty 254

Customer Loyalty Retail Shipping Costs Financial Services 254