GetElastic

NOVEMBER 8, 2022

One specific passage from the report resonated with me, based on what I see from our customers every day: “Winning in e-commerce is not about optimizing the current business to play in a digital world. It instead reimagines business through an omnichannel-first lens. Play strategically in the right channels.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Last year the top priority was engaging customers in real time.

Webinar 288

Webinar Consumer Payments Marketing 288

Kissmetrics

SEPTEMBER 14, 2020

The idea is that streamlining your operational processes helps your business provide better customer experiences. There are four types of operational CRMs, including: Marketing Sales Customer Service IT. Analytical CRMs help businesses gather, analyze, and leverage data collected from their customers.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Retail TouchPoints

APRIL 15, 2021

They tend to enforce global brand consistency over local customer experience in digital. RTP: Where do you see the biggest impacts on retail and consumer goods companies from this new era of localization? Husson: I think the most profound impact will come from changes in consumer behaviors and expectations.

Consumer 198

Consumer Marketing Technology Clothing 198

ESW

SEPTEMBER 7, 2020

PepsiCo Isn’t the Only Consumer Goods Brand Selling Direct PepsiCo may have caught the headlines, but they aren’t alone. Several major consumer goods brands have started selling direct to consumers, says Food Dive Senior Editor and Reporter Christopher Doering.

Food and Beverages 78

Food and Beverages Consumer Goods Consumer Channel 78

Retail TouchPoints

SEPTEMBER 29, 2020

Increased digital competition will heighten the need for retailers to satisfy consumers. Retailers should empower customer service agents,” said Caila Schwartz, Insights & Strategy Manager, Retail and Consumer Goods at Salesforce. Perform a “health check.” “You

Webinar 278

Webinar Payment Services Shipping Costs Retail 278

Retail TouchPoints

MAY 13, 2021

We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. Overall, online physical goods GMV grew 21% YoY in fiscal year 2021, driven primarily by the FMCG [ fast moving consumer goods ] and home furnishings categories.

Home Furnishings 218

Home Furnishings Arts Merchant Services Operations 218

Korona

MARCH 23, 2022

While supply chain issues continue to be persistent thorns in the side of businesses, the demand for consumer goods, both in physical stores and across eCommerce retail, has continued to increase. Omnichannel Retail Trends . Make sure to keep your customer experience uniform across all of your platforms.

Payment Services 52

Payment Services POS Retail Social Media 52

Retail TouchPoints

MARCH 30, 2023

Bruno and Brendan Witcher, VP, Principal Analyst at Forrester , spoke during the Preparing for the Evolution of Omnichannel: How to Build a Unified Commerce Culture webinar. Most companies don’t understand where customer pain points are, and they’re not always that obvious,” said Witcher. View the session on demand.

POS 298

POS Omnichannel Webinar Point of Sale 298

Retail TouchPoints

AUGUST 27, 2020

For retailers, the implications go well beyond the accelerated growth of e-Commerce that has been a hallmark of 2020.

eCommerce 264

eCommerce Retail Consumer Presentation 264

Retail TouchPoints

FEBRUARY 11, 2022

RSR and Coveo found that 61% of retailers say the digital experience has become an increasingly important part of their brand. However, there is still work to do, as 56% say their competition is doing a better job acting on customers’ expectations. We do the same things over and over and over again.

Customer 264

Customer Sporting Goods Consumer Consumer Goods 264

Retail TouchPoints

AUGUST 30, 2023

Conversely, 20% of executives thought “community belonging” was a critical loyalty driver, while only 8% of consumers said the same. But what’s happening in retail specifically?

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

GetElastic

APRIL 14, 2022

Microservices-based, API-first solutions deliver on that innovation by opening the door to differentiated customer experiences. Our Customers. The Elastic Path story would be incomplete without our customers. Capabilities like search or front- end management are built-in and enable easier customizations and management.

Payment Services 78

Payment Services Multi-channel Payments Customer Experience 78