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CPG Brands: Leverage Shipper Intelligence Technology Amid Supply Chain Challenges

Retail TouchPoints

CPG brands that DO find success are proactive and utilize technology to increase order visibility and analyze performance data. Technology Leads to Category Leadership Shipping technology has significantly improved in recent years and is now a massive determinant of CPG brand success.

Supplies 236
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Mobile, Voice, Facial Recognition: Contactless Options Could Thrive Even Post-COVID-19

Retail TouchPoints

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

Mobile 224
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As ‘Appointment Retailing’ Use Cases Expand, More Brands See Value

Retail TouchPoints

Buser pointed to Tesla’s “Touchless Test Drive” as a great model that makes appointments the “new default for a zero-contact experience.” Like any new technology investment, retailers need to think critically about the role, and potential value, of appointment setting. Are Appointments in Your Future? 4 Keys to Success.

Retail 268
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How retailers and brands can create a more personalised experience for shoppers online

365 Retail

Most retail brands acknowledge the importance of elevating customer experience, but many are not leveraging the potential of their contact centres as a driver for it or the critical role agents play in delivering it. Chris Wyper Director, Global Industry Strategy, Retail + Consumer Goods at Talkdesk.

Retail 67
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Taking Your CSR Plans from ‘Good Intentions’ to Tangible Action

Retail TouchPoints

Tomorrow’s strongest-performing businesses are likely to be the ‘Twin Transformers’ — companies that find new value at the intersection of digital technologies and sustainability. Contact your local AWS rep who can help you apply our technology expertise to support your tailored CSR journey.

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#RSP20 Webinars Offer Guide for Growth in the New Retail Reality

Retail TouchPoints

Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces. All these factors have retailers seeking ways to maximize their existing solution sets as well as making smart technology investments for the future.

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What Are eCommerce Subscriptions? And, Why Do They Matter?

GetElastic

Not too long after, they transformed into a streaming service, making it even easier to consume content from the couch. Netflix tapped into consumer demands for personalization and convenience, and used technology to revolutionize subscriptions. Contact us today to speak to one of our commerce experts.