Retail TouchPoints

MARCH 21, 2024

Fighting Subscription Fatigue as Consumers Shed Memberships As Prime has proven for years, getting customers into a paid membership program can pay off in spades for retailers. The economics for retailers are clear — but what’s less clear is how consumers will respond now that they have so many options to choose from.

Shipping Costs 240

Shipping Costs Subscription Consumer Games 240

lateshipment

SEPTEMBER 4, 2020

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

Retail TouchPoints

AUGUST 8, 2022

There’s no question that strategic promotions and discounts motivate consumers to buy a product. But they can also open the door to a long-term relationship through subscriptions. Enrollment incentives help brands reach customers that might be hesitant to try a product, brand or subscription by delivering extra value.

Merchant Services 239

Merchant Services Subscription Shipping Costs Gifts 239

BigCommerce

MARCH 30, 2018

Don’t even say it out loud: Subscription boxes are not dead. Heralded as the newest, greatest ecommerce strategy beginning around 2010, subscription box services like BirchBox, Trunk Club and Dollar Shave Club have not only made headlines – they’ve made billions. In 2011, subscription brands made an estimated $57,000,000.

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Subscription Payments eCommerce Payment Services 345

Retail TouchPoints

MAY 11, 2023

Best Buy is the latest retailer attempting to capitalize on the 61% of consumers who have up to four subscriptions. My Best Buy Memberships , which will launch nationwide on June 27, is a new suite of membership options designed to give consumers more flexibility based on their technology needs, budget and lifestyle.

Shipping Costs 288

Shipping Costs Subscription Electronics Shipping 288

RTP blog

AUGUST 17, 2018

The subscription economy has been making waves since 2010, when Birchbox debuted a subscription box that quickly gained popularity. Now, the space holds fierce competition, with hundreds of companies vying for customers across a wide range of industry verticals, from clothing to beauty to meal kits.

Subscription 150

Subscription Payment Services Small Business Retail eCommerce 150

lateshipment

SEPTEMBER 4, 2020

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

Ecommerce Platforms

JANUARY 13, 2022

Convenience is the name of the game for online subscriptions. Many online consumers even seek out dozens of subscription offerings to streamline everything in their lives, from cooking to cleaning, and razors to gift giving. In this article, we'll explain why it's so beneficial to sell using a subscription model.

Subscription 104

Subscription Shopify Payment Services Merchant Services 104

Smile.io

AUGUST 8, 2023

Subscription-based companies have earned a spot in taking ecommerce companies further and truly becoming direct-to-consumer brands. million active subscribers and discovered that the average subscription customer held over 4 total subscriptions—a 14% increase since 2021.

Subscription 46

Subscription Food and Beverages Social Media Banking 46

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? While yes, many consumers today do prefer shop online as it can be more accessible and cater to personal preferences, it’s not the end of the brick-and-mortar store. There are 2.14 Source ).

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? While yes, many consumers today do prefer shop online as it can be more accessible and cater to personal preferences, it’s not the end of the brick-and-mortar store. There are 2.14 Source ).

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Smile.io

OCTOBER 18, 2023

Subscription-based products have grown in recent years, truly becoming (DTC) direct to consumers. Virtually every brand in every industry has some form of offer to turn your one-time purchases into a monthly subscription.  By making recurring purchases easier, subscription services have made shopping convenient again.

Subscription 54

Subscription Social Media Merchant Services Reference 54

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.” in an interview with Retail TouchPoints.

Shipping Costs 253

Shipping Costs Fulfillment Shipping Customer Loyalty 253

Retail TouchPoints

JUNE 10, 2021

B2B rental technology platform CaaStle has launched BORROW, designed to help retail brands offer a transactional rental experience that is fully integrated into their website. The solution gives retailers a way to rent items to shoppers and also allows consumers to make a purchase if they like it.

Shipping Costs 195

Shipping Costs Retail B2B Clothing 195

Omnisend

JUNE 17, 2021

Attracting new customers is easy. Current customers stay consistent with orders. Subscriptions can make this dream world a reality. But how do you pair them with an omnichannel approach to create a fantastic customer experience? Why Offer a Subscription Service? Make Subscriptions Seamless.

Subscription 78

Subscription Shipping Costs Customer Merchant Services 78

Retail TouchPoints

JANUARY 3, 2024

Sticking with this outdated approach can lead to higher environmental impacts, unnecessary financial losses and dwindling customer trust. It might involve a time-consuming trip across town, navigating traffic and juggling work or family schedules. At the heart of this strategy is the analysis of customer return patterns.

Retail 263

Retail Shipping Costs Improvements Customer Experience 263

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. In fact, 61% of consumers are willing to pay more for a better experience, while 55% would switch brands for better levels of service. Getting to know the customer.

Customer Experience 57

Customer Experience Payment Services Customer Clothing 57

Optimizely

OCTOBER 10, 2018

The popularity of subscription boxes isn’t slowing down. Consumers love them because they’re a great way to discover new products. But because subscription boxes are such a successful business model, the market has also gotten far more competitive. But Joe didn’t start his career in subscription boxes, of course.

Subscription 150

Subscription Marketing Social Media B2C 150

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Essentially, The Amazon Effect refers to the ways in which consumer expectations have changed as a result of shopping with the dominant online marketplace.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

lateshipment

FEBRUARY 6, 2024

Take this scenario, you possess a Netflix subscription that you renew for $22.99 The idea behind using Netflix as an example is that CLV is easy to calculate for a subscription-based business. However, most businesses (like you, probably) neglect the customer experience after checkout. every month.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Retail TouchPoints

AUGUST 7, 2023

To get treatment, consumers can visit the Amazon Clinic web page or access it on the Amazon mobile app; compare response times and prices from multiple telehealth provider groups; complete an intake form; and connect with their chosen provider.

Shipping Costs 212

Shipping Costs Subscription Shipping Recommendation 212

Retail TouchPoints

DECEMBER 8, 2021

In light of well-publicized shipping delays and inventory shortages, they may find some empty shelves. With that in mind, retailers are wise to spend the 2021 holiday run-up leaning into non-physical gift options for customers. Subscription boxes. Digital subscriptions. Top Consumer Stress Factors. Gift cards.

Shipping Costs 240

Shipping Costs Food and Beverages Gifts Shipping 240

Groove

JANUARY 8, 2021

If you thought that the fulfillment, shipping and delivery process was difficult during the 2020 holiday season, you may be in for an unpleasant surprise the weeks following the holidays. Consumers spent a total of $10.8 eCommerce Returns: What To Expect In Early 2021. eCommerce Returns: What To Expect In Early 2021. Conclusion.

eCommerce 363

eCommerce Fulfillment Subscription Consumer 363

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Returns is just one example.” .

Shipping Costs 330

Shipping Costs eCommerce Merchant Services Retail 330

Ecommerce Platforms

AUGUST 4, 2020

Love it or hate it, shipping is an essential element to any ecommerce operation, and when done well, it's another opportunity to wow your customers. In the era of Amazon Prime, consumers now expect reliable and exceedingly fast shipping times. This is why engaging a reliable fulfillment solution is imperative.

Shipping Costs 151

Shipping Costs Shipping Merchant Services eCommerce 151

Retail TouchPoints

NOVEMBER 1, 2023

Before, consumers had to engage with customer service reps in physical brick-and-mortar stores. Friendly Fraud and Consumer Awarenes s Third, a lack of customer awareness will also contribute to chargeback fraud. However, until consumer awareness increases, chargeback fraud may grow in volume.

Merchant Services 272

Merchant Services Payment Services Payments eCommerce 272

Retail TouchPoints

JUNE 6, 2023

The subscription economy has been the subject of dire headlines recently, with terms like “subscription fatigue,” “ the great unsubscribe ” and even “ subscription apocalypse ” being bandied about. The Subscription Trade Association ’s (SUBTA) annual report found that nearly all ( 95.8% ) U.S.

Subscription 294

Subscription Consumer Shipping Costs Clothing 294

Wiser

OCTOBER 11, 2023

B2C (Business-to-Consumer): This is the most common model where businesses sell products or services directly to consumers. Key Features: Personalized marketing, direct interaction with customers, diverse product offerings. Pros : Stable profits due to long-term contracts, higher average order values, repeated business.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Optimizely

APRIL 5, 2018

Many B2C brands are making the leap and shifting away from retail and toward direct-to-consumer (DTC). But should your GPG brand start selling direct-to-consumer? What does it mean to shift to direct-to-consumer? Direct-to-consumer means exactly what it sounds like: using ecommerce platforms to sell products directly to buyers.

B2C 170

B2C Consumer Shipping Costs Supplies 170

Ecommerce Platforms

JULY 23, 2021

You don't have to bother about products getting missing, delivering inferior products, horrible customer care, or delayed shipping. What shipping options will consumers choose from your store? Are your buyers going to be pleased with the product delivery time, quality, and their total purchasing experience?

Shipping Costs 211

Shipping Costs Payment Services eCommerce Payments 211

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 119

eCommerce Payment Services Cryptocurrencies Shipping Costs 119

Algopix

MARCH 23, 2024

Benefits of Using UPC Scanners for Amazon Sellers Time Efficiency: Manually inputting product information can be time-consuming and prone to errors. Accuracy: UPC scanners ensure that product information is captured correctly, reducing the risk of listing errors and customer dissatisfaction.

Shipping Costs 128

Shipping Costs eCommerce Subscription Fulfillment 128

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 221

Payments Payment Services Customer Experience Social Media 221

Groove

FEBRUARY 11, 2019

Having worked with hundreds of clients, we've boiled our experience of what works (and doesn't) into a few actionable eCommerce hacks to help you grow. Free Shipping & Reliable Fulfillment. Personalized Experiences. Abandoned cart workflows use automated emails to redirect consumers back to their carts. Retargeting.

eCommerce 258

eCommerce Payments eCommerce Platforms Recommendation 258

ESW

MARCH 5, 2024

Omnichannel logistics provides the backbone for a multi-faceted shopper’s journey, ensuring that every touchpoint is not only connected but also seamlessly enhances the customer experience. Real-time data drives decisions, letting businesses optimise inventory, manage demand and offer the best possible customer experience.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

AUGUST 16, 2021

After all, consumers need to be able to bring back certain items. Consumers, for example, have started to adopt the ‘bracketing’ strategy. This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns. But the drivers behind returns have evolved. But don’t stop there.

Retail 336

Retail Shipping Costs Supplies Shopify 336

Ecommerce Platforms

FEBRUARY 14, 2023

If you're reading this blog post, you'll know that there are many challenges to running your own online store; one is handling the storing, packing, and shipping of your products. Maybe you have an international audience, or you want to offer a superior customer experience with two-day shipping for most of your customers.

Fulfillment 104

Fulfillment Merchant Services Shipping Costs eCommerce 104