Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Median Loyalty ROI by Industry. All other industries grew 3.6%

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Based on our data at Smile.io , 35% of an ecommerce store’s revenue comes from the top 5% of customers. Some of the best loyalty programs are just as recognizable as the brand.

Customer Loyalty 78

Customer Loyalty Customer Jewelry Social Media 78

ecomdash

APRIL 23, 2019

Loyalty programs in general benefit brands that…. have fierce competition and need to offer their customers something extra. target “bargain hunters” and other price-conscious consumer groups. Loyalty programs also work best if you sell products that can be bought regularly. Then, it’s time to hit social media.

Social Media 115

Social Media Improvements eCommerce Customer Retention 115

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. As a store owner, you might think: “Why do I need a loyalty program?” The answer is simple—loyalty programs are essential for improving customer retention and ROI.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Optimizely

JULY 31, 2018

Maybe we should chalk it up to the British accents, but “You and Yours” has quickly become one of our go-to sources for consumer-related news. Come for the thought-provoking journalism that highlights customer experiences, stay for the clever British humor… or should we say, humour? You and Yours. Planet Money.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Smile.io

APRIL 7, 2020

Wyzowl also found that 69% of consumers find product demos highly insightful during the purchase process, while 80% say that product videos inspire confidence when looking to buy a product. Did you know that you can capitalize on video to enhance your customer experience? Using video to increase customer loyalty.

Customer Experience 70

Customer Experience Customer eCommerce Customer Loyalty 70

Omnisend

JUNE 15, 2021

Doing so creates a lifelong customer that engages with and purchases from you over and over again. This is the role that customer lifecycle management plays in ecommerce—creating brand loyalty while establishing and skyrocketing customer retention. Retention marketing is useful during each stage of the lifecycle.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. As a store owner, you might think: “Why do I need a loyalty program?” The answer is simple—loyalty programs are essential for improving customer retention and ROI.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Smile.io

SEPTEMBER 2, 2021

Run Everything Labs' Keys to VIP Gamification through exclusive tiers Referrals redeemable for points Brand culture Indigenous Designs Care Coins Fashion may be constantly changing at a rapid pace, but consumer trends are shifting at an even faster one. It may sound confusing but it makes perfect sense - spend more, earn more.

Fashion 58

Fashion Recommendation Customer Customer Retention 58

ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. And consumers have learned to love them. Custom orders and varying membership levels. The growth of subscription box services has been exponential over the past four years.

Payment Services 60

Payment Services Subscription Operations eCommerce 60

Payoneer

FEBRUARY 22, 2023

The market is comprised of five major categories: Electronics & Media, Fashion, Furniture & Appliances, Food & Personal Care, and Toys, Hobby & DIY. This will help build customer trust and credibility and ultimately increase customer retention and loyalty. The market is expected to grow by 25.5%

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

iVend

MARCH 14, 2022

Optical retail straddles two worlds – optical retail stores are part medical practice, with prescription lenses, and part fashion retailer, selling designer frames and sunglasses. According to the Association for Customer Loyalty, one of most effective tools for branding is omnichannel retailing.

Omnichannel 98

Omnichannel Retail Channel Customer Retention 98

ROI Revolution

MARCH 2, 2021

73% of consumers using D2C ecommerce over the course of COVID-19 plan to continue post-pandemic ( McKinsey ). With consumers more concerned about their discretionary spending, the online resale apparel market is projected to double by 2024 ( Statista ). Consumers spending 1 more hour per day online in light of COVID-19.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

DECEMBER 2, 2021

Last year, consumers moved toward digital more quickly than ever in light of the coronavirus pandemic. With store closures, safety concerns about being around other people, and more, consumers shifted to online shopping enough last year to push ecommerce to levels that weren’t expected until 2025! December 2. billion in revenue.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

AUGUST 5, 2021

Consumer spending habits returning to normal. Mastercard reports that their Q2 2021 revenue surged 36% over last year, a confident indication that consumer spending is rebounding after the pandemic made shoppers wary of making discretionary purchases. billion in consumer spending in Q2. Still, overall, 62.5%

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JANUARY 5, 2021

Now more than ever, it’s important for consumers and executives alike to understand the coronavirus trends that are having a major impact on society. As consumers continue to be concerned about the pandemic and social distancing protocols, they’re growing more and more to dislike standing in checkout lines. December 31 update.

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147

ROI Revolution

DECEMBER 3, 2020

Consumers still spent a record $10.8 Online consumer spend grew the most on Small Business Saturday and Sunday, which saw 30.2% Online consumer spend grew the most on Small Business Saturday and Sunday, which saw 30.2% COVID-19 has accelerated many consumers’ shifts to direct-to-consumer (DTC or D2C) brands.

eCommerce 156

eCommerce Social Media Payment Services Small Business Retail 156

ROI Revolution

OCTOBER 1, 2020

Consumers spent nearly $212 billion on ecommerce between April and June 2020 according to new data from the US Department of Commerce. BOPIS also brings consumers the immediate satisfaction of receiving their item almost immediately without having to search for it in the store or wait for it to be shipped. 9/28 update. QoQ increase.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

JUNE 1, 2021

Contactless payment methods surged last year with the pandemic and consumers’ concerns around safety. Marketing to consumers in a post-pandemic world. Sending the right communication to the right customers only became more important with the pandemic as brands and consumers alike struggled to adjust to a rapidly shifting marketplace.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

Alternative payment options have surged over the past year and a half after the coronavirus pandemic pushed consumers to be wary about high-contact shopping. In fact, over 45 million consumers will use BNPL this year. Contactless payment methods surged last year with the pandemic and consumers’ concerns around safety.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

NOVEMBER 4, 2020

Most of the growth has come from consumers 35 and older, although all age groups saw slight increases. The coronavirus pandemic forced brands to pivot their 2020 ecommerce strategies immensely to cope with consumers’ constantly shifting behavior. 62% of consumers shop online more now than before the pandemic ( Bazaarvoice ).

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

MAY 6, 2021

With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. COVID-19 brings increased consumer openmindedness. are seeing customers be less willing to pay full price. April 13 update. trillion by 2025.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JANUARY 5, 2022

The COVID-19 pandemic has sparked a true customer transition to digital. Even as government mandates and consumer comfortability with in-store shopping fluctuate, we can anticipate that consumers’ preference for digital won’t go away. On Black Friday, half of consumers said they would shop in-store, up from 36% last year.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

APRIL 8, 2021

With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. Casual apparel brands thrived in 2020 with consumers spending more time at home. Claim your copy! April 8 update. COVID-19’s impact on the apparel industry.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

NOVEMBER 4, 2021

Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers. With demand for freight high and supply so low, it’s becoming very expensive for brands to ship the products their customers buy.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 9, 2020

Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19. consumers came from online orders. 9/9 update. department stores may not survive the pandemic. Will the pandemic be the end of department stores?

eCommerce 147

eCommerce Payment Services Merchant Services Small Business Retail 147

ROI Revolution

OCTOBER 7, 2021

Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers. Latest stats: Consumer electronics + COVID-19. Globally, consumer electronics ecommerce is expected to grow to $343.34

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

AUGUST 4, 2020

Free delivery, availability, and price were the top three key online purchase drivers for this group of consumers. According to the Toluna and Harris Interactive COVID-19 Barometer survey , 40% of consumers in the United Kingdom plan to reduce spend related to entertainment as lockdown restricitons ease. 7/29 update. 7/2 update.

eCommerce 158

eCommerce Payment Services Merchant Services Small Business Retail 158

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Leading retailers have embraced digital transformation and leveraged the latest business intelligence (BI) capabilities to identify market trends, spot shopping patterns and changes in consumer behavior, and make informed decisions based on valuable insights. This experience goes a long way in building customer loyalty.

Retail 85

Retail Shipping Costs Customer Retention eCommerce 85

ROI Revolution

JULY 2, 2020

COVID-19 has thrown the entire ecommerce landscape for a loop, with consumers’ buying behaviors seemingly changing overnight. At the same time, Prime Day is a time when consumers are eager to buy , creating increased opportunity for brands to leverage their websites and other marketplaces to drive sales. 6/30 update. 6/9 update.

eCommerce 173

eCommerce Payment Services Merchant Services Small Business Retail 173

ROI Revolution

SEPTEMBER 2, 2021

Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers. With people spending more time inside their homes over the past year, redecorating and remodeling became common among many consumers.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

FEBRUARY 2, 2021

US consumers spent an average 25 more minutes on mobile devices in 2020 vs. 2019 ( eMarketer ). 39% of US consumers say they’ve used their smartphone more during lockdown ( Twigby ). Consumers spending 1 more hour per day online in light of COVID-19. Consumer pandemic behaviors continue into 2021. Register here!

eCommerce 68

eCommerce Social Media Payment Services Merchant Services 68

ROI Revolution

JUNE 2, 2020

According to consulting and research firm Technomic , 52% of consumers are avoiding crowds and 32% are leaving their house less often because of coronavirus. The apparel industry has struggled throughout the pandemic as consumers choose to spend their discretionary income in sectors deemed “essential.”

eCommerce 122

eCommerce Payment Services Merchant Services Shipping Costs 122