GetElastic

SEPTEMBER 15, 2021

Below are some of the major customer-driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers.

B2B 146

B2B eCommerce Customer SEO 146

Optimizely

JULY 24, 2018

Getting your customers to make that second purchase is crucial. Here’s how you can engineer the repeat purchase, as well as some brands that are knocking it out of the park in terms of customer retention. This example from fashion brand Zalando shows exactly how that’s done. Post-purchase engagement.

X-cart 334

X-cart eCommerce Customer Retention Customer 334

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Median Loyalty ROI by Industry. All other industries grew 3.6%

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Kissmetrics

MARCH 22, 2018

In this guide, we’ll discuss different approaches for building a memorable customer experience and how successful brands are executing on these creative ideas. Most businesses under-invest in customer loyalty, even though establishing some type of loyalty program is one of the most obvious ways retailers enhance their customer experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Based on our data at Smile.io , 35% of an ecommerce store’s revenue comes from the top 5% of customers. Some of the best loyalty programs are just as recognizable as the brand.

Customer Loyalty 76

Customer Loyalty Customer Jewelry Social Media 76

ecomdash

APRIL 23, 2019

5 Ways Social Media Improves Ecommerce Loyalty Programs. Advertise Loyalty Program Advantages to New Customers. Loyalty programs may be designed for customer retention, but that doesn’t mean they’re only for customer retention. Then, it’s time to hit social media.

Social Media 115

Social Media Improvements eCommerce Customer Retention 115

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. As a store owner, you might think: “Why do I need a loyalty program?” The answer is simple—loyalty programs are essential for improving customer retention and ROI.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

MagentoBrain

APRIL 11, 2023

Customer Service - We analyzed stores that provide exceptional customer service and support, which is crucial for customer retention and loyalty. Product Quality - We considered stores that offer high-quality products that meet customer expectations, which helps build trust and credibility.

Shopify 52

Shopify Beauty and Health Social Media Food and Beverages 52

Optimizely

JULY 31, 2018

Where to start: Remembering Kate Spade — A look back on how the popular designer and trailblazer found her feet in the fashion industry. This interview-based show spends each episode picking the brain of a marketing expert on a variety of topics, including SEO, pricing strategies, and customer retention. Planet Money.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Smile.io

APRIL 7, 2020

Before we look at various ways to engage and enhance customer experience using video, let’s explore why video is crucial for your brand today. Then, we’ll discuss how the power of video and the customer experience can benefit customer loyalty. Using video to increase customer loyalty. Read Article.

Customer Experience 69

Customer Experience Customer eCommerce Customer Loyalty 69

Smile.io

FEBRUARY 1, 2022

Here we have compiled a list of 22 Black-owned small businesses to support in 2022 from four different categories— fashion and accessories, beauty and skincare, haircare, and home and lifestyle. Fashion and accessories 1.   This bold fashion brand sells quality, trendy, African-inspired fashion at affordable prices.

Beauty and Health 70

Beauty and Health Accessories Fashion Clothing 70

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. Your loyalty program needs to be an extension of the rest of your brand.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Omnisend

JUNE 15, 2021

Doing so creates a lifelong customer that engages with and purchases from you over and over again. This is the role that customer lifecycle management plays in ecommerce—creating brand loyalty while establishing and skyrocketing customer retention. Retention marketing is useful during each stage of the lifecycle.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Smile.io

MAY 15, 2023

This makes impulse buyers particularly prone to shopping in industries that are rapidly changing, such as fashion, beauty, and technology. How to Grow Your Small Business with Loyalty Marketing Find out what loyalty marketing is, what it can help you achieve, and how to implement customer loyalty marketing in your small business.

Shipping Costs 80

Shipping Costs Arts Blog Social Media 80

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. As a store owner, you might think: “Why do I need a loyalty program?” The answer is simple—loyalty programs are essential for improving customer retention and ROI.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Smile.io

SEPTEMBER 2, 2021

Run Everything Labs' Keys to VIP Gamification through exclusive tiers Referrals redeemable for points Brand culture Indigenous Designs Care Coins Fashion may be constantly changing at a rapid pace, but consumer trends are shifting at an even faster one. It may sound confusing but it makes perfect sense - spend more, earn more.

Fashion 58

Fashion Recommendation Customer Customer Retention 58

Smile.io

FEBRUARY 16, 2023

When you look at the numbers, the fashion industry is an extremely attractive market to be in (pun fully intended). This is directly related to the fact that, as a society, we love to shop for fashion. With so much money being spent every year, the fashion industry is extremely competitive.

Fashion 60

Fashion Social Media Events Small Business Retail 60

ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. Essentially, presentation is important and you want to be sure to have the labor force to wrap your products in a timely and visually appealing fashion. Timing deliveries.

Payment Services 60

Payment Services Subscription Operations eCommerce 60

Smile.io

NOVEMBER 4, 2021

Misha Nonoo goes a step further in strengthening their brand community through their loyalty program, the MN Network. Branded as an “all-access club for the world’s most interesting women”, this community appeals to the brand’s value of female empowerment first, fashion second. What can you learn? The Death Spiral of Discounting.

Beauty and Health 66

Beauty and Health Events Jewelry Customer Experience 66

Demac Media

FEBRUARY 1, 2018

Toss your tired old email templates and start thinking of ways you can really show your customers that you care. How You Can Start Thanking Your Customers: To help get you started, we have 3 amazing tips to help you start showing appreciation and increasing customer loyalty. Recognize Them with a Personalized Gift.

Customer 48

Customer Gifts Reference Shipping Costs 48

Payoneer

FEBRUARY 22, 2023

The market is comprised of five major categories: Electronics & Media, Fashion, Furniture & Appliances, Food & Personal Care, and Toys, Hobby & DIY. This will help build customer trust and credibility and ultimately increase customer retention and loyalty. The market is expected to grow by 25.5%

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

iVend

MARCH 14, 2022

Optical retail straddles two worlds – optical retail stores are part medical practice, with prescription lenses, and part fashion retailer, selling designer frames and sunglasses. According to the Association for Customer Loyalty, one of most effective tools for branding is omnichannel retailing.

Omnichannel 97

Omnichannel Retail Channel Customer Retention 97

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Predictive and forecasting retail analytics can sift through reams of unstructured data, including social media, to identify trends, whether they are upcoming fashion styles, major events, or innovations coming to market. From product selection to purchase, data analytics focuses on providing personalized attention to each customer.

Retail 85

Retail Shipping Costs Customer Retention eCommerce 85

ROI Revolution

MARCH 2, 2021

The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19. 9/9 update. 5/19 update.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

OCTOBER 1, 2020

Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19. The fashion industry as a whole is expected to face a 27-30% drop in global revenue as a result of coronavirus. 9/9 update. Dive deeper here!

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

DECEMBER 3, 2020

The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19. 9/9 update. 5/19 update.

eCommerce 156

eCommerce Social Media Payment Services Small Business Retail 156

ROI Revolution

JANUARY 5, 2021

The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19. 9/9 update. 5/19 update.

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147

ROI Revolution

NOVEMBER 4, 2020

Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19. The fashion industry as a whole is expected to face a 27-30% drop in global revenue as a result of coronavirus. 9/9 update. Dive deeper here!

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 2, 2020

The fashion industry as a whole is expected to face a 27-30% drop in global revenue as a result of coronavirus. Amazon debuts digital storefront for fashion designers. Common Threads: Vogue x Amazon Fashion is aimed at providing relief to high-end designers who have suffered greatly from the cancellation of fashion weeks globally.

eCommerce 173

eCommerce Payment Services Merchant Services Small Business Retail 173

ROI Revolution

SEPTEMBER 9, 2020

Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19. The fashion industry as a whole is expected to face a 27-30% drop in global revenue as a result of coronavirus. 9/9 update. Dive deeper here!

eCommerce 147

eCommerce Payment Services Merchant Services Small Business Retail 147

ROI Revolution

DECEMBER 2, 2021

However, the fashion category as a whole saw some steep declines in 2020, with the global fashion industry’s profit expected to have fallen 93% in 2020 after rising 4% in 2019. The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. trillion by 2025 and $3.3

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

AUGUST 4, 2020

The fashion industry as a whole is expected to face a 27-30% drop in global revenue as a result of coronavirus. Amazon debuts digital storefront for fashion designers. Common Threads: Vogue x Amazon Fashion is aimed at providing relief to high-end designers who have suffered greatly from the cancellation of fashion weeks globally.

eCommerce 158

eCommerce Payment Services Merchant Services Small Business Retail 158

ROI Revolution

AUGUST 5, 2021

The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19. 9/9 update. 5/19 update.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JUNE 2, 2020

The fashion industry as a whole is expected to face a 27-30% drop in global revenue as a result of coronavirus. Amazon debuts digital storefront for fashion designers. Common Threads: Vogue x Amazon Fashion is aimed at providing relief to high-end designers who have suffered greatly from the cancellation of fashion weeks globally.

eCommerce 122

eCommerce Payment Services Merchant Services Shipping Costs 122

ROI Revolution

JUNE 1, 2021

The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19. 9/9 update. 5/19 update.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158