Retail TouchPoints

JUNE 9, 2021

If you’re a consumer brand in a category with Amazon private label, however, Amazon’s private label presence certainly feels more pronounced. Products that are exclusive to Amazon drive customer loyalty and traffic to Amazon, thereby improving its sales. What is Amazon’s Private Label Strategy?

Shipping Costs 298

Shipping Costs Consumer Fashion Presentation 298

ESW

JUNE 1, 2023

ESW Case Study ICONIC US FASHION BRAND. CONQUERING DTC IN CANADA This world-famous fashion house had a wholesale arm in Canada that sold exclusively to local retailers.

Fashion 60

Fashion Shipping Costs Merchant Services Omnichannel 60

Retail TouchPoints

SEPTEMBER 29, 2022

There are signs of a disconnect between consumers and retailers when it comes to sustainability. A recent report has found that two-thirds of consumers are willing to pay more for sustainable products than retailers expect — and reveals that consumer preference for recommerce models is also being underserved. A Starting Point.

Retail 336

Retail Fashion Supplies Apparel 336

365 Retail

FEBRUARY 14, 2024

At ThruDark, we’ve committed to charting our own course to success — and integral to that mission is the relationship we have with our customers. We’ve earned consumers’ attention, built their trust, and maintained their loyalty every step of the way on our journey to becoming a leading outerwear brand. What is consumer trust?

Consumer 71

Consumer Clothing Social Media eCommerce 71

Retail TouchPoints

DECEMBER 27, 2021

This is likely a reflection of heightened consumer price sensitivity in these subsegments. Cost saving initiatives may serve to support low prices for consumers and bolster margins to the corporate parent, but they can sometimes miss the bigger picture when it comes to more comprehensive, long-term strategy changes.

Retail 348

Retail Supplies Customer Loyalty Fashion 348

Retail TouchPoints

SEPTEMBER 22, 2022

But as we begin to get back to a sense of “normalcy,” consumers have reverted back to their traditional methods of shopping. When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. But how does one gather this type of information?

Customer Loyalty 273

Customer Loyalty Social Media Customer Experience Fashion 273

Retail TouchPoints

JUNE 22, 2023

While Urban Outfitters ’ assortment is designed for consumers in their teens and early 20s, Anthropologie provides a destination for consumers’ “next generation of life,” when they’re starting careers and families, according to Chief Marketing Officer Elizabeth Preis. As a company, we place a huge premium on creativity.

Customer 259

Customer Clothing Consumer Fashion 259

Dynamic Action

JUNE 27, 2023

How is The Customer Experience Evolving in 2023? Customer Loyalty is More Important than Ever As inflation and rising living costs continue to increase, customer loyalties are being tested as purchases become more considered and restricted to essentials. Interested in learning more? Get in touch with us today.

Consumer 62

Consumer Customer Retail Customer Loyalty 62

Retail TouchPoints

FEBRUARY 16, 2024

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years.

Accessories 202

Accessories Customer Loyalty Events Apparel 202

Retail TouchPoints

JULY 20, 2020

From supply chain disruptions to shifting seasonality and evolving fashion trends, a majority of America’s leading retail brands are constantly left with excess inventory that simply won’t sell. In the past, repurposing it required a meticulous approach that was equal parts complicated and time-consuming.

Shipping Costs 149

Shipping Costs Retail Customer Loyalty Fashion 149

Retail TouchPoints

OCTOBER 16, 2023

However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards. In particular, post-purchase micro-surveys are a highly effective way to collect insightful and actionable customer feedback.

Social Media 264

Social Media Consumer Information Marketing 264

retailnext

AUGUST 15, 2019

The challenge for many retailers is not only to be accessible on many channels or touchpoints, but for those channels to deliver a consistent and integrated service quality – as this significantly impacts shopper satisfaction and customer loyalty, and serves many other benefits for the brand.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

Retail TouchPoints

DECEMBER 13, 2023

A recent report states that brand transparency regarding environmental sustainability remains a top priority for cosmetics and personal beauty care consumers. With shoppers gravitating toward more sustainable beauty products, brands should consider offering options that best fit their customers’ needs. To Trust or not to Trust?

Beauty and Health 212

Beauty and Health Social Media Consumer Customer Loyalty 212

iVend

JUNE 6, 2022

iVend Loyalty iVend helps retailers communicate their brand ethos. Read more about how retail technology helps to build loyalty. Read more Consumers are drawn to brands that reflect their own convictions, with 62% wanting companies to tackle the social, cultural, environmental and political issues that they care about the most.

Retail 98

Retail Customer Loyalty Fashion Customer Experience 98

Retail TouchPoints

AUGUST 26, 2020

Additionally, Tmall Luxury now features a multi-tiered customer loyalty program that offers VIP shoppers rewards such as exclusive gift sets, invitations to the brands’ offline events and priority access to new products and deals.

Magazine 166

Magazine Customer Loyalty Gifts Fashion 166

365 Retail

APRIL 28, 2021

Fashion brands are pivoting to offer new, value-add delivery services and improved post-purchase experiences to enhance sales, encourage customer loyalty and protect margins, the latest data from parcelLab , the leading operations experience platform, reveals.

Payment Services 52

Payment Services Merchant Services Fashion Shipping Costs 52

365 Retail

MAY 9, 2024

In retail, this translates to more informed decision-making, enabling businesses to anticipate market trends and consumer behaviour with unparalleled accuracy. This level of customisation not only fosters stronger customer relationships but also drives higher conversion rates and revenue growth.

Retail 52

Retail Fashion Technology Customer Loyalty 52

Retail TouchPoints

FEBRUARY 10, 2021

“The brand strikes a unique balance between affordability, fashion and comfort, stands deeply for inclusivity and diversity, and has differentiated itself by building an extraordinary level of affinity and unmatched customer loyalty.

Fashion 147

Fashion Retail Customer Loyalty Management 147

Retail TouchPoints

JUNE 7, 2022

That tried-and-true process has begun to feel like a long-winded chore — consumers today are generally less interested in searching and more interested in discovery. Implicit in this shift is the rise of personalization in the customer experience (CX). Importantly, this subtle shift has enormous implications for businesses.

Recommendation 270

Recommendation Arts Retail Consumer 270

ESW

DECEMBER 4, 2023

In fact, 66% of surveyed fashion brands and 78% of footwear brands say product drops are an important part of their business. In an era when consumer behaviour is more volatile than ever before, product drops can serve as an important way to create awareness, a sense of urgency and brand loyalty — but only when they are executed properly.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

Retail TouchPoints

SEPTEMBER 1, 2023

Although JCPenney has historically struggled to stand out and truly resonate with consumers, Rosen doubled down on the company’s improvements in customer frequency, which were driven by the positive response to JCPenney Beauty, new product collaborations and refreshed in-store and digital shopping experiences.

POS 214

POS Merchant Services Supplies Improvements 214

Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online.

Customer Experience 286

Customer Experience Customer Omnichannel Social Media 286

Retail TouchPoints

NOVEMBER 9, 2020

Simply put, consumers are craving convenient and valuable retail experiences, and today’s pandemic has been a catalyst for the rapid acceleration of this global trend. Because now more than ever, prioritizing and truly providing recurring value to consumers is critical to getting a leg up on the competition.

Customer 274

Customer Subscription Food and Beverages Shipping Costs 274

ESW

JULY 12, 2023

In today’s data-driven ecommerce marketplace, an increasing number of consumers now rely on reviews to inform their shopping behaviour. Recent research shows that 95% of consumers consult customer reviews before making a purchase , and 30% of customers research reviews for every purchase they make.

eCommerce 146

eCommerce Customer SEO Shipping Costs 146

365 Retail

SEPTEMBER 30, 2021

True Vintage was created in 2014 by Rory Westbrook, a university student with a love of fashion. Here 365 Retail talks to Rory and e-commerce director Guy Westbrook to discuss the company’s continued growth, sustainability challenges, future plans and passion for vintage fashion. Vintage and 90’s fashion really appealed to me.

Fashion 112

Fashion Clothing eCommerce Arts 112

365 Retail

JULY 12, 2023

Jigsaw , the renowned British fashion brand announces Voyado , as its new solution for customer loyalty and marketing automation. This collaboration marks a significant milestone for Voyado’s growth story as their first UK customer win. “This is an important win for us in a challenging business landscape.

Fashion 52

Fashion Customer Retention Customer Loyalty Clothing 52

Retail TouchPoints

JULY 10, 2023

Product data can also be used to train AI models that generate new designs for products based on data such as customer feedback, sales data and market trends. And because the models are trained on retailer data, the AI ensures the new designs generated are more appealing to customers and better suited to market demand. 

Merchant Services 272

Merchant Services Shipping Costs Retail Social Media 272

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Let’s begin by shedding light on the driving force behind the Remarketing Experience Solution. ” What is Upsellit’s Remarketing Experience?

Customer Loyalty 111

Customer Loyalty Conversion Optimization Shopping Carts Technology 111

Optimizely

JULY 19, 2018

In today’s ecommerce landscape, this insatiable need to snag a discount before placing an order speaks to the price-obsessed consumer mindset today. Not only is the repeat purchase at risk in these scenarios—so is customer loyalty. Do you really want to attract a customer base that shops only when there’s a sale involved? .

eCommerce 333

eCommerce Shipping Costs Customer Loyalty Shipping 333

Retail TouchPoints

JANUARY 25, 2022

This is a direct and relatively simple means to take consumers to experiential landing pages where retailers and brands can share information about products, including new launches, recipes, instructions, promotions and more. 2) Think Big: Improve customer satisfaction. 4) Think Big: Improve supply chain and inventory management.

Management 252

Management Marketing Order Fulfillment Customer Experience 252

Wiser

AUGUST 28, 2023

Here are some valuable insights and practical steps on how to enhance your retail assortment, ensuring it resonates with evolving consumer trends and stands out in a competitive marketplace. Utilizing social media, customer surveys, and review platforms can facilitate the collection of this feedback.

Retail 146

Retail Fashion Information Customer Data 146

Wiser

MAY 30, 2023

Consumers want to know that the products they buy come from sustainable sources, and that their purchases are contributing to a better future for all of us. Such as: Increased Consumer Satisfaction One of the most significant benefits of sustainability for organizations is improved customer satisfaction.

Shipping Costs 147

Shipping Costs Retail Clothing Shipping 147

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Median Loyalty ROI by Industry. YoY growth. YoY, respectively.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

RetailMinded

JANUARY 10, 2024

Of course, the reality is, there will be favorite brands and products that are easily recognized and loved by consumers always – which we value – but there is also value for many consumers in discovering products and brands that are lesser known. of consumers check their text notifications within five minutes of receiving a text.

Small Business Retail 86

Small Business Retail Shipping Costs Retail Multi-channel 86

Shopping Signals

JANUARY 12, 2024

The convenience of online shopping appeals to consumers, while the potential profits entice entrepreneurs. And Sophia Amoruso went from selling vintage fashion on eBay to creating the hugely popular Nasty Ga l brand. – Building Customer Loyalty It’s not enough to just get customers to your site through marketing.

eCommerce 52

eCommerce Customer Loyalty Shipping Social Media 52

365 Retail

JUNE 2, 2021

Online brands are starting to recognise the appetite for personalised shopping experiences and one of the most significant changes in the fashion industry is the demand for more personal try-on experiences. . Fashion brands have the biggest opportunity for online personalisation.

Fashion 90

Fashion Social Media Arts Customer Loyalty 90

Kissmetrics

JUNE 7, 2021

From an e-commerce perspective, we tend to think of guidance as leading customers from the marketing funnel to the sales funnel. While that’s certainly valid, sometimes offering guidance can come down to providing consumers with the right choice for them. Engage with the consumer, emotionally or otherwise. London Sock Company.

eCommerce 219

eCommerce Marketing Social Media Events 219