Retail TouchPoints

MAY 13, 2022

The end goal of any business is selling and delivering products to match consumer expectations. Simply defined, routed deliveries optimize logistics channels to create the best in quality, speed and efficiency of last mile product transport to the consumer. Customer Service Improvement. Ongoing Supervision.

Multi-channel 237

Multi-channel Supplies Information Customer Loyalty 237

Retail TouchPoints

JULY 14, 2023

It’s still early days, but AI advancements have the potential to fundamentally change ecommerce operations by drastically improving order fulfillment practices and bridging the ever-significant personalization gap forming between the online and offline realms. This allows businesses to respond quickly and effectively to the customer.

eCommerce 206

eCommerce Order Fulfillment Fulfillment Multi-channel 206

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 139

Consumer Payment Services Fulfillment Multi-channel 139

Algopix

NOVEMBER 6, 2023

One strategy that has become increasingly important in this pursuit is multi-platform analysis. The rise of online shopping has dramatically transformed how consumers buy products, and as a result, sellers have had to adapt to this changing landscape. This is where multi-platform analysis becomes a critical strategy for success.

Multi-channel 116

Multi-channel eCommerce Order Fulfillment Social Media 116

Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. This functionality enables retailers to serve consumers from anywhere in the store, in pop-up shops and even on the go.

Technology 265

Technology Payment Services Retail POS 265

Ecommerce Platforms

OCTOBER 26, 2021

This function allows you to connect all of your sales channels to build a seamless customer experience, strengthen your customer support center and also provide contemporary shopping options like buying online and pick up in-store with your data on all channels synced. Flexible Multi-Store. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Algopix

DECEMBER 2, 2020

New trends in online shopping have drastically changed the way consumers approach the buying process. Retailers must aim to make switching among these sales channels easy. That’s why many businesses are incorporating both online and in-store activities as part of their customer profiles. Catalog Price Optimization.

Customer Experience 78

Customer Experience Improvements Management Customer 78

Smile.io

FEBRUARY 12, 2024

Email marketing surpasses all other marketing channels in driving purchases. Let’s explore five steps for using email to nurture interest and win customer loyalty.  Loyalty & Reward Program Insights from Smile.io   List-building tools  Use a multi-pronged approach to feed your list growth engine.

eCommerce 79

eCommerce Marketing Customer Loyalty Multi-channel 79

Retail TouchPoints

MARCH 2, 2021

Consumers returned $428 billion in merchandise last year, nearly 11% of all U.S. rose to the challenge, instituting a broad spectrum of solutions such as instant credit for online returns, contactless return drop-off points, extended return periods and in some cases just letting consumers keep the products. Retailers across the U.S.

Merchant Services 287

Merchant Services Retail Multi-channel eCommerce 287

365 Retail

FEBRUARY 23, 2022

Subscription services really took off in 2020 thanks to a combination of lockdown driving online shopping, consumers’ desire to save money, and the innate convenience of the subscription model. 45% of consumers streamed live television at least weekly, up from 20% in 2017. . Encouraging customer loyalty.

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

Smile.io

MAY 22, 2020

Loyalty is a surefire way to put you ahead of your competition, jumpstart or strengthen your brand community and increase customer lifetime value. Here are 5 ways to successfully build loyalty into your beauty brand: 1. Glossier , a direct-to-consumer beauty company, has grown by including their customers on their journey.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. If everything matches, the customer leaves with their order in hand.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Ecommerce Platforms

JULY 15, 2020

There’s automatic order grouping available, multi-channel customer support, and the option to get multi-channel customer support through email, phone, and social media too. 2-day delivery for happier customers. Multi-channel customer support. Custom branding and packaging.

Order Fulfillment 241

Order Fulfillment Fulfillment Payment Services Shipping Costs 241

ROI Revolution

APRIL 10, 2023

That said, it is virtually impossible for a marketing channel to exist in isolation today. Email marketing helps to bridge the gap, working in tandem with other channels and providing an effective way to reach and engage customers. Encourages more interaction and feedback from customers. Here’s how it usually works.

Social Media 78

Social Media SEO Marketing Multi-channel 78

Kibo

AUGUST 21, 2020

With the ability to grab real-time behavioral context from all channels and use it to inform recommendations in the moment, marketers can offer more timely and relevant recommendations to the customer. Secure Customer Loyalty. Using Machine Learning to Drive Product Recommendations. Monetate Product Recommendations.

Recommendation 62

Recommendation Multi-channel Customer Loyalty Department Stores 62

BigCommerce

FEBRUARY 13, 2018

When you factor in the expanded ecommerce selling opportunities through omni-channel retail (like adding Amazon and eBay storefronts to your sales approach, for example), it’s easy to see that now is the best possible time to grow an ecommerce business. Business-to-Consumer (B2C). Consumer-to-Consumer (C2C).

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

Fabric

MAY 31, 2023

Customers today want to feel understood by their brands through personalized pricing offers, messaging, content, promotions, and ads. For this to happen, businesses need technology solutions that can derive insights from product data and consumer behavior so that retailers can provide the right offer at the right time.

Shipping Costs 130

Shipping Costs X-cart eCommerce Payment Services 130

Fabric

MAY 31, 2023

Customers today want to feel understood by their brands through personalized pricing offers, messaging, content, promotions, and ads. For this to happen, businesses need technology solutions that can derive insights from product data and consumer behavior so that retailers can provide the right offer at the right time.

Shipping Costs 130

Shipping Costs X-cart eCommerce Payment Services 130

Fabric

MAY 31, 2023

Customers today want to feel understood by their brands through personalized pricing offers, messaging, content, promotions, and ads. For this to happen, businesses need technology solutions that can derive insights from product data and consumer behavior so that retailers can provide the right offer at the right time.

Shipping Costs 130

Shipping Costs X-cart eCommerce Payment Services 130

Kibo

SEPTEMBER 30, 2022

In the current economic environment, inflation is the overarching factor affecting all economic actors, from consumers to workers to B2B companies. There will also be indirect effects for B2B companies as falling consumer demand impacts B2B customers, who in turn stop spending as much as they have done in the previous period.

B2B 71

B2B B2C Multi-channel eCommerce 71

Omnisend

JANUARY 8, 2024

To meet your customers’ different preferences, try offering various incentives, such as: Points they can redeem for purchases Discounts Monetary rewards Early access to products Event invites In addition to increasing repeat purchases, an effective loyalty program also improves the average transaction value.

Customer 88

Customer Customer Retention Social Media X-cart 88

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience. And for good reason.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? While yes, many consumers today do prefer shop online as it can be more accessible and cater to personal preferences, it’s not the end of the brick-and-mortar store. There are 2.14 Source ).

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? While yes, many consumers today do prefer shop online as it can be more accessible and cater to personal preferences, it’s not the end of the brick-and-mortar store. There are 2.14 Source ).

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Korona

NOVEMBER 30, 2022

Loyalty programs offer rewards, discounts, or other special incentives designed to encourage customers to purchase a store’s or brand’s products and build trust with them. They, therefore, provide a wealth of information about customer preferences that is valuable to your future marketing strategies. .

Customer Loyalty 52

Customer Loyalty Retail Shipping Costs Social Media 52

365 Retail

NOVEMBER 13, 2023

Seasonal demand is the changes in consumer appetite that naturally occur at different times of the year, such as around Christmas or Black Friday. These fluctuations have their roots entwined with consumer preferences and behaviours stemming from cultural, economic, or climatic aspects. What Is Seasonal Demand?

Retail 52

Retail Shipping Costs Multi-channel Supplies 52

Omnisend

MAY 30, 2023

Omnisend is a comprehensive marketing automation platform that offers multi-channel marketing solutions, including email, push, and SMS marketing. In addition to robust automation capabilities, Omnisend enables multi-channel sequences that allow you to seamlessly integrate email, SMS, and push notifications.

Shipping Costs 88

Shipping Costs Multi-channel Live Chat Shopify 88

Ecommerce Platforms

MARCH 14, 2023

Go to the top LiveChat Few things are more important than excellent customer experience for companies hoping to outshine the competition and earn loyal customers in today’s marketplace. Increasingly, today’s consumers are expecting brands to offer a wide range of communication options, including real-time chat functionality.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Retalon

AUGUST 14, 2023

Customers expect seamless integrated shopping experiences across channels – online, mobile, in-store, etc. An omnichannel retail strategy is key for retailers to effectively meet rising customer demands in 2023 and beyond. This siloed approach clearly falls short in seamlessly aligning planning across channels.

Omnichannel 41

Omnichannel Retail Multi-channel Payment Services 41

Korona

JULY 24, 2022

Multi-store inventory management, employee staffing, finance, and store security are all critical aspects that you need to focus on to succeed in a larger or even enterprise-level operation. This way, business owners can identify potential problems as well as additional improvements that can be implemented. Table of Contents.

Payment Services 52

Payment Services Payments POS Multi-channel 52

Korona

JULY 24, 2022

Multi-store inventory management, employee staffing, finance, and store security are all critical aspects that you need to focus on to succeed in a larger or even enterprise-level operation. This way, business owners can identify potential problems as well as additional improvements that can be implemented. Table of Contents.

Payment Services 52

Payment Services Payments POS Multi-channel 52

Smile.io

MAY 4, 2022

Turn first-time customers into repeat business Getting that first sale from a customer can be painstaking. With so many online retailers and product reviews to read over, consumers are more informed than ever before. Use this as an opportunity to turn that customer into a repeat buyer. Offer multi-channel support.

eCommerce Marketing 75

eCommerce Marketing eCommerce Marketing Customer Retention 75

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. Omni-Channel Management. Customer Lifetime Value & Referral Programs. Localization is a segment of personalization, and all personalization aims at bettering the customer experience.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Fabric

JUNE 7, 2023

And that growth isn’t just coming from brick-and-mortar stores—consumers have become increasingly comfortable purchasing furniture online. This model eliminates the challenges and costs associated with furniture storage and logistics management, allowing retailers to focus on building their brand and acquiring customers.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

And that growth isn’t just coming from brick-and-mortar stores—consumers have become increasingly comfortable purchasing furniture online. This model eliminates the challenges and costs associated with furniture storage and logistics management, allowing retailers to focus on building their brand and acquiring customers.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

And that growth isn’t just coming from brick-and-mortar stores—consumers have become increasingly comfortable purchasing furniture online. This model eliminates the challenges and costs associated with furniture storage and logistics management, allowing retailers to focus on building their brand and acquiring customers.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Kibo

MAY 19, 2014

Why Customer Care Will Win the Sale Consumers are largely motivated by one thing: Price. With a wealth of information at their fingertips, including product details, promotions, coupons, and sales, consumers have become even more selective with what they spend their money on and who they spend their money with.

Customer 62

Customer Multi-channel B2B Omnichannel 62