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NOT Your Dad’s Supply Chain: 4 Trends Every Retail Exec Should Know for 2024

Retail TouchPoints

These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online. In 2024, it won’t be your dad’s supply chain. More fluid.

Supplies 289
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Innovate And Automate: How To Optimize Fulfillment In The E-Commerce Era

Retail TouchPoints

For consumers, that’s a lot of power. Retailers that can provide a satisfying shopping experience have a strong advantage, but consumers are a demanding bunch. Similarly, the likes of Walmart and Target provide flexible fulfillment options like “buy online, pick up in-store” (BOPIS) paired with convenient curbside pickup.

eCommerce 283
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How Enterprise Modernization and Artificial Intelligence are Charting a New Course for the Consumer Industry

Retail TouchPoints

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries.

Consumer 217
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The Future of eCommerce: Trends to Watch in 2024

Algopix

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 118
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4 Critical Steps for Optimizing Omnichannel Order Fulfillment in 2021

Retalon

Omnichannel order fulfillment that drives customer experience (and boosts profits). Consumer expectations have evolved in the digital age, and retailers are now offering a multitude of flexible order delivery methods such as “Buy online, pick up in-store”, “curbside pickup”, “order in store, deliver home” and more.

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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

Amid the turmoil, there are several key CX trends that stand out, and a retailer’s ability to respond and adapt to them may mean the difference between thriving in a post-coronavirus world or becoming another corporate casualty of the pandemic. Some retailers are proactively cancelling backorders due to the uncertainty of fulfillment.

Retail 283
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Generative AI for Personalized Service and a Competitive Edge in Ecommerce

Retail TouchPoints

In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success. Details matter, from the initial landing page to order fulfillment through to delivery and aftercare. Artificial intelligence (AI) is reshaping the way brands connect with their customers.

eCommerce 200