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How to get repeat customers: Proven strategies for success

Omnisend

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

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How to Use Customer Analytics the Right Way (and Why It Matters)

Smile.io

Customer analytics helps you make informed business decisions that are influenced by the choices your customers make. Data from every step of the customer experience can help businesses strategize their marketing and sales efforts and lead generating strategies. Data needs to be complete.

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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

Higher customer satisfaction rates. Improved customer retention. Providing a user-friendly experience. Higher long-term customer engagement and brand trust. Better customer expectation management and needs assessment. The Top Channels for Omnichannel Customer Support.

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The Top CBD Ecommerce Trends to Tap into the CBD Market

Omnisend

In fact, according to an in-depth study by the National Retail Federation, 2019 experienced a 700% increase in the purchase of CBD-based products. CBD merchants should ensure that they not only collect the appropriate customer data to offer personalization, but they should also integrate it across their channels.

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Top Loyalty Program Features (+How To Choose The Best Software)

Smile.io

The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases. A recent study revealed that 90% of companies offer some sort of loyalty program.   Smile.io

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The Top 5 Reasons You Don’t Have Repeat Customers

Sailthru

Why are only 20% of customers – and often, far fewer – the ones who generate the revenue? We asked 300 retail and media executives a variation on this question in a study conducted with Forbes Insights. Our goal was to discover how they approach customer retention and how they leverage it throughout their enterprises.