Retail TouchPoints

JULY 5, 2022

Whether that “New Normal” has arrived yet is open to debate, but a recent study from Publicis Sapient and Salesforce indicates that new headwinds — in the form of inflationary and inventory pressures — have shifted retail leaders’ focus once again, this time toward profitability. . UK, Germany and Australia.

Shipping Costs 301

Shipping Costs eCommerce Retail Merchant Services 301

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Identifying the Right Use Cases.

Retail 303

Retail Customer Data Customer Experience Social Media 303

Retail TouchPoints

MARCH 25, 2022

One-third are inspired by social media before buying that new sweater, electronic gizmo or video game, according to the PwC study Gen Z is Talking. Consequently, this is a medium that retailers must seriously consider in order to reach the customers of the future. Are you Listening? Rather, they visit the store around the corner.

Payments 272

Payments Payment Services Social Media Electronics 272

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Some brands, however, have not shied away from this challenge.

eCommerce 273

eCommerce Omnichannel Comparison Shopping Recommendation 273

Retail TouchPoints

OCTOBER 26, 2021

Customer experience personalization is at a turning point. Consumers have come to expect personalized online experiences, but many companies still think of personalization as aspirational, something that they can focus on later. Study your data for gaps. Is there a drop-off in your conversion funnel?

Customer Experience 228

Customer Experience Clothing Definition Channel 228

365 Retail

APRIL 3, 2024

Retailers envisioning a seamless, magical customer experience must recognise that AI’s effectiveness depends on high-quality underlying data. Ultimately this subpar experience makes me less excited about purchasing from this brand, and I decide to go elsewhere. And what could that look like in this new world of AI?

Customer 72

Customer Outdoor Customer Data Customer Experience 72

365 Retail

JUNE 8, 2023

“To differentiate in this climate, brands must provide more intuitive and relevant customer experiences that add value, while also operating their businesses responsibly. This experience-led approach builds trust and loyalty that in turn drives the profitable growth for which all brands strive.”

Customer Experience 52

Customer Experience Consumer Technology Improvements 52

Kibo

MARCH 29, 2021

This made it difficult to deliver a consistent customer experience (CX). Or to gain a cohesive understanding—or view—of a customer. Inversely, unified commerce is built from the ground up with the customer in mind. And this allows brands to deliver more relevant personalization throughout an entire customer journey.

Merchant Services 118

Merchant Services Order Fulfillment Omnichannel Customer Experience 118

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

ESW

JULY 6, 2023

What the Customers Say Not only do Amazon shoppers report high satisfaction with their experiences, but customer feedback for other retail sites suffers as a result. Customers don’t have to have a bad experience to be dissatisfied with a brand’s online store. They just have to have a non-Amazon experience.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Sailthru

MAY 19, 2023

Customer engagement has been upended. The new competitive battlefield is the customer experience. This translates into delivering a superior experience versus your competitors. Sign #2: We Need More Reliable and Actionable Data The next level of growth is about improving the customer experience to beat our competitors.

Customer Data 78

Customer Data Technology Demo Channel 78

RTP blog

JULY 14, 2017

Account takeovers occur when fraudsters gain access to consumers’ login and password information for a retailer, which allows them to see that customer’s personal information, credit card number, store rewards and more. In 2015 alone, they grew by 36%, according to a recent Javelin study. That’s up from $1.4 Monitor behavior.

Merchant Services 150

Merchant Services Payments eCommerce Payment Services 150

Retail TouchPoints

JANUARY 12, 2023

Reda quoted a 2022 KPMG consumer study revealing that while 58% know about the metaverse, only 8% have actually visited/participated ( 43% said they were likely to participate during the next 12 months ).

Consumer 280

Consumer Food and Beverages Beauty and Health Toys 280

Retail TouchPoints

DECEMBER 30, 2021

However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. This approach can reduce fraud losses and improve the shopping experience for good customers. Don’t rely on 2FA to stop fraud.

Merchant Services 284

Merchant Services Customer Payment Services Social Media 284

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

UpSellIt

JULY 13, 2023

Omnichannel Retailing Omnichannel retailing provides a unified and enhanced customer experience by leveraging the strengths of different channels and eliminating friction points throughout the customer journey. Understand your customers Begin by gaining a deep understanding of your target customers.

Omnichannel 102

Omnichannel Multichannel Payment Services Retail 102

RTP blog

APRIL 7, 2019

Let’s explore this further and how brands can deliver frictionless experiences to shoppers, regardless of how they are shopping. Because of this, customers feel overwhelmed and in turn, brands likely aren’t getting the insights they need.

Retail 150

Retail Mobile Customer Data Subscription 150

Kissmetrics

MARCH 23, 2018

But there is one realm where you can live in the same relative sphere as Amazon: customer experience. Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Smile.io

NOVEMBER 10, 2021

Customer analytics helps you make informed business decisions that are influenced by the choices your customers make. Data from every step of the customer experience can help businesses strategize their marketing and sales efforts and lead generating strategies. Data needs to be complete.

Customer 67

Customer Customer Retention Customer Experience Customer Data 67

Retail TouchPoints

MARCH 9, 2023

We’ve done a lot of brand studies and our brand image with Gen Z is very, very strong, so we don’t have an issue with brand image,” said Hawkins in an interview with Retail TouchPoints. “We And layered behind all this content is another big investment the retailer recently made — a new customer data platform. “

Omnichannel 278

Omnichannel Social Media Mobile Fashion 278

Retail TouchPoints

AUGUST 25, 2023

Let’s look at a D2R case study in action and go over what they were able to achieve. For CPG brands, this is a prime opportunity to prioritize their consumer communications and use data from these interactions to home in on their most effective marketing strategies.

Retail 244

Retail Social Media Consumer Channel 244

Kissmetrics

JANUARY 6, 2021

Secondly, retail media benefits shoppers by offering a better customer experience (CX). The same study reveals that 60% of respondents said they’d continue shopping online even after the pandemic. CMX allows brands to place their products on channels informed by CV’s first data. Sure, ads can be annoying. Everything.

Retail 362

Retail eCommerce Banking Customer Data 362

BigCommerce

JUNE 5, 2018

In a Digital Commerce 360 study , consumer reported the following reasons for why they shop on branded websites over Amazon: They want a sense of belonging. Best Customer Experience Design. Overall, an excellent case study for what the BigCommerce platform offers at its best. Best Customer Experience.

eCommerce 420

eCommerce BigCommerce Beauty and Health Customer Experience 420

BigCommerce

SEPTEMBER 28, 2017

Or risk losing customers to competitors forever. Add to that anxiety the massive volume of customer requests ecommerce businesses get in comparison to other industries. It is the lifetime loyalty of that customer –– and loyalty often determines who wins in various ecommerce verticals. And Gillian’s team agrees.

Channel 402

Channel Live Chat Multi-channel Customer 402

Sailthru

MAY 8, 2018

Download the Gartner Magic Quadrant for Multichannel Marketing Hubs to learn more about how multichannel marketing hubs can help your organization unify customer data across channels, enhance personalization and decisioning with AI, and integrate customer journey analytics.

Multichannel 101

Multichannel Marketing Document Mobile 101

GetElastic

APRIL 28, 2022

Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. Through Contentful and social media, Glossier has created a strong, loyal customer base and enhanced customer experiences. Their instagram page consists of 2.6

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Omnisend

DECEMBER 15, 2023

All they did was use Omnisend’s pre-made abandoned cart automation workflows and email templates to advertise to customers most likely to finish their purchase. Read the full case study here. to sync customer data with Omnisend. Let’s discuss the 10 main types of product advertising you can explore: 1.

Outdoor 145

Outdoor Social Media X-cart Channel 145

RTP blog

SEPTEMBER 17, 2018

By Brian Cleary, RedPoint Global The number of customers that actively use their loyalty program memberships has decreased dramatically. According to a study by Bond Brand Loyalty, the average customer belongs to more than 14 loyalty programs; however, they are only active in about half of them.

Customer Loyalty 150

Customer Loyalty Customer Customer Data Marketing 150

RTP blog

MARCH 5, 2018

By Rick Gretsch, Accelerated Concepts, a Digi International company In our recent study “The Cost of Downtime: Beyond the Bottom Line,” 72% of midsized retailers lose sales during network downtime. The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations.

Technology 150

Technology Retail Operations POS 150

Kissmetrics

JUNE 9, 2017

Big data is one of the most frequently discussed concepts in marketing today. While most marketers collect data, not all marketers consistently take action to improve their businesses based on data insights. In a survey by Econsultancy, 74% of marketers stated that personalized email marketing increases customer engagement.

Customer Retention 205

Customer Retention Customer Data Information PPC 205

Omnisend

MAY 12, 2021

With the help of an ecommerce interface that helps you be faster on the back-end while ensuring a fantastic customer experience, known as headless commerce. By differentiating themselves from their competition, business owners can focus on revolutionizing customer experience and increasing brand awareness.

Payment Services 137

Payment Services Merchant Services Magento eCommerce Platforms 137

Kibo

SEPTEMBER 27, 2021

Personalized messaging creates consistency across all digital channels, providing customized, relevant content throughout a shopper’s digital shopping journey from discovery to purchase to fulfillment and reengagement. Improved Customer Engagement and Loyalty. But personalization does pay off when retailers get it right.

Payments 62

Payments eCommerce Recommendation Improvements 62

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Everyone has a circle of competence created through study and experience. The Benefits of Using Big Data in Ecommerce. Shopper analysis.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

GetElastic

OCTOBER 5, 2017

Basically, it’s a bundle of technologies that allows companies to improve customer experiences by embedding “intelligence” into internet-connected devices. How touching: A unified customer experience. The cIoT is going to make a “unified customer experience” even more difficult.

Consumer 137

Consumer eCommerce Marketing Customer Experience 137

GetElastic

OCTOBER 5, 2017

Basically, it’s a bundle of technologies that allows companies to improve customer experiences by embedding “intelligence” into internet-connected devices. How Touching: A Unified Customer Experience. With all these new touchpoints, it’s important to ensure customer experience consistency and continuity.

Consumer 137

Consumer eCommerce Marketing Customer Experience 137