Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 195

eCommerce Order Fulfillment Fulfillment Multi-channel 195

Algopix

JULY 24, 2023

In the fast-paced world of eCommerce, managing orders efficiently is crucial to the success of any online business. This is where Order Management Systems (OMS) come into play. What are Order Management Systems? OMS plays a pivotal role in the success of an eCommerce business.

Payment Services 78

Payment Services Merchant Services Operations Management 78

Smile.io

MAY 15, 2024

💡 Key takeaways: - Growing a commerce business involves increasing revenue with increased overhead investments. Scaling a commerce business is increasing revenue without a significant increase in operating costs. to retain customers. to retain customers. So, what sets the winning commerce brands apart? 

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. That, combined with more stringent data privacy regulations, has made data collection and enrichment a top investment priority for 2022.

eCommerce 292

eCommerce Shipping Costs Channel Operations 292

lateshipment

MARCH 26, 2020

What is Delivery Experience Management? Delivery Experience Management (DEM) is the process of being proactive in ensuring that your customers receive their orders on-time and how they expect. It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises.

Management 208

Management Shipping Costs Shipping Merchant Services 208

Ecommerce Platforms

OCTOBER 4, 2022

By the end of 2022, the global eCommerce market is expected to grow to a staggering $5.55 In light of that, it's no wonder that entrepreneurs are frequently finding new eCommerce-related opportunities to turn their passion into a living online. However, the right eCommerce platform is imperative to succeed in this venture.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace.

eCommerce 129

eCommerce Recommendation Omnichannel Customer Data 129

BigCommerce

SEPTEMBER 28, 2017

Earlier this year, Michael Mandel from Progressive Policy published a piece about the growth of ecommerce sector jobs based on the latest data from the Bureau of Labor Statistics. From 2007 to 2017, the ecommerce sector has created roughly 397,000 new jobs in the United States. Or risk losing customers to competitors forever.

Channel 402

Channel Live Chat Multi-channel Customer 402

BigCommerce

FEBRUARY 13, 2018

When it comes to ecommerce, a word that first comes to mind is growth. Ecommerce expert Gary Hoover’s research shows that just in the last 14 years, the growth of ecommerce companies has skyrocketed across the board. In fact, growth projections estimate that by 2022, ecommerce revenues will exceed $638 billion in the U.S.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

Algopix

OCTOBER 21, 2023

In the fast-paced world of eCommerce, success is often determined by the ability to adapt, optimize, and make data-driven decisions. But with a myriad of data points to choose from, how do you know which eCommerce KPIs are the most important for your business?

Shipping Costs 119

Shipping Costs eCommerce Customer Retention Social Media 119

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

DECEMBER 3, 2021

The e-commerce space is becoming increasingly competitive as brands and retailers recognize the importance of an omnichannel commerce strategy. This can done be through an automated agreement lifecycle management tool, which ensures both parties have the most up-to-date information. A unique opportunity: promotions.

Shipping Costs 242

Shipping Costs eCommerce Customer Loyalty Information 242

365 Retail

MAY 1, 2024

If you’re one of them, you need a robust ecommerce information technology (IT) support to keep your online business going. Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

Algopix

JULY 16, 2023

What is Email Marketing Software for eCommerce In today’s digital landscape, email marketing has emerged as a vital tool for eCommerce businesses to reach and engage with their target audience. Effective email marketing is a game-changer for eCommerce businesses. Here are some key features to consider: 1.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Retail TouchPoints

MAY 8, 2024

Ecommerce sales are expected to hit $6.3 Despite this macro growth, ecommerce site abandonment remains a big issue for all brands, regardless of their size or product category. Additionally, overall ecommerce conversions decreased by 5.5%.

Merchant Services 211

Merchant Services eCommerce Channel Mobile 211

Retail TouchPoints

MARCH 3, 2023

There are four main tactical challenges that retailers seem to be facing in getting personalization off the ground: Data management, data analytics, alignment of retail organizations across functions and tools and technology enablement. Customers’ data trails can help retailers access preferences, past orders and history.

Consumer 222

Consumer Customer Loyalty Customer Experience Recommendation 222

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

And it generates natural language responses when receiving input from a user, making it potentially useful in a variety of business applications where a human-like conversation with customers is desirable. This can help retailers increase sales and build customer loyalty.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

SellBrite

JUNE 7, 2017

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Have you tried any of them? Or maybe you have your own post-purchase tactics?

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Retail TouchPoints

JULY 26, 2023

With ecommerce already on the upswing and expected to grow to one-quarter of all global retail sales by 2026, retailers have a golden opportunity to capitalize on this disruptive time and protect their brand against future supply chain bottlenecks while establishing themselves as industry leaders.

Fulfillment 181

Fulfillment Operations Shipping Costs Order Fulfillment 181

Algopix

JULY 22, 2023

In today’s fast-paced digital landscape, data-driven decision-making is critical for the success of any eCommerce business. To gain valuable insights into customer behavior, sales patterns, and marketing performance, eCommerce entrepreneurs must rely on advanced analytics and reporting tools.

eCommerce 99

eCommerce eCommerce Analytics Social Media eCommerce Platforms 99

BigCommerce

MAY 1, 2018

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. The key to wielding big data in such a way as to make it work for you demands you focus on two things: Your circle of competence. In other words, it can help you build a data-driven ecommerce business.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 211

Shipping Costs Improvements Live Chat Retail 211

Smile.io

FEBRUARY 23, 2024

A loyalty program can deliver a significant return on investment for your ecommerce business. But only if customers use it.    For customers to actively engage with an online loyalty program, a few things have to be true: The rewards are motivating.    The program is easy to use. 

eCommerce 79

eCommerce Shopify Merchant Services SEO 79

iVend

DECEMBER 7, 2022

For the holiday season 2022, consumers look set to continue their love affair with ecommerce solutions and online shopping. Unless, that is, savvy retailers can get one step ahead with a retail strategy that offers alternative purchases in a personalised customer experience. Read how we could help you to maximise sales.

eCommerce 98

eCommerce Retail Customer Experience Gifts 98

Algopix

DECEMBER 2, 2020

A simple ecommerce store isn’t enough today, you must consider how buyers progress through the buyer’s journey, how they engage with your products and services, and create optimized catalogs that cater to their exact needs. One way many ecommerce brands are accomplishing this is through the use of product catalog optimization.

Customer Experience 78

Customer Experience Improvements Management Customer 78

Ecommerce Platforms

JANUARY 18, 2021

Are you an ecommerce store owner looking to switch things up? Or are you considering launching an e-store? The right store building solution is essential for securing your first few sales, keeping customers retained and happy, and enjoying a healthy bottom line. You get access to robust inventory management tools.

lightspeed 145

lightspeed POS Shopify Payment Services 145

Ecommerce Platforms

JULY 29, 2020

We'll talk a little about those, but the primary platform we're going to look at today is Lightspeed eCommerce, which is the solution they have for online stores. Keep reading to learn more about the Lightspeed Ecommerce platform, and look towards the end of this article for details on the POS and desktop versions.

lightspeed 177

lightspeed POS Payment Services Shipping Costs 177

Kibo

MARCH 2, 2023

An increasing number of manufacturers are looking to eCommerce to maintain customer loyalty while in turn reaching new customers this year. Many of these companies are also facing the challenge of evaluating their eCommerce platform to ensure it can meet the increasingly complex demands of today’s digital market.

Payment Services 62

Payment Services Multi-channel eCommerce Shipping Costs 62

Smile.io

MARCH 22, 2024

In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Your customers might be familiar with a specific look and feel, and you might be accustomed to operating and analyzing your program in certain ways. Is it user-friendly? 

Customer Loyalty 84

Customer Loyalty Merchant Services Shopify Shipping Costs 84

Groove

MAY 3, 2018

BigCommerce's robust functionality helps eCommerce brands sell and market themselves online. From customer reviews to email automation, we've outlined a list of our favorite BigCommerce marketing apps to help you supercharge your site. These assets can build credibility, improve customer trust and ultimately help increase revenue.

BigCommerce 285

BigCommerce Marketing eCommerce Social Media 285

Onilab User Guides

JULY 12, 2019

The e-commerce industry gives marketers freedom in promotional campaigns and design. The reason for that is simple: outstanding and smart marketing creates a huge buzz and can attract hundreds of new customers in no time. Any e-commerce store has a domain name. However, there is a flip side to such creativity.

eCommerce Marketing 40

eCommerce Marketing eCommerce Marketing Social Media 40

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. That latter reason had me asking these crazy smart, crazy successful folks what was on the horizon for ecommerce in 2018. Because a lot happens in a year within retail and ecommerce.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Retail TouchPoints

DECEMBER 16, 2022

According to queue management research, 75% of customers would not wait in a queue for more than five minutes, implying that slow service means lower sales. Allowing employees to complete multiple sales anywhere in the store, rather than just at the sales counter, can have a positive impact on sales and customer experience.

Technology 257

Technology Payment Services Retail POS 257

MagentoBrain

MAY 4, 2023

Magento Business Intelligence is an analytics platform that is designed specifically for e-commerce businesses. It is a cloud-based solution that provides users with the ability to collect, analyze, and interpret data from their online store, allowing them to make informed decisions and optimize their operations.

Magento 52

Magento Payment Services Payments eCommerce 52

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 290

Retail Customer Data Customer Experience Social Media 290

Algopix

JULY 26, 2023

In today’s digital age, a strong online presence is crucial for any business looking to thrive in the competitive eCommerce landscape. To effectively reach customers and drive sales, businesses need reliable and efficient website and shopping cart solutions. What are Shopping Cart Solutions?

Shopping Carts 126

Shopping Carts Payment Services 3dcart eCommerce Platforms 126