Retail TouchPoints

JUNE 28, 2022

Over a longer-term period, the Fetch Price Index Inflation Report: Record Breaking Grocery Prices Changing How Consumers Shop , which examined 375,000 shoppers’ habits over 195 million in-store and ecommerce purchases over 24 months , showed that consumers were purchasing fewer items, with a year-over-year decline in units per trip of 10.2%.

Customer Data 290

Customer Data Customer Retail Consumer 290

Fabric Blog

AUGUST 30, 2021

Today, the most effective e-commerce managers drive digital growth by using customer data and insights to enhance and improve the online shopping experience. Leveraging these insights allows an e-commerce manager to spot emerging trends and develop effective strategies for growing gross merchandise value (GMV).

eCommerce 52

eCommerce Management Customer Data Improvements 52

Fabric Blog

AUGUST 30, 2021

Today, the most effective e-commerce managers drive digital growth by using customer data and insights to enhance and improve the online shopping experience. Leveraging these insights allows an e-commerce manager to spot emerging trends and develop effective strategies for growing gross merchandise value (GMV).

eCommerce 52

eCommerce Management Customer Data Improvements 52

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Groove

APRIL 17, 2024

At the heart of the Klaviyo Google Ads integration is the rich customer data that Klaviyo collects. By syncing customer information such as demographics, purchase history, and browsing behavior with Google Ads, this integration allows you to create personalized, targeted ads that are more likely to resonate with your audience.

Customer Data 396

Customer Data Improvements eCommerce Article 396

Retail TouchPoints

FEBRUARY 17, 2021

Investing in the right technology will help brands not only capture the right data but also provide solutions to analyze that data and leverage it for highly targeted marketing campaigns. Reward Your Most Loyal Customers. The global loyalty management market stood at $2.47 billion in 2019 and is projected to reach $10.02

Customer Data 292

Customer Data Marketing Customer POS 292

Groove

APRIL 16, 2024

BigCommerce is one of the most popular platforms for creating and managing eCommerce stores. However, it's far from being the only eCommerce solution on the block. A user-friendly interface and plenty of customization options are two of the big reasons why Shopify has reached its current level of popularity.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

GetElastic

SEPTEMBER 2, 2021

I have been an Account Manager and Consultant for a large portion of my career before making the switch to sales and marketing operations a few years back. I recently joined Elastic Path in January of 2021, where I am really enjoying working in the eCommerce market and learning a ton. Market Trends in B2B eCommerce.

B2B 141

B2B Management eCommerce B2C 141

Groove

MARCH 6, 2024

While many tools are required to successfully manage a digital-age brand, the tools you trust with your ongoing digital marketing strategy are among the most crucial. HubSpot and Klaviyo are two of the biggest names in eCommerce marketing today, and each brings a wealth of benefits to the table.

Social Media 370

Social Media Customer Data Shopify Magento 370

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. eCommerce businesses should consider investing in AR applications and product visualization tools to keep up with this trend.

eCommerce 119

eCommerce Payment Services Cryptocurrencies Shipping Costs 119

Groove

DECEMBER 18, 2023

It helps developers complete the journey from concept to live application, eliminating server management and infrastructure complexities. Heroku supports a wide range of programming languages and tools that most eCommerce platforms are built with. How We User Heroku For eCommerce (BigCommerce, Shopify, etc.)

Toys 195

Toys Shipping Costs eCommerce BigCommerce 195

ESW

MAY 29, 2024

The global ecommerce landscape is full of opportunities for businesses to broaden their horizons beyond domestic borders. However, venturing into the international market presents a myriad of challenges—from navigating complex logistics to ensuring a seamless customer experience across diverse cultures. between 2024 and 2029.

Payment Services 78

Payment Services eCommerce Payments Shipping Costs 78

Retail TouchPoints

DECEMBER 24, 2020

Whether it’s malicious code placed on a checkout page or a clever phishing attack, hackers will find a way to siphon off sensitive customer data. As the steady stream of data breaches indicates, it’s time to shatter this false assumption. A common mistake is performing key management within the application itself.

Customer Data 165

Customer Data Customer Jewelry Payment Services 165

Retail TouchPoints

FEBRUARY 9, 2023

But that same wave of electronic innovation that gave rise to Batteries Plus also put a drain on the retailer’s business as ecommerce began to take hold. That is information and data that my team populates, checks and cross-references, and that is also the same data set that then fuels the online experience as well.”

Customer Data 237

Customer Data Customer Omnichannel Electronics 237

Groove

MAY 15, 2023

Introduction The eCommerce tech stack is the foundation of any successful online business. Choosing the right tech stack for your eCommerce store is crucial for ensuring a seamless user experience, scalability, and integration with other essential business processes. Salesforce , HubSpot ) for managing customer data and communication.

eCommerce 195

eCommerce Magento Merchant Services WooCommerce 195

GetElastic

JANUARY 30, 2020

The California Consumer Protection Act (CCPA) is a new e-commerce privacy policy that went into effect January 1, 2020. If your business collects, purchases, or uses the personal data of California residents in any way, the CCPA may impact your business. What are the Main Provisions of CCPA?

eCommerce 88

eCommerce Customer Data Information Consumer 88

Forrester eCommerce

JUNE 3, 2021

Following up the previously published Now Tech report, I’m excited to announce that The Forrester Wave™: Cross-Channel Campaign Management In Asia Pacific, Q2 2021 is now live.

Channel 231

Channel Management Customer Data Technology 231

Groove

FEBRUARY 16, 2024

To help you get started, we'll cover everything you need to know about the Shopify HubSpot integration, including the benefits that this integration offers, a step-by-step integration guide, and how Groove Commerce can help you develop a seamless integration between your HubSpot CRM and your Shopify store.

Shopify 379

Shopify Live Chat Customer Data Information 379

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. That, combined with more stringent data privacy regulations, has made data collection and enrichment a top investment priority for 2022.

eCommerce 299

eCommerce Shipping Costs Channel Operations 299

Retail TouchPoints

FEBRUARY 11, 2021

As ecommerce sales continue to surge for recreation products, outdoor gear and clothing retailer Backcountry is elevating its digital game by mining customer data to deliver a better experience and offering.

Management 162

Management Consumer Specialty Retailers Outdoor 162

Groove

APRIL 18, 2024

Some say that it’s the secret to becoming a successful eCommerce brand. It makes it easier to manage one or more retail stores in one place. This data-driven solution brings financial, logistical, and human resource data together to save you time managing your store. Edit customer information settings.

Shopify 393

Shopify Payment Services Shipping Costs Order Fulfillment 393

ESW

SEPTEMBER 3, 2018

International eCommerce has grown dramatically in recent years, and the trend is likely to continue. Accenture reports a compound annual growth rate of nearly 30 percent from 2014 to 2020 for cross-border eCommerce. But those retailers who embrace cross-border eCommerce will, in fact, rule the world.”.

Customer Data 84

Customer Data eCommerce Customer Consumer 84

Optimizely

FEBRUARY 26, 2021

Ecommerce business sales will continue to make up a large portion of retail sales in 2021, with in-store sales increasing slowly as businesses and retailers reopen cautiously. You have a small marketing team and your customer data is dispersed across multiple segments, i.e. rewards programs, customer support, purchasing patterns, etc.

eCommerce 195

eCommerce Customer Data Shipping Costs Social Media 195

RetailMinded

MAY 17, 2024

Managed IT support. Managed IT services improve how well a business runs, making customers happier and, ultimately, increasing sales. What Is Managed IT Support? They also promote innovation and growth by offloading the direct management of IT resources.

Management 52

Management Retail Operations Customer Experience 52

GetElastic

NOVEMBER 8, 2022

With so many mixed economic signals, as well as consumer shopping patterns and 2022 eCommerce trends falling back in line with pre-COVID norms, how do eCommerce retailers prepare for the future? The commerce catalog is a perfect place to start. Our take: From TikTok to live commerce to Web3, consumer preferences ebb and flow.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Amazon’s disruption to commerce has been so profound, there is a term for it: The Amazon Effect. But in order to compete, brands need to do just that.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Omnisend

NOVEMBER 20, 2023

As you’ll discover in this Wix eCommerce review, the platform has broader and more advanced capabilities. Wix eCommerce caters to businesses of all sizes. Wix eCommerce competes with well-known ecommerce solutions, offering both ease of use and comprehensive functionality. However, that’s far from reality.

Merchant Services 88

Merchant Services Payment Services eCommerce Shipping Costs 88

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

eCommerce 261

eCommerce Shipping Costs Retail Recommendation 261

Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. Then, once basic digital offerings were in place, merchants began to consider how to make these ecommerce advancements permanent in preparation for the “New Normal.”. Why is Ecommerce Profitability So Elusive?

Shipping Costs 323

Shipping Costs eCommerce Retail Merchant Services 323

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We began the journey by getting our heads around the data.”. Store Associates Gain Access To Up-To-Date Data.

Omnichannel 317

Omnichannel eCommerce POS Operations 317

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 244

eCommerce Order Fulfillment Fulfillment Multi-channel 244

Retail TouchPoints

APRIL 23, 2024

This first-mover status was likely enabled by Hudson Bay Company’s decision to split the Saks Fifth Avenue brick-and-mortar and ecommerce offerings into two separate companies back in 2021.

Retail 264

Retail Customer Data Customer Experience eCommerce 264

Ecommerce Platforms

OCTOBER 4, 2022

By the end of 2022, the global eCommerce market is expected to grow to a staggering $5.55 In light of that, it's no wonder that entrepreneurs are frequently finding new eCommerce-related opportunities to turn their passion into a living online. However, the right eCommerce platform is imperative to succeed in this venture.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

ESW

SEPTEMBER 3, 2018

International eCommerce has grown dramatically in recent years, and the trend is likely to continue. Accenture reports a compound annual growth rate of nearly 30 percent from 2014 to 2020 for cross-border eCommerce. But those retailers who embrace cross-border eCommerce will, in fact, rule the world.”.

Customer Data 60

Customer Data eCommerce Customer Consumer 60

GetElastic

MAY 24, 2023

eCommerce is booming, and with more people shopping online than ever before, having a streamlined and efficient payment process is essential. Having a great payment processing setup gives you the freedom to work on business priorities, such as landing new clients and providing customers with a sterling experience.

Payment Services 147

Payment Services Merchant Services Payments eCommerce 147

Ecommerce Platforms

MARCH 18, 2023

Ecommerce stores, on the other hand, are online platforms, where customers can purchase products using credit cards and other digital payment methods, and have them shipped to their homes, or a pickup location. Both retail and ecommerce stores have their own distinctive pros and cons to consider for any entrepreneur.

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Retail TouchPoints

MARCH 8, 2021

This comes down to leadership training for store managers and not undervaluing those frontline staff, which is often a problem in the retail sector. Brands are going to have to rethink how they value those roles, and not only offer relevant training but leaders and values that get people excited to come to work and deliver excellent service.

Customer Data 264

Customer Data Customer White Paper Technology 264