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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

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The Best Rewards Apps for Shopify Store Owners

Ecommerce Platforms

Rewards apps allow you to implement different kinds of rewards based on customer behavior. For instance, you could give someone a discount whenever they refer someone new to your store. The idea is to give customers a reason to keep coming back and shopping with you. You can also support up to 75 orders.

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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Source: Live Chat.

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How to Choose a CRM For Your Business in 2023

Ecommerce Platforms

Put simple, ‘CRM’ stands for ‘Customer Relationship Management’ and refers to software used to organize a business’s contacts/customers/leads details. On top of noting email addresses and phone numbers, a CRM may keep a comprehensive customer history of their business interactions across multiple channels.

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SMS Marketing: The Comprehensive Guide to Strategic Text Messaging

Groove

SMS marketing provides better experiences to customers. It is quick and immediate and lets brands and customers communicate back and forth like no other marketing technique can. Think live chat on an eCommerce website. Create a referral program. A referral program is a smart way to gather more phone numbers.

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Benefits of HubSpot: 3 Features to Help You Grow

Groove

HubSpot’s Growth Stack combines marketing and sales tools to give your entire team access to contacts, customer data, dashboards, reports and pipelines. This software will allow you to satisfy today’s empowered customer through HubSpot’s live chat and help desk features.

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Email Marketing vs. Marketing Automation: Choosing the Right Path for Your Business

Email Audience

Marketing automation platforms give you access to a wealth of data from their reporting features and customer data collection. It can be applied across multiple channels, including SMS, websites, live chat, and social media. This will help you to plan better and more personalized campaigns in the future.