lateshipment

JUNE 3, 2022

Your shipping carrier on the other hand is already overwhelmed by their delivery volumes and has no interest nor commitment to your customer experiences (CX). This can lead to increased shipping costs in the form of unwanted returns, customer acquisition, and more. What is a Last-mile Carrier? Interested?

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130

lateshipment

MARCH 9, 2022

Estimates from the State of Holiday Shipping report from LateShipment.com predicted that between 16% to 20% of packages shipped with UPS and FedEx will not arrive on time during the 2021 holiday season. This makes your customers instantly blame you when something goes wrong in the delivery process. Beware of Same-Day Delivery Promises.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

lateshipment

MAY 26, 2022

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. The Big Post-Purchase CX Gap in Online Retail (And What It Really Means to Your Business).

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

lateshipment

FEBRUARY 10, 2021

2020 has been a watershed year for retail. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. The Big Post-Purchase CX Gap in Online Retail (And What. Businesses get 6-8 touchpoints in the post-purchase to interact with customers and engage with them.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

NOVEMBER 20, 2020

eCommerce retailers must consider similar situations and should leverage the touchpoints to: . Increase customer loyalty. Your shipping carrier has no interest in YOUR customers’ post-purchase experience. Unfortunately, many retailers don’t think the same way. Increase sales. — Tattooed mummy ??

Shipping Costs 234

Shipping Costs Shipping Information Customer 234

lateshipment

FEBRUARY 10, 2021

2020 has been a watershed year for retail. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. The Big Post-Purchase Customer Experience Gap in Online Retail (And What. Drive repeat sales with product recommendations. It Really Means to Your Business).

Improvements 130

Improvements Customer Shipping Costs Shipping 130

lateshipment

SEPTEMBER 14, 2020

At LateShipment.com, we are excited to announce that we will be a part of the “ E-Commerce Bootcamp ” being organized by Freshworks on the 25th of September , 2020 and supported by industry behemoths such as Shopify, PayPal, SurveyMonkey, Unicommerce, and Parcel Hub. 2020 has been a challenging year for the world of retail and e-commerce.

eCommerce 130

eCommerce PayPal Shopify Customer Loyalty 130

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. 2020 has been a watershed year for retail. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. The Big Post-Purchase CX Gap in Online Retail (And What. Drive repeat sales with product recommendations.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

lateshipment

FEBRUARY 26, 2021

FAQs from customers during their post-purchase journey. #1: Sometimes this even works to give your customers the slightest push towards making a purchase, so it is a good ploy to provide free returns by bearing the costs of it. . FAQs from retailers to improve their customers’ post-purchase experiences.

Shipping Costs 130

Shipping Costs Shipping Customer Experience Customer 130

lateshipment

OCTOBER 1, 2021

Understanding how you can leverage technology to enhance the experience on your store as you scale is pivotal in picking the right tool to support your scaling efforts and improve your customers’ experiences at every stage of their journey. Why Do Brands Need to Provide Their Customers with a Great Post-Purchase Experience?

Shipping Costs 130

Shipping Costs Shipping eCommerce Social Media 130

lateshipment

SEPTEMBER 16, 2022

However, for e-commerce retail businesses the next 3 months (From Halloween to New Year) are pretty hectic, as they have to come up with new initiatives to sell more products, delight all customers, and most importantly have a season to remember. Holiday sales are usually 3x or even 4x than the rest of the year.

eCommerce 130

eCommerce Merchant Services Shipping Costs Social Media 130

lateshipment

MARCH 5, 2021

The post-purchase stage begins when an order has been placed, all the way to when the order is delivered at your customer’s doorstep. This stage is crucial to boost customer loyalty by ensuring a hassle-free order delivery experience with your brand and reward you with more future sales. Try LateShipment.com now.

Shipping Costs 130

Shipping Costs Shipping Information Customer 130

lateshipment

MAY 14, 2022

How shipping notifications can help in improving the brand experience. Gain control over brand experience in the post-purchase – Meaningfully engaging with your customers via shipping notifications helps you rectify delivery issues and also prevent them from escalating. A sample branded order tracking page.

Improvements 130

Improvements eCommerce Shipping Events 130

lateshipment

MAY 21, 2021

Improving customer retention by 5% increases profits by up to 25% to 95%. If you are trying to sell something, the chances of making a sale are 60-70% with a retained customer. The likelihood of the same is only 5-20% with a new customer. Steps to retain your eCommerce customers. Create a customer loyalty program.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

AUGUST 31, 2023

Retail drive ) Despite inflation, consumer confidence around holiday shopping remains strong, offering a silver lining in a challenging economic landscape 2. Social media is the new ecommerce platform, it’s the new customer support center and it’s the new place where you can get honest reviews of a product.

Consumer 130

Consumer eCommerce Social Media Payment Services 130

lateshipment

JUNE 24, 2021

By interacting with your customers at a time when they are most anxious as they’re awaiting their parcels, you are going a step further and exceeding their expectations. This indeed delights them and inspires fierce loyalty. You can make it even better by using it as a means to drive sales.

Customer 130

Customer Shipping Costs Social Media Shipping 130

lateshipment

DECEMBER 11, 2020

Social commerce is the use of social media websites like Facebook, Instagram, and Pinterest for marketing and sales purposes. Social commerce campaigns aim to boost social interactions such as retweets, likes, link clicks, and shares and to drive sales. The Benefits of Social Commerce to eCommerce Businesses.

Social Media 246

Social Media eCommerce Gifts Article 246

lateshipment

SEPTEMBER 8, 2022

Less than 2 months to go for the holiday season to officially kick off — which means as an e-commerce retailer, you have to make use of the little prep time left to get better equipped at handling the holiday rush. Here are some tips categorized via different stages of the customer journey to help you do just that.

eCommerce 130

eCommerce Shipping Live Chat Events 130

lateshipment

AUGUST 13, 2020

Research has shown that having a generous return policy can increase your store’s sales but doesn’t necessarily translate into an increased volume of returns because great return experiences increase customer loyalty. What products are “final sale”? How can a customer initiate an exchange or return?

eCommerce 279

eCommerce Shipping Costs 3dcart Shipping 279

lateshipment

DECEMBER 11, 2020

Social commerce is the use of social media websites like Facebook, Instagram, and Pinterest for marketing and sales purposes. Social commerce campaigns aim to boost social interactions such as retweets, likes, link clicks, and shares and to drive sales. Today is the perfect moment to start a social commerce campaign for boosting sales.

Social Media 130

Social Media eCommerce Article Customer Loyalty 130

lateshipment

AUGUST 13, 2021

This means a huge opportunity for your dropshipping store to cross your sales target and break your revenue records. In 2020, the holiday season eCommerce sales in the US are projected to be $135 billion. Since you’re not buying wholesale or committing to someone, you can experiment with different products and see what gets you sales.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130