Retail TouchPoints

MAY 25, 2022

Retailers are facing a myriad of challenges, from tightening budgets, smaller profit margins and financial constraints to clunky legacy infrastructure and increasing competition from major online stores. This is before they even address the issue of managing customer data. Ecommerce sales in the U.S. alone accounted for $870.8

Customer Loyalty 305

Customer Loyalty Customer Consumer Gifts 305

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Retail TouchPoints

JULY 1, 2021

Across the entire spectrum, users, growers, retailers and dispensaries are honestly not exactly seen yet as part of a mainstream community. Take advantage of compliant customer appreciation and loyalty programs. This CRM mechanism enables dispensaries and retailers to work within the legal frame of approved regulations.

Customer Loyalty 184

Customer Loyalty Customer X-cart Customer Retention 184

Retail TouchPoints

APRIL 25, 2024

Retail media networks (RMNs) are rapidly becoming one of the most lucrative digital ad formats, with predictions suggesting that by 2028, RMNs will contribute to 15.4% How can retailers capitalize on this shift and the emerging market opportunities? of all ad revenue , outpacing television advertising.

Retail 221

Retail Customer Loyalty Technology Marketing 221

Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. Barbara Connors. “We

Customer Loyalty 266

Customer Loyalty Customer Beauty and Health eCommerce 266

Retail TouchPoints

AUGUST 17, 2020

As experts continue to assess COVID-19’s impact on the retail industry, some consider the loyalty shakeout to be the most significant. Winning and keeping customer loyalty has been a long-standing challenge in the industry, but the pandemic has forced consumers to switch brands for new reasons: price, scarcity and availability.

Customer Loyalty 259

Customer Loyalty Customer Apparel Consumer 259

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

RTP blog

SEPTEMBER 10, 2018

By Aaron Roy, Bond Any retailer knows the importance of customer loyalty. According to recent research from EY , almost nine out of 10 retailers believe a loyalty strategy is key to their business success. So, how can retailers tap into their customers’ emotion?

Customer Loyalty 150

Customer Loyalty Customer Retail Shipping Costs 150

SheerID

JANUARY 8, 2024

Start the new year right with these expert marketing tactics for boosting customer loyalty after the holidays.

Customer Loyalty 88

Customer Loyalty Customer Marketing Blog 88

Forrester eCommerce

FEBRUARY 13, 2024

I regularly have discussions with clients who want to create a loyalty program.

Customer Loyalty 251

Customer Loyalty Customer B2C Consumer 251

Optimizely

NOVEMBER 22, 2018

While JCPenney, Macy’s and Lowe’s were just a few of the retailers that held their own “Black Friday in July” sale to try to compete with Amazon in the offseason. In fact, 97% of retailers offer discounts, according to one survey. With the right strategy, you can drive true customer loyalty. .

Customer Loyalty 246

Customer Loyalty Customer Shipping Costs eCommerce 246

Retail TouchPoints

JUNE 29, 2022

King brings more than 10 years of experience to the retail space with prior roles leading creative and branding initiatives for brands such as Walmart, Dell, P&G, Best Buy and more. .

Customer Loyalty 219

Customer Loyalty Customer Consumer Events 219

RetailMinded

JANUARY 8, 2024

Want to know the secret sauce for bumping up customer loyalty? Imagine weaving that kind of personalized attention with charitable giving into the retail space. But here’s the kicker: we take that special-sauce strategy and lay it down in retail land. Now hold up, what’s this move management deal? Sounds exciting?

Customer Loyalty 59

Customer Loyalty Management Customer Retail 59

RTP blog

APRIL 23, 2018

By Jennifer Dawson, Contributing Writer Retail is changing. Also due to the freedom of online shopping , a customer is only one click away from buying a product from a competitor. Also due to the freedom of online shopping , a customer is only one click away from buying a product from a competitor. What Is Customer Loyalty?

Customer Loyalty 150

Customer Loyalty Customer Social Media Games 150

365 Retail

JUNE 19, 2023

Customer loyalty programmes are ‘vital’ for retailers to retain customers, with over half of the UK consciously buying less due to the cost-of-living crisis, according to a new report by Deployteq and the Data & Marketing Association (DMA).

Customer Loyalty 52

Customer Loyalty Customer Retail Recommendation 52

My Wife Quit Her Job

JANUARY 13, 2020

When it comes to getting repeat sales for your ecommerce store, customer loyalty programs are one of the most effective ways to boost customer retention. In fact, studies have shown that 69% of consumers are influenced by retailers that offer loyalty and rewards programs.

Customer Loyalty 156

Customer Loyalty Customer Retention Customer eCommerce 156

365 Retail

AUGUST 5, 2022

Building customer loyalty and improving retention rates are targets many companies strive to achieve. Changing the customer service process can help businesses get one step closer to accomplishing these targets. Business leaders looking for ways to build customer loyalty and improve retention should keep reading.

Customer Loyalty 111

Customer Loyalty Improvements Customer Social Media 111

RetailMinded

DECEMBER 6, 2022

The retail industry has been undergoing a period of digital transformation for some time now. But it seems to be picking up speed recently, with many retailers now experimenting with new technologies like chatbots and AR. It can be likened to a company’s journey from traditional brick-and-mortar stores to online retailing.

Customer Loyalty 59

Customer Loyalty Customer Retail Social Media 59

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. And the majority of retailers (74%) agree that investing in mobile apps is key to driving profitability.

Retail 309

Retail Customer Loyalty Games Reference 309

Optimizely

DECEMBER 21, 2017

billion Facebook Messenger users in April 2017 ), brands and retailers have started to use artificial intelligence to power chatbots that allow shoppers to interact with brands in a conversational and immediate way. A customer could buy from a number of key retailers, including FreshDirect, Subway, and The Cheesecake Factory.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

lateshipment

MARCH 13, 2020

With companies like Amazon, Walmart, and eBay rewriting the eCommerce playbook from a “delivery speed” and “customer experience” standpoint, your brand needs to exceed customer expectations to stand out among your competition. This results in a situation where a significant percentage of customers are set up for disappointment.

Customer Loyalty 242

Customer Loyalty Customer Shipping Costs Shipping 242

Retail TouchPoints

SEPTEMBER 1, 2022

Unified commerce platform Kibo has launched Kibo Subscriptions Management, designed to help retailers drive sales and customer loyalty by enabling revenue streams from products and services offered on a subscription basis.

Subscription 287

Subscription Management Retail Customer Loyalty 287

RetailMinded

NOVEMBER 9, 2023

It’ll explore how packaging influences customer loyalty and discuss some tips for creating a wonderful unboxing experience. How Packaging Influences Customer Loyalty Did you know that product packaging influences customer loyalty in a number of ways? Keep on reading to learn more.

Customer Loyalty 52

Customer Loyalty Customer Recommendation Social Media 52

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 241

Shipping Costs Improvements Live Chat Retail 241

Retail TouchPoints

FEBRUARY 16, 2024

trillion by 2027 – representing over 20% of overall retail sales. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

Customer Experience 274

Customer Experience Payment Services Improvements Customer 274

Retail TouchPoints

FEBRUARY 27, 2024

In the last several years, retailers have increased the speed with which they have built online and mobile app presence. With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security. Conducting a third-party audit of cybersecurity protocols.

Payment Services 268

Payment Services Retail POS Operations 268

365 Retail

JULY 5, 2022

Rising inflation is a concern for retailers across the globe. Customers are becoming more vigilant about spending money. Equally, retailers are faced with increased cost prices. How can brands capture customer loyalty at this turbulent time? Achille Traore, CEO, White Label Loyalty. Offer more value.

Customer Loyalty 73

Customer Loyalty Customer Retail Banking 73

Retail TouchPoints

DECEMBER 1, 2022

The solution was created to help retailers build their CX business case, understand their CX maturity, illuminate ways to generate ROI and help define a solid CX strategy to drive desired business and customer outcomes.

Customer Experience 264

Customer Experience Customer Retail Customer Loyalty 264

Digital Doughnut

FEBRUARY 9, 2023

The fourth show in our Marketing Futures series that we’re producing in partnership with SAP, this episode explores brand strategy in the retail and ecommerce sectors, with a particular focus on omnichannel and customer loyalty.

Customer Loyalty 105

Customer Loyalty Omnichannel Customer eCommerce 105

Inflow Insights

JANUARY 24, 2022

It also focuses on building customer loyalty. Loyal customers decrease the cost of acquiring new customers while increasing the number and value of sales. They’re one of the most investments an online retailer can make, but they’re not always easy to find. How Do Social Media & Customer Loyalty Work?

Social Media 119

Social Media Customer Loyalty Customer Customer Retention 119

365 Retail

JUNE 6, 2022

For retailers, customer loyalty is perhaps their number-one priority. It helps to secure long-term sales and word-of-mouth promotion: nearly 9 in 10 loyal customers will recommend a brand to friends and family, while almost half would continue to purchase even after a poor experience. . Moving to the metaverse.

Customer Loyalty 82

Customer Loyalty Customer Games Multichannel 82

Korona

MARCH 25, 2022

With repeat customers spending 33% more than new customers on average, increasing customer loyalty is one of the most effective ways to boost your bottom line. Loyal customers have a higher average lifetime value and are a reliable source of revenue for your brand. . 7 Ways to Improve Customer Loyalty.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Retail TouchPoints

AUGUST 10, 2023

Throughout her more than 30 -year career, Lazarus has led high-growth, well-established brands in the luxury and contemporary space, including vertical, multi-brand and direct-to-consumer retail. Most recently, Lazarus served as Co-CEO of DTC intimates brand CUUP and a Senior Advisor at McKinsey & Company.

Retail 245

Retail Customer Loyalty Consumer Customer 245

Omnisend

JUNE 14, 2021

Because of the way that NFTs work, they have numerous use cases for ecommerce stores, including anti-fraud, loss prevention, quality assurance, and even customer loyalty and rewards. NFTs provide serialization of products which allows retailers and distributors to know inventory on a granular level,” Menard says.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

Retail TouchPoints

SEPTEMBER 13, 2023

Commerce is expanding rapidly, especially within the retail sector. retail sales have increased 8.8% For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. Originally, the retailer was experiencing thousands of chargebacks every month.

Shipping Costs 261

Shipping Costs Payment Services Banking Retail 261

BigCommerce

MAY 24, 2019

Retailers and ecommerce sellers can’t underestimate the value of a loyal customer. With customer acquisition costs rising and new competitors…

Customer Loyalty 269

Customer Loyalty eCommerce Customer Retail 269

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . When applied, these strategies will surely positively impact your sales, CX, and customer loyalty. .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130