lateshipment

APRIL 23, 2023

All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc. Looks really “fun”.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

lateshipment

MARCH 9, 2020

Customer engagement is a much-loved term and a cornerstone of most businesses. It’s a ll about communicating with customers when it matters and forging relationships that last. Every business aims to give its customers the best possible customer experience.

Customer 246

Customer Shipping Merchant Services Customer Experience 246

lateshipment

MAY 26, 2022

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. Drive repeat sales with product recommendations. Get customer feedback around their delivery experience.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

lateshipment

SEPTEMBER 14, 2020

At LateShipment.com, we are excited to announce that we will be a part of the “ E-Commerce Bootcamp ” being organized by Freshworks on the 25th of September , 2020 and supported by industry behemoths such as Shopify, PayPal, SurveyMonkey, Unicommerce, and Parcel Hub. appeared first on Lateshipment.com Blog. Featured Speakers.

eCommerce 130

eCommerce PayPal Shopify Customer Loyalty 130

lateshipment

MARCH 9, 2022

Estimates from the State of Holiday Shipping report from LateShipment.com predicted that between 16% to 20% of packages shipped with UPS and FedEx will not arrive on time during the 2021 holiday season. Late and inaccurate deliveries have a direct impact on your reputation, customer loyalty, and bottom line. We’re all ears.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

lateshipment

OCTOBER 1, 2021

Understanding how you can leverage technology to enhance the experience on your store as you scale is pivotal in picking the right tool to support your scaling efforts and improve your customers’ experiences at every stage of their journey. Why Do Brands Need to Provide Their Customers with a Great Post-Purchase Experience?

Shipping Costs 130

Shipping Costs Shipping eCommerce Social Media 130

lateshipment

FEBRUARY 26, 2021

FAQs from customers during their post-purchase journey. #1: Sometimes this even works to give your customers the slightest push towards making a purchase, so it is a good ploy to provide free returns by bearing the costs of it. . Ready to take your post-purchase customer experience to the next level?

Shipping Costs 130

Shipping Costs Shipping Customer Experience Customer 130

lateshipment

MARCH 5, 2021

Once an order has been shipped, retailers tend to hand over the reins of their customers’ journey to a third-party shipping company who may not share the same level of commitment as you do – which could prove to be fatal to your customer’s overall experience. Try LateShipment.com now.

Shipping Costs 130

Shipping Costs Shipping Information Customer 130

lateshipment

MAY 14, 2022

How shipping notifications can help in improving the brand experience. Gain control over brand experience in the post-purchase – Meaningfully engaging with your customers via shipping notifications helps you rectify delivery issues and also prevent them from escalating. A sample branded order tracking page.

Improvements 130

Improvements eCommerce Shipping Events 130

lateshipment

SEPTEMBER 16, 2022

But before that, we at LateShipment.com have prepared a downloadable checklist comprising 30+ actionable ways to help you boost holiday sales. Holiday sales are usually 3x or even 4x than the rest of the year. However, more shoppers won’t equal more sales if businesses have not anticipated this holiday season trend.

eCommerce 130

eCommerce Merchant Services Shipping Costs Social Media 130

lateshipment

DECEMBER 17, 2023

With increased holiday sales comes an inevitable surge in returns and exchanges that could be a challenge post the shopping fiesta of BFCM and Christmas. While this may seem daunting, a well-defined return policy and efficient processes can turn a potential headache into a positive customer experience and build customer loyalty.

eCommerce 130

eCommerce Shipping Costs Shipping Management 130

lateshipment

MAY 21, 2021

Improving customer retention by 5% increases profits by up to 25% to 95%. If you are trying to sell something, the chances of making a sale are 60-70% with a retained customer. The likelihood of the same is only 5-20% with a new customer. Steps to retain your eCommerce customers. Create a customer loyalty program.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

NOVEMBER 8, 2023

Increasing the average order value directly boosts your store’s revenue, increases customer loyalty , and retention and reduces churn rate. How Does Average Order Value Influence Customer retention? Add gifting options Customers are shopping at your site often looking to buy gifts for their loved ones.

X-cart 130

X-cart Improvements eCommerce Shipping Costs 130

lateshipment

SEPTEMBER 21, 2021

To avoid this situation, you can notify your customers of their order status as they unfold across the delivery lifecycle and thereby increase your CSAT scores and reduce the number of support tickets created. Knowing these issues is just half of being prepared to leverage a great customer experience.

Customer 130

Customer Shipping Costs Shipping Social Media 130

lateshipment

OCTOBER 12, 2021

So instead of begrudging returns, make it a means to earn customer loyalty and build brand trust, this holiday season. Having a returns policy that is flexible in the answers to all these questions to meet your customers’ expectations, instills your customers’ trust to keep shopping with you. Having questions?

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

JUNE 24, 2021

By interacting with your customers at a time when they are most anxious as they’re awaiting their parcels, you are going a step further and exceeding their expectations. This indeed delights them and inspires fierce loyalty. You can make it even better by using it as a means to drive sales.

Customer 130

Customer Shipping Costs Social Media Shipping 130

lateshipment

DECEMBER 11, 2020

Social commerce is the use of social media websites like Facebook, Instagram, and Pinterest for marketing and sales purposes. Social commerce campaigns aim to boost social interactions such as retweets, likes, link clicks, and shares and to drive sales. The Benefits of Social Commerce to eCommerce Businesses.

Social Media 246

Social Media eCommerce Gifts Article 246

lateshipment

OCTOBER 12, 2023

Technically Halloween marks the beginning of the holiday season, but BFCM is when a huge chunk of sales happens. When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

lateshipment

SEPTEMBER 8, 2022

Provide timely offers and discounts across different funnel stages to increase your chances of sales and repeat sales and reduce cart abandonment. Enhance your sales game. The holiday season is your chance to make more sales than the rest of the year combined. Optimize your online store. Purchase: Conversion.

eCommerce 130

eCommerce Shipping Live Chat Events 130

lateshipment

AUGUST 17, 2023

Returns Experience Management (REM) is the strategies and practices that e-commerce businesses implement to effectively handle and optimize customer experience when dealing with product returns. Retain sales and revenue with returns In a typical environment, returns typically result in refunds, hence losing sales and profits.

Management 130

Management eCommerce Payment Services Merchant Services 130

lateshipment

DECEMBER 11, 2020

Social commerce is the use of social media websites like Facebook, Instagram, and Pinterest for marketing and sales purposes. Social commerce campaigns aim to boost social interactions such as retweets, likes, link clicks, and shares and to drive sales. Today is the perfect moment to start a social commerce campaign for boosting sales.

Social Media 130

Social Media eCommerce Article Customer Loyalty 130

lateshipment

AUGUST 13, 2020

Research has shown that having a generous return policy can increase your store’s sales but doesn’t necessarily translate into an increased volume of returns because great return experiences increase customer loyalty. What products are “final sale”? How can a customer initiate an exchange or return?

eCommerce 279

eCommerce Shipping Costs 3dcart Shipping 279

lateshipment

AUGUST 10, 2022

Never compromise on customer service. 90% of Americans see customer service as a factor in deciding whether or not to do business with a company. Therefore, providing great customer service can help you display your strong commitment to the high standard of customer experience you offer.

eCommerce 130

eCommerce Social Media Definition Shipping 130

lateshipment

AUGUST 13, 2021

This means a huge opportunity for your dropshipping store to cross your sales target and break your revenue records. In 2020, the holiday season eCommerce sales in the US are projected to be $135 billion. Since you’re not buying wholesale or committing to someone, you can experiment with different products and see what gets you sales.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

MARCH 26, 2020

Having insufficient or no technology in place to manage your delivery experiences is a lost opportunity to not just meaningfully engage with your customers but also to reinforce brand identity and drive sales through upselling and cross-selling. Use Case #5: Providing an On-Brand Delivery Experience.

Management 208

Management Shipping Costs Shipping Merchant Services 208

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. You lose the opportunity to drive repeat sales during post-purchase order tracking moments. Customers track orders 6-8 times before delivery! Drive repeat sales with product recommendations.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

JUNE 3, 2022

Your shipping carrier on the other hand is already overwhelmed by their delivery volumes and has no interest nor commitment to your customer experiences (CX). This can lead to increased shipping costs in the form of unwanted returns, customer acquisition, and more. What is a Last-mile Carrier? Interested?

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies.

Improvements 130

Improvements Customer Shipping Costs Payment Services 130

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. Capturing these delivery satisfaction ratings will also in turn reflect on your overall customer satisfaction metrics such as CSAT and NPS. .

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

lateshipment

NOVEMBER 20, 2020

Increase customer loyalty. Increase sales. On the other hand, by creating your own order-tracking pages and shipping transactional emails, you can drive sales by subtly populating them with similar product suggestions and holiday recommendations, thereby boosting your bottom line. . How LateShipment.com Can Help You.

Shipping Costs 234

Shipping Costs Shipping Information Customer 234

lateshipment

AUGUST 31, 2023

There are a number of advantages to using this BNPL payment method: It increases your average order value Increases the sales volume Reaches more customers Offers convenience Offers a better customer experience 3. Retention is an important part of the sales funnel. And it’s so much more than that.

Consumer 130

Consumer eCommerce Social Media Payment Services 130