Retail TouchPoints

MAY 24, 2022

British retailer Asda is enhancing its end-to-end supply chain and retail operations by partnering with Blue Yonder to improve order management. Asda, which operates 640 stores including supercenters, superstores and supermarkets, also will work with Bringg to upgrade its fulfillment capabilities.

Fulfillment 248

Fulfillment Omnichannel Supplies Clothing 248

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses.

Merchant Services 239

Merchant Services Shopify POS Multi-channel 239

Retail TouchPoints

MARCH 30, 2023

Creating and implementing these types of unified commerce strategies requires close monitoring of data points, the more granular the better. Identifying the metrics within each experience is a great building block,” said Bruno. Do it in the [BOPIS] pickup message or when an associate is with them in the aisle.” Were there add-on sales?

POS 268

POS Omnichannel Webinar Point of Sale 268

Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators.

Operations 306

Operations Omnichannel Customer Experience Consumer 306

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

Shipping Costs 244

Shipping Costs Fulfillment Shipping Customer Loyalty 244

Retail TouchPoints

FEBRUARY 15, 2023

Direct-to-Consumer (DTC) brands are constantly stuck between creating indelible customer experiences and turning profits on those relationships. DTC brands are overwhelmed with data — transactional, customer and marketing — that enable them to better understand and personalize experiences for their customers.

Customer Experience 232

Customer Experience Customer Shipping Costs Customer Data 232

Kibo

MARCH 17, 2023

In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. This strategy typically requires a modern order management system that can manage complex inventory and omnichannel distribution models and has extensible fulfillment capabilities.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

Fabric

AUGUST 8, 2023

With the right combination of technology and strategy, enterprise retailers can address these challenges head-on, and deliver seamless and efficient order processing, fulfillment, and delivery experiences that align with the demands of today’s consumers. It starts the moment a customer places an order.

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Retail TouchPoints

JANUARY 25, 2024

If data is the new oil, then Walmart is sitting on a gusher. The result — a suite of data insights tools called Walmart Luminate — is now being used regularly by Walmart merchants and suppliers under the banner of the company’s Data Ventures division.

Merchant Services 304

Merchant Services Supplies Consumer Customer 304

Retail TouchPoints

MAY 18, 2023

Touchland’s rapid growth has inspired founder and CEO Andrea Lisbona to invest in a robust enterprise resource planning (ERP) system that supports scalable, data-driven expansion. Touchland analyzed data to understand consumer behaviors and found that shoppers were buying six or seven units at a time.

POS 241

POS Channel B2C Social Media 241

Fabric

JULY 13, 2023

As a result, providing customers with omnichannel retail experiences became a requirement for survival. Businesses continue to diversify their fulfillment strategies to meet changing customer expectations and market dynamics. What is Omnichannel Fulfillment? Let’s dive in!

Omnichannel 100

Omnichannel Fulfillment Payment Services Shipping Costs 100

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind. Store-Based Fulfillment Is Key, but the Right Tools Must Be in Place.

Fulfillment 276

Fulfillment Shipping Costs Supplies Shipping 276

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences.

Fulfillment 256

Fulfillment Vend Operations Technology 256

Fabric

FEBRUARY 22, 2024

With fabric OMS, any retail operator can configure order routing rules to reduce order errors, get closer to customers, and reduce shipping expenses. As businesses grow, so does the complexity of allocating resources to fulfill customer orders across multiple locations. What is OFL?

Fulfillment 100

Fulfillment Shipping Costs Order Fulfillment eCommerce 100

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Fast, efficient store fulfillment also made advances in Walgreens’ delivery services possible. “We Customers also can schedule deliveries for a specific time, which is particularly helpful with pharmacy items.

Payment Services 222

Payment Services Operations Omnichannel Fulfillment 222

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 222

Customer Experience Fulfillment Omnichannel Events 222

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

Food and Beverages 298

Food and Beverages Operations Consumer Omnichannel 298

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. Curbside pickup gained steam during the COVID-19 pandemic as a way to maintain an elevated customer experience while keeping customers and staff safe.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

OCTOBER 18, 2023

Signifyd data shows that there was a 35% increase in false claims that an item never arrived in 2022 in Europe, and a 68% increase in false claims about the condition of a product. For retailers with overseas customers, the returns process can be more complex, with potentially more loopholes for returns fraud.

Payment Services 230

Payment Services Shipping Costs Payments Shipping 230

Retail TouchPoints

JANUARY 5, 2024

Logistics operations have been the backbone of our global economy for centuries. That pace of advancement is only accelerating as retailers continue to find new ways to create the ultimate customer experience, leaving everyone asking, “What’s next?” That perception changed with the rise of the internet.

eCommerce 234

eCommerce Fulfillment Supplies Operations 234

Ecommerce Platforms

JULY 15, 2020

Are you selling on Amazon and thinking about whether or not you should have some of your products fulfilled by them? Maybe you're trying to look for a completely different ecommerce fulfillment company to store and deliver your products. Here's our summary of the top ecommerce fulfillment companies out there: ?? Fulfillment.com.

Order Fulfillment 241

Order Fulfillment Fulfillment Payment Services Shipping Costs 241

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. It’s what they do with this data, however, that can positively impact their logistics operations. 1: Demand forecasting.

Fulfillment 265

Fulfillment Shipping Costs Supplies Operations 265

Retail TouchPoints

JUNE 2, 2021

This surging demand has exposed fulfilment inefficiencies and sent retailers scrambling to power their delivery operations. The heaviest investment will take place in order fulfillment, such as last-mile delivery. In such cases, the addition of drivers and fleets may even exacerbate fulfillment issues.

Operations 151

Operations Fulfillment Order Fulfillment Technology 151

Retail TouchPoints

MARCH 25, 2024

Today’s retailers need to focus just as much on the logistics side of their business operations to streamline processes, maintain profitability and provide the best possible customer experience. Operational agility. In ecommerce logistics, operational agility is a game-changer for small businesses.

Small Business Retail 281

Small Business Retail eCommerce Shipping Costs Retail 281

Kibo

APRIL 5, 2021

Subsequently, millions of shoppers are now keenly aware of which brands provide flexible fulfillment options. Order management’s role in delivering the type of leading customer experience (CX) that today’s shoppers expect is clear. Flexible Omnichannel Fulfillment Options.

Customer Experience 117

Customer Experience Management Customer Payment Services 117

lateshipment

FEBRUARY 14, 2020

What is Delivery Experience Management? Organizationally Delivery Experience Management (DEM) sits at the very intersection of onsite customer experience, post-purchase customer experience, and last-mile order fulfillment. . Why Does Your Business Need Delivery Experience Management?

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

FEBRUARY 13, 2024

Following a 15 -store pilot project that kicked off in May 2023 , SpartanNash has deployed Tally, an autonomous inventory robot, in 60 more company-operated stores across the Midwest. The retailer operates 144 supermarkets, mostly under the Family Fare, Martin’s Super Markets and D&W Fresh Market banners.

Fulfillment 230

Fulfillment Operations Technology Information 230

Retail TouchPoints

DECEMBER 29, 2023

This level of flexibility pays off in a major way, with value-added services acting as a driver for customers to return to a brand of choice, with a reported 64% of customers likely to repurchase if brands offer a ‘free return’.

Apparel 225

Apparel eCommerce Fulfillment Order Fulfillment 225

Retail TouchPoints

MARCH 18, 2021

What has emerged as a genuine concern, however, are the incontrovertible shortcomings in customer experience. Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology.

Fulfillment 178

Fulfillment eCommerce Retail Subscription 178

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. AI enables retailers to better understand customers and predict their behavior, including returns. This intelligence helps stores deliver operational efficiencies.

Fulfillment 246

Fulfillment Technology Apparel Clothing 246

Retail TouchPoints

APRIL 6, 2023

The newest generation of artificial intelligence (AI) would seem to be tailor-made for the behind-the-scenes operational complexity of today’s retail organization — and in many ways it is. and the Future of Work , identified AI’s consumption and use of literally millions of disparate data points as a key element of its value.

Supplies 214

Supplies Payment Services Operations Retail 214

Retail TouchPoints

JANUARY 9, 2024

Pacsun will deploy the iD Cloud Store solution from Nedap as it seeks to improve inventory accuracy and gain RFID-powered operational insights to inform replenishment decisions. We pay attention to our customers’ desired preferences and listen to them every second of every day — including their expectations of a seamless shopping experience.

Omnichannel 209

Omnichannel Fulfillment Social Media Operations 209

Retail TouchPoints

JANUARY 13, 2023

With Nedap’s iD Cloud solution, we can leverage real-time, accurate data to enable our in-store educators to spend even more time engaging and connecting with our guests,” said Carl Barker, VP, Global Omni Programs at lululemon in a statement. Having a fully mobile cloud solution in our stores greatly contributes to this experience.

Fulfillment 248

Fulfillment Supplies Mobile Channel 248

Algopix

JULY 24, 2023

An OMS is a comprehensive software solution designed to streamline and optimize order processing, inventory control, and customer interactions, providing a seamless shopping experience for buyers and boosting operational efficiency for sellers. This seamless integration ensures a cohesive and efficient business operation.

Payment Services 78

Payment Services Merchant Services Operations Management 78

Algopix

JUNE 22, 2023

To meet the demands of an increasingly competitive market, businesses require efficient shipping management software that can streamline their operations. From order processing and inventory management to tracking shipments and generating reports, this software offers a comprehensive solution for businesses involved in shipping operations.

Shipping Costs 100

Shipping Costs Shipping Operations Management 100

365 Retail

DECEMBER 1, 2022

There is no denying that modern retail technology – and digitisation of the retail sector – is transforming everything about what shoppers want and how a retail organisation operates. Store associates are at the coalface of the bricks and mortar customer experience journey and play a key part in the digitisation of retail.

Customer Experience 85

Customer Experience Customer Retail Technology 85

Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom eCommerce integration to help the company modernize their website and upgrade the user experience. eCommerce Integration: Improving B2B Operations. Operating in this manner caused frustrations for the sales team. The Problem. The Solution.

B2B 221

B2B Operations BigCommerce eCommerce 221