Retail TouchPoints

DECEMBER 18, 2023

The use of AI in ecommerce has uncovered numerous lessons about how modern businesses should operate and engage with their customers. Data Quality is Critical Successfully selling products online requires that companies produce, consume and make sense of a massive amount of data. Multiply that by the 33.4

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Recommendation eCommerce Jewelry Document 241

iVend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

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Customer Experience Improvements Customer Retail 98

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

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Customer Experience Customer Supplies Technology 253

Retail TouchPoints

MARCH 15, 2024

Identifying the performance and optimization opportunities for all these elements requires digital shelf analytics (DSA) to cover a variety of data points. Many companies can track their own digital shelf data, allowing them to align products across platforms, perform A/B testing and improve inventory management.

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Telecommunications eCommerce Platforms Games eCommerce 221

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

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Shipping Costs Customer Experience Supplies Improvements 227

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. Our goal is to become leaders of life at home, serving more people in an omnichannel reality, whenever and however customers choose to meet us.”

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Fulfillment Operations Order Fulfillment Omnichannel 263

Retail TouchPoints

MAY 12, 2023

And in an age when blended workforces — especially in the technology and service industries — have proven a viable solution for delivering exceptional customer experiences, AI-driven technology solutions empower organizations to champion innovation and collaboration, increase visibility, stay agile and perform better.

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Customer Experience Customer Travel Technology 314

Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators.

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Operations Omnichannel Customer Experience Consumer 300

Retail TouchPoints

JUNE 9, 2023

Sustainability can be highly data-driven. Sustainability has become more important than ever in the retail industry, and within the supply chain, retailers now have access to technology that provides them with a 360-degree picture of their inventories and customer preferences.

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Supplies Operations Shipping Costs Customer 215

Retail TouchPoints

DECEMBER 19, 2023

detected a data breach on Dec. The filing revealed that “the threat actor disrupted the Company’s business operations by encrypting some IT systems, and stole data from the Company, including personal data. 15 filing with the Securities and Exchange Commission (SEC).

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Order Fulfillment Fulfillment Operations Consumer 222

Retail TouchPoints

OCTOBER 18, 2022

But all of this can be accomplished discreetly and to everyone’s benefit without any identification of shoppers, any biometrics and without storing any image data of either staff or customers. The collected data is translated into utilization, engagement and conversion rates for every element within a retail facility.

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Customer Experience Customer Apparel Technology 269

Retail TouchPoints

AUGUST 4, 2022

Operating around the clock at incredibly high volumes, bots are becoming more sophisticated and use the latest evasion techniques to mimic human behavior that avoids detection. In 2021, an analysis of web traffic data by Imperva Threat Research revealed that four out of every 10 shoppers on a retail site were not human.

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Customer Experience Customer Gifts Management 252

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. These operations may struggle to adapt to the unique needs of automated checkout systems and smart stores.

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Payment Services Operations Banking Technology 191

RIS News

SEPTEMBER 13, 2023

In this conversation with RIS News, Viscata’s operations director, Guillaume Benoit outlines how taking a data-driven approach has allowed the company to improve its handmade products and services, improve return rates, and get closer to the needs of

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Customer Experience Customer Improvements Operations 95

365 Retail

MAY 8, 2024

Frasers Group is embarking on a transformative journey to overhaul its digital landscape, focusing on enhancing operational efficiency and the ecommerce experience for customers. The advanced platform will streamline operations such as inventory allocation, stock management, and product tracking.

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Customer Experience Customer Arts Customer Data 62

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. Current customer Albertsons Cos. and all of those have a data and analytics element, which is what we’re helping them figure out.”

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Merchant Services Supplies Retail Customer Data 257

Retail TouchPoints

MAY 18, 2023

Touchland’s rapid growth has inspired founder and CEO Andrea Lisbona to invest in a robust enterprise resource planning (ERP) system that supports scalable, data-driven expansion. Touchland analyzed data to understand consumer behaviors and found that shoppers were buying six or seven units at a time.

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Retail TouchPoints

MAY 6, 2022

Data is a critical foundation in today’s retail strategies, enabling organizations to make smart analytics-based business decisions, from refining personalized marketing efforts to improving logistics operations. The rise of ecommerce and other technological advances have made the retail sector an increasingly data-rich environment.

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Retail Management Information Consumer 252

Retail TouchPoints

JANUARY 19, 2024

Even further, recent survey data from FIS’ Global Innovation Report found that 83% of U.S. To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech.

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Payment Services Merchant Services Retail Customer Experience 325

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

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Food and Beverages Operations Consumer Omnichannel 295

365 Retail

MAY 15, 2024

The comprehensive integration of IT solutions across retail operations, from seamless checkouts to sophisticated cybersecurity measures, plays a pivotal role in driving success. IT departments play a critical role in enhancing these systems, ensuring they meet the demands of both the business and its customers.

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Payment Services Operations POS Retail 52

Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Data-driven insights are the key. Leveraging Data for Stronger Lease Negotiations.

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Omnichannel Events Operations Technology 256

Forrester eCommerce

SEPTEMBER 30, 2021

Where should you focus your efforts in 2022 to deliver the best possible customer experience and better organizational performance? Start with these five areas.

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Operations Marketing Customer Experience Customer 370

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience.

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Retail Customer Experience Technology Operations 294

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. So how do retailers regain the power of their data?

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Retail Customer Data Customer Experience Social Media 285

Retail TouchPoints

MAY 6, 2024

Through IoT, these managers can seamlessly maintain safer, more service-friendly, energy- and cost-efficient environments by accessing data from the cloud and gaining remote, real-time visibility into their equipment across multiple locations. When retailers drive spending and usage down, they also improve their sustainability.

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Shipping Costs Retail Operations Technology 227

lateshipment

FEBRUARY 14, 2020

Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management? Organizationally Delivery Experience Management (DEM) sits at the very intersection of onsite customer experience, post-purchase customer experience, and last-mile order fulfillment. .

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Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

OCTOBER 18, 2023

Signifyd data shows that there was a 35% increase in false claims that an item never arrived in 2022 in Europe, and a 68% increase in false claims about the condition of a product. For retailers with overseas customers, the returns process can be more complex, with potentially more loopholes for returns fraud.

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Payment Services Shipping Costs Payments Shipping 224

Retail TouchPoints

SEPTEMBER 28, 2021

Some say that in the new era of retail, data is gold. For others, data is oil. Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development.

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Consumer Customer Experience eCommerce Technology 247

Retail TouchPoints

DECEMBER 24, 2021

The answer lies in balancing the dining experience with new realities of safety and satisfying customer expectations. When done correctly, innovations like QR code menus and data-driven loyalty efforts can turn customers who are eager for a “back-to-normal” night out into regular diners who embrace a new era of restaurant experiences.

Payment Services 245

Payment Services Customer Experience Outdoor Technology 245

Groove

OCTOBER 6, 2020

Before working with the Groove Commerce team, Perform Group, the parent company to Curtain Call, operated a highly customized Magento website that often struggled with speed and page load times. Does your eCommerce store need a custom integration to help streamline operations and drive conversions? Faster Page Load Times.

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BigCommerce Operations Magento B2B 370

Retail TouchPoints

JANUARY 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations.

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Retail TouchPoints

FEBRUARY 14, 2022

The answer lies in finding new sources of operating margin relief. Most retailers already tapped the traditional path of cutting costs and streamlining operations. While there are various assets retailers can monetize (including real estate and inventory), the most talked-about but under-tapped is data.

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Banking Retail Merchant Services POS 231

Retail TouchPoints

APRIL 20, 2022

Further expansion will be guided by utilizing customer data and feedback to address specific local needs to inform future openings. “Customers can expect thoughtful partnerships and events with local charities, businesses and artists in every city. “You and San Francisco in April, May and June. ”

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Operations Shipping Costs Omnichannel Customer Data 239

iVend

JUNE 15, 2022

Customers took to social media to vent their frustration about price differentials of up to 40%, and the confusion of some items being more expensive online than in-store, and vice versa. For a retailer that has enjoyed an enviably strong reputation with the shopping public, this retail customer experience was a big blow to its reputation.

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Customer Experience Customer Retail Channel 98

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Customers also can schedule deliveries for a specific time, which is particularly helpful with pharmacy items. Walgreens is continuing to seek ways to tighten operations and enhance the convenience of store pickup.

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Payment Services Operations Omnichannel Fulfillment 216

Fabric

MARCH 28, 2023

Furthermore, losing control of the customer experience can attract bad actor sellers and expose businesses to financial, legal, and operational risks. Their marketplace has attracted bad actor sellers and their carefully-planned expansion into the long tail has eroded the customer experience and negatively impacted the brand.

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Customer Experience Customer eCommerce eCommerce Platforms 130