lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. Regardless of who the shipping partner is, a leading carrier or a 3PL, some hard truths that you deal with are.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

lateshipment

MAY 14, 2022

In the modern e-commerce world, customers expect you to keep them engaged in the post-purchase phase as well. However, brands often leave this valuable phase to third-party shipping carriers. 8 and 10 percent of customer engagement and revenue growth opportunities are LOST during the post-purchase customer journey.

Improvements 130

Improvements eCommerce Shipping Events 130

lateshipment

MARCH 9, 2020

Customer engagement is a much-loved term and a cornerstone of most businesses. It’s a ll about communicating with customers when it matters and forging relationships that last. Every business aims to give its customers the best possible customer experience.

Customer 246

Customer Shipping Merchant Services Customer Experience 246

lateshipment

MARCH 13, 2020

With companies like Amazon, Walmart, and eBay rewriting the eCommerce playbook from a “delivery speed” and “customer experience” standpoint, your brand needs to exceed customer expectations to stand out among your competition. The Post-Purchase Experience Gap. What is On-Brand Post-Purchase Customer Experience?

Customer Loyalty 242

Customer Loyalty Customer Shipping Costs Shipping 242

lateshipment

AUGUST 16, 2021

Coming to the Holiday season, which accounts for 25% of the total sales per year — 2020 saw a slight increase in sales even when experts predicted it would drop, considering the pandemic’s impact on shoppers’ spend threshold. to $1.093 trillion , while the season’s eCommerce sales will rise 11.3% Christmas Weekend.

Shipping Costs 130

Shipping Costs Shipping Marketing Small Business Retail 130

lateshipment

FEBRUARY 26, 2022

Rather than just acquiring a customer, you need to make sure you repeat sales with them to run a profitable venture. Here’s where the customer experience (CX) you provide can come in handy to ensure retention and increase lifetime value. the delivery person being unable to hand over the package to the concerned customer.

Shipping Costs 130

Shipping Costs Shipping eCommerce Events 130

lateshipment

FEBRUARY 3, 2023

E-commerce businesses, who do a lot to make their customers hit buy, intentionally cut off almost all communication with their customers once the order is dispatched and handed over to the shipping carrier. Understand details of your shipping spending to make critical cost-saving decisions and informed shipping choices.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

lateshipment

FEBRUARY 12, 2024

Well, most work memes describe conditions at the workplace or a specific situation, like a customer coming in with a weird request. Let’s talk about memes that capture what your customers (and maybe even you!) experience in the post-purchase — shipping, delivery, and returns phases as well as decode the process they represent.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

JULY 17, 2020

Even if you get a lot of new visitors – it might not cut it to make enough sales. So instead of focusing on getting as many people as possible to come to your site, let’s look at luring visitors back in who you are more likely to seal the deal with. A Little about LateShipment.com. Try LateShipment.com now .

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

lateshipment

MARCH 5, 2021

The post-purchase stage begins when an order has been placed, all the way to when the order is delivered at your customer’s doorstep. This stage is crucial to boost customer loyalty by ensuring a hassle-free order delivery experience with your brand and reward you with more future sales.

Shipping Costs 130

Shipping Costs Shipping Information Customer 130

lateshipment

APRIL 9, 2024

But think about it, worst case scenario: what do you think happens when a customer abandons their cart ? There is a lost opportunity to convert a potential sale There is a lower return on investment (ROI) for marketing efforts The priority of resolving post-purchase pain points Now let’s do a little time jump.

eCommerce 130

eCommerce Merchant Services Shipping Costs Customer 130

lateshipment

JANUARY 17, 2022

The first step in proactively resolving delivery issues is to enable your support agents to easily spot shipments that may face issues and initiate contextual communication with your customers regarding the same. By understanding your customers’ needs, you can constantly make better shipping choices and improve brand credibility. .

Customer 130

Customer eCommerce eCommerce Platforms Shipping 130

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

lateshipment

JUNE 11, 2020

This increased Nike’s weekly sign-ups by 80% across all their activity apps and translated into a 30% growth in online sales. Like with almost every retail brand, Due to the pandemic, they had to shutter their brick & mortar stores, with sales only taking place through their website. The Living Room Challenge?.

Social Media 225

Social Media eCommerce Shipping Costs Fashion 225

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

lateshipment

SEPTEMBER 8, 2023

For the latter, it’s not just about festivities, gift-giving, and visiting places but the busiest time of year, when they have to work amidst the incoming rush if they’re looking to stay ahead of the competition and maximize sales. Shoppers expect the same level of experience from physical stores to e-commerce.

eCommerce 130

eCommerce Merchant Services Shipping Costs Shipping 130

lateshipment

SEPTEMBER 14, 2020

At LateShipment.com, we are excited to announce that we will be a part of the “ E-Commerce Bootcamp ” being organized by Freshworks on the 25th of September , 2020 and supported by industry behemoths such as Shopify, PayPal, SurveyMonkey, Unicommerce, and Parcel Hub. appeared first on Lateshipment.com Blog. What You Will Learn.

eCommerce 130

eCommerce PayPal Shopify Customer Loyalty 130

lateshipment

SEPTEMBER 8, 2022

Provide timely offers and discounts across different funnel stages to increase your chances of sales and repeat sales and reduce cart abandonment. Influencer partnerships and event marketing to spread the word about your product on a larger scale and increase your lead base. Enhance your sales game. Purchase: Conversion.

eCommerce 130

eCommerce Shipping Live Chat Events 130

lateshipment

MAY 28, 2020

You would most certainly not accept an excuse like “We outsource our shipping needs to FedEx, UPS, or DHL, so please check with the shipping carrier.” Now put your customer in the same situation. Neither do they help in improving customer satisfaction. CAC includes the cost of marketing and sales.

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

lateshipment

NOVEMBER 11, 2021

In this article, we’ll be putting our focus on BFCM, the biggest time of the year for e-commerce retail, where they look forward to maximizing their Holiday season sales. And thus, these businesses would be bearing the brunt of all, as they’d have to navigate through BFCM 2021 sales without compromising on CX.

eCommerce 130

eCommerce Customer Shipping Costs Social Media 130

lateshipment

DECEMBER 8, 2022

Increase in support tickets created – 40% of customer support inquiries are WISMO (Where Is My Order) or RETURN related. Decrease in brand credibility – 30% of consumers who have had a negative customer experience say they would share it on social media.

eCommerce 130

eCommerce Shipping Costs Social Media Customer 130

lateshipment

JUNE 24, 2021

However, many businesses unwittingly overlook the importance of the post-purchase phase as they often consider their job done once the package has been handed off to the shipping carrier. Some customers may get satisfied with the delivery experience, when it is in the control of the shipping carrier.

Customer 130

Customer Shipping Costs Social Media Shipping 130

lateshipment

MARCH 15, 2021

You would most certainly not accept excuses like “We outsource our shipping needs to FedEx, UPS, or DHL, so please check with the shipping carrier.” Since the onus is now on you provide a great post-purchase experience, you end up spending up to 20% more on shipping costs than you should.

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

lateshipment

NOVEMBER 20, 2020

However, offering quality post-purchase experiences can be a challenge because this phase is often outsourced to a third-party shipping carrier, who may not share your sense of urgency or commitment to great customer service. Your shipping carrier has no interest in YOUR customers’ post-purchase experience.

Shipping Costs 234

Shipping Costs Shipping Information Customer 234

lateshipment

MARCH 26, 2020

It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises. DEM is all about offering each of your customers a memorable last-mile shipping experience that not merely satisfies but also delights and makes them advocates of your brand.

Management 208

Management Shipping Costs Shipping Merchant Services 208

lateshipment

AUGUST 8, 2022

The holiday season is the time when businesses need fresh insights to draw their plans so that they could make the most sales. But, coming up with holiday plans has been an wildride — thanks to recent global events. E-commerce, particularly shipping and delivery has taken a toll since the 2020 holiday season.

eCommerce 130

eCommerce Shipping Costs Shipping Gifts 130

lateshipment

JUNE 30, 2022

Why focus on something that I have no control over and left to the care of the shipping carrier? The order peacefully making its way from the warehouse to the customer’s doorstep is only 50% of the total order experience. Turn the tide in your favor by delivering phenomenal post-purchase experiences. That’s not all.

Shipping Costs 130

Shipping Costs eCommerce Shipping eCommerce Platforms 130

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. The post-purchase journey is of high importance because it takes up 50% of the overall order experience. However, when you do not pay heed to your customers at this stage, you leave them at the mercy of your shipping carrier.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

JUNE 3, 2022

Last-mile carrier tracking can be the most expensive and time-consuming part of your ecommerce business’ shipping and delivery process. Adding fuel to the fire is your customers’ growing demands of wanting complete visibility into the last-mile process. Receive regular communication on order status updates and delivery events.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies.

Improvements 130

Improvements Customer Shipping Costs Shipping 130

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. In-store experiences are human-led, with greater control and empathy towards customer needs and grievances. A surge in the volume of WISMO calls.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

lateshipment

APRIL 23, 2020

It negatively affects sales, profits, and brand reputation, and can significantly harm your business if you don’t have active fraud prevention measures. There’s a famous saying about scaling that inspires eCommerce retailers and marketers: If you can make one dollar in sales, you can make a million. A Little about LateShipment.com.

Merchant Services 242

Merchant Services Payment Services eCommerce Payments 242

lateshipment

NOVEMBER 21, 2021

Despite whatever is going on around the world that is set to impact the global economy, shoppers are expected to spend more with brands this year, as there has been a forecast of close to a 27% increase in e-commerce sales over 2020. But what about customer experience after checkout? A surge in support tickets created.

eCommerce 130

eCommerce Shipping Costs Customer Experience Small Business Retail 130

lateshipment

APRIL 21, 2022

The US holiday e-commerce sales hit $206.88 If you remember, BFCM was a time when order volumes were high and shipping carriers were straining to meet delivery promises, increasing the magnitude of the problem multifold for the upcoming Holiday season. Ensuring quality customer support helps you handle all of these without a worry.

eCommerce 130

eCommerce Customer Shipping Costs Shipping 130

lateshipment

NOVEMBER 5, 2020

Though there were doubts initially on how the holiday season would turn out , it is now clear that this holiday season will be an extended pandemic period with 2x or even 3x shipping volume. Increased shipping volume doesn’t just mean more sales but more issues you could face due to multiple factors. Damaged Packages.

Shipping Costs 162

Shipping Costs Shipping Social Media Customer 162

lateshipment

APRIL 21, 2022

The US holiday e-commerce sales hit $206.88 If you remember, BFCM was a time when order volumes were high and shipping carriers were straining to meet delivery promises, increasing the magnitude of the problem multifold for the upcoming Holiday season. Ensuring quality customer support helps you handle all of these without a worry.

eCommerce 130

eCommerce Customer Shipping Costs Shipping 130