Forrester eCommerce

DECEMBER 21, 2020

Back in March, Nick Barber and I teamed up to help B2B marketers assess whether virtual events were a viable alternative to physical, as COVID-19 forced event managers to cancel in–person events wholesale.

Events 427

Events B2B Marketing Management 427

Retail TouchPoints

MAY 30, 2023

The Rise of the Retail Sales Event Annual holiday events are still important, but the industry has recognized that bespoke, manufactured sales events can be more appealing to shoppers. Amazon Prime Day takes the majority of “event-driven” sales — and it’s still growing. Prime Day has gone from a one-day sale to two days.

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Events Retail Consumer Presentation 278

Retail TouchPoints

AUGUST 8, 2023

The company plans to host the Prime Big Deal Days shopping event this October to consumers across 19 countries. The company is likely betting that the positive response to the summer Prime Day will carry through to the fall event — and that it will be even bigger given its proximity to the holiday season. In addition to the U.S.

Events 244

Events Fashion Consumer Other 244

Groove

DECEMBER 7, 2023

Etail West 2024 is the go-to event for staying on top of the constantly changing eCommerce world. Etail West 2024 promises an unforgettable experience that will leave you empowered and prepared to grow your online retail business in the years to come. Here are some tailored tips to ensure a successful experience for both groups.

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Events Social Media Workshop Download 195

Retail TouchPoints

APRIL 11, 2024

Sports fans deserve a place to gather, celebrate their passions and foster new ones, and Fanatics Fest NYC aims to do just that,” said Lance Fensterman, CEO of Fanatics Events in a statement. Digital sports platform Fanatics is moving into the physical world in a big way with its first Fanatics Fest NYC , to be held at the Javits Center Aug.

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Events Apparel Other Retail 147

Retail TouchPoints

NOVEMBER 3, 2022

The revamped stores will feature a new layout designed to support one-on-one customer experiences. At the new locations customers can walk in or make an appointment, and use the services of an expertly trained stylist and in-house alterations artisan. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.

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Customer Experience Customer Accessories Events 273

Retail TouchPoints

AUGUST 4, 2022

A Roadmap to a Bad Bot-Free Holiday Shopping Experience. By taking a few proactive steps, brands can deliver a world-class customer experience while managing the impact of malicious automated traffic. Luckily, retailers aren’t defenseless from the threat of bad bots. The ideal strategy can be broken down into four steps: 1.

Customer Experience 278

Customer Experience Customer Gifts Management 278

lateshipment

OCTOBER 27, 2023

LateShipment.com is a post-purchase automation platform specializing in providing solutions for e-commerce businesses like Princess Polly, SlumberPod, 1st Phorm, and many more to enhance their post-purchase customer experience.

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Events Merchant Services Customer eCommerce 130

Retail TouchPoints

SEPTEMBER 9, 2022

Amazon has launched Small Business Month (SBM) featuring a series of events, activities and promotions to help solopreneurs and small business owners enhance their buying capabilities and scale their businesses. Amazon Business is invested in the success of small business customers. Applications are due by Sept.

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Events Customer Experience Customer Consumer 278

lateshipment

MAY 6, 2023

What measures do you consciously take to improve your customer’s purchase journey once they’ve hit the buy button? Before we get to the context of things, remember that the post-purchase phase takes up 50% of the overall customer experience. Yotpo helps eCommerce businesses trigger review requests through email and SMS.

Customer Experience 130

Customer Experience Shipping Costs Customer eCommerce 130

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 260

Customer Experience Fulfillment Omnichannel Events 260

Forrester eCommerce

OCTOBER 18, 2023

With generative AI expanding the ways that companies can create better customer experiences, Adobe last week reinforced its leadership position in genAI for business at its annual event for its core “creator” customer base, Adobe MAX.

Customer Experience 430

Customer Experience Events Customer 430

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.

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Customer Experience Customer Shipping Costs Gifts 279

Forrester eCommerce

SEPTEMBER 8, 2021

In many ways, virtual events are more convenient than in-person events, but they demand a different approach as a delegate.

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Events Customer Experience Customer 292

365 Retail

JANUARY 29, 2024

Scheduled for April 16th-17th, 2024 at London’s Business Design Centre, the Visual Merchandising and Display Show is not just an event; it’s a pivotal gathering for any industry aiming to enhance its physical spaces. This makes the show an invaluable experience for all attendees, irrespective of their industry.

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Events Leisure Seminar Customer Experience 113

Retail TouchPoints

SEPTEMBER 2, 2022

Retail TouchPoints will be attending and moderating a session during the event, so be on the lookout for more detailed coverage! Candid conversations will be augmented by insights from The Z Suite , an exclusive network of Gen Z thought leaders and emerging professionals selected from universities and colleges across the U.S.

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Events Magazine Consumer Fashion 262

Retail TouchPoints

NOVEMBER 18, 2020

Retailers, platforms and solution providers discussed how they’ve been rising to the occasion during the Redefining the Connected Retail & Consumer Experience virtual event, hosted by the IoT Consortium and GS1 US. The biggest takeaway from the panel was the importance of flexibility when embracing new technology.

Customer Experience 273

Customer Experience Customer Technology eCommerce 273

Retail TouchPoints

FEBRUARY 8, 2023

Following a pandemic-induced pause in its brick-and-mortar retailing, women’s workwear retailer Argent has opened a store in NYC’s SoHo neighborhood that brings community and commerce together with a combination of appointments, networking events and free-flow spaces for consumers to work and gather.

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Events Fashion Consumer Retail 244

Omnisend

DECEMBER 12, 2023

Building personal connections through one-on-one interactions is still an unparalleled opportunity to create memorable customer experiences. It’s event marketing. Event marketing can help you build solid customer relationships and brand awareness through genuine, laid-back conversations. What is event marketing?

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Events Seminar Marketing Workshop 88

Forrester eCommerce

AUGUST 19, 2019

Both are important to consider when assessing the value that physical events deliver. ” This question, first attributed to philosopher George Berkeley in 1710, raises questions about observation and perception.* While you can attribute some ROI […].

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Events B2B Marketing Customer Experience 390

lateshipment

SEPTEMBER 4, 2020

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

Forrester eCommerce

SEPTEMBER 8, 2021

In many ways, virtual events are more convenient than in-person events, but they demand a different approach as a delegate.

Events 195

Events Customer Experience Customer 195

Retail TouchPoints

MARCH 21, 2024

Yet, increasingly, there are other peak periods, such as turn-of-the-season shopping, Mother’s Day and back-to-school sales, not to mention unforeseen trends or events that could make demand far less predictable. That’s why retailers must find ways to optimize their cloud resource planning strategies ahead of a time of demand.

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eCommerce eCommerce Platforms Events Customer Experience 257

lateshipment

FEBRUARY 14, 2020

Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management? Organizationally Delivery Experience Management (DEM) sits at the very intersection of onsite customer experience, post-purchase customer experience, and last-mile order fulfillment. . It’s that simple!

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Customer Experience Management Shipping Costs Customer 260

ESW

APRIL 26, 2023

As soon as a shopper has placed their order, the post-purchase customer experience begins. For many brands with DTC ecommerce channels, new customers can be hard-won, and the post-purchase process is crucial to nurturing the next purchase. An easy return experience builds confidence, loyalty and trust in a brand.

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Customer Experience Merchant Services Payment Services Customer 78

RTP blog

DECEMBER 16, 2019

Connect With Packaging Enhancing offline retail store experiences elevates product desire and connects the brand story with customers. It includes engaging customers through influencer campaigns, building a community or members-only networking events.

Customer Experience 195

Customer Experience Customer eCommerce Retail 195

lateshipment

FEBRUARY 26, 2020

On the contrary, providing a stellar post-purchase experience to your customer is your chance to increase C ustomer Satisfaction (CSAT) scores and rise above your competition particularly when companies like Amazon, Walmart, and eBay are rewriting the eCommerce playbook from a customer experience standpoint. .

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Customer Experience Shipping Costs Customer Shipping 233

365 Retail

OCTOBER 30, 2023

Yet, businesses that align with customer needs, champion ethical practices, and foster community connections are well-positioned to not just survive but thrive in these challenging times.

Small Business Retail 111

Small Business Retail Shipping Costs Customer Experience Customer 111

Retail TouchPoints

OCTOBER 6, 2021

In the brick-and-mortar space, fixturing offers a unique chance to work more closely with brands and elevate the retail experience for consumers. To capitalize on this opportunity, an increasing number of brands are creating their own fixture experiences to put into physical retail spaces like yours.

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Events Retail Technology Consumer 264

365 Retail

JUNE 8, 2023

Our Content Supply Chain solution support brands in delivering powerful experiences that translate to business value.” The post Adobe and Stellantis Expand Relationship to Reimagine Automotive Customer Experiences appeared first on 365 RETAIL | The Latest Retail News.

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Automotive Customer Experience eCommerce Customer 118

Forrester eCommerce

FEBRUARY 18, 2016

Six months after our highly successful Summit for Marketing Leaders in Australia, I'm excited to announce that Forrester's CX Marketing Sydney 2016 event is less than 7 weeks away. Key topics they'll cover include: Driving business results, competitive advantage, and growth by delivering the right customer experience.

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Customer Experience Marketing Customer B2C 186

365 Retail

MAY 23, 2022

The upgraded store comes as the retailer steps up investment in both its physical and digital stores, with a renewed focus on the integrated customer experience, as well as sustainability. Their emphasis on sustainability and improved customer experience is key here.

Customer Experience 124

Customer Experience Customer Leisure Arts 124

365 Retail

JUNE 10, 2022

ZigZag Global has won the DELIVER 2022 Customer Experience Award, beating out a number of respected brands from across retail and logistics. ZigZag received the award for “providing it’s own end customers a remarkably superior experience”.

Customer Experience 64

Customer Experience eCommerce Customer Gifts 64

365 Retail

MARCH 13, 2023

Customers are required to opt-in before any messages are sent, and the API technology used by Bestway is more powerful than the consumer or business versions of WhatsApp. Bestway Wholesale introduced the app service with a soft launch during their annual Thank You event, which took place at all 57 of its depots at the beginning of the year.

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Customer Experience Customer Games Technology 72

365 Retail

DECEMBER 15, 2023

Businesses are currently making plans to do better for their customers next year – with Forrester predicting that CX ratings will start to improve in 2024 for the first time in several years. Customer Experience expert and Goodays’ Strategist Raakesh Parmar shares his top three predictions. Raakesh Parmar, Strategist, Goodays 1.

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Customer Experience Customer Operations Events 52

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana. There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana. There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139