Retail TouchPoints

JULY 5, 2022

A lot of the pain points that we’re seeing are in the inventory side, but against that backdrop we’re going to see a steely-eyed focus on improving profitability in stores and digital channels.”. Beyond that, 27% said ecommerce is hurting overall profitability, and 25% said their ecommerce operation was not profitable at all.

Shipping Costs 303

Shipping Costs eCommerce Retail Merchant Services 303

Ecommerce Platforms

SEPTEMBER 20, 2022

As one of the most popular shipping apps for ecommerce order fulfillment, ShipStation often gets recommended for managing shipments, finding great deals from carriers, and sending tracking codes. But ShipStation isn’t for everyone, whether it’s due to the ShipStation pricing, interface, or geographical support. ShipStation Pricing.

Shipping Costs 211

Shipping Costs Shipping Fulfillment Merchant Services 211

Retail TouchPoints

DECEMBER 18, 2020

To fulfill purchase orders and support customer retention in this uncertain landscape, companies have reevaluated their supply chain processes and adjusted their logistics frameworks. Improve Supply Chains, Boost Customer Satisfaction. Overpay for unnecessary manufacturing tools and costs will climb.

Supplies 246

Supplies Shipping Costs Operations Customer 246

RetailMinded

APRIL 26, 2024

One of the most significant issues of all is figuring out how you’re going to manage the complexities of shipping, both domestically and internationally. That means you need to figure out how you’re going to deliver a shipping experience that’s transparent, reliable, and cost-effective.

Shipping Costs 52

Shipping Costs Shipping eCommerce eCommerce Software 52

Retail TouchPoints

AUGUST 7, 2023

A few days before reporting Q2 earnings, Wish also announced plans to cut approximately 34% of its workforce, or about 255 employees, in order to “refocus the company’s operations.” The trade-off is long shipping times, another thing Wish is working hard to improve. Reducing shopping and shipping friction.

Shipping Costs 227

Shipping Costs Merchant Services Payment Services Shipping 227

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. With Amazon rewriting the eCommerce playbook and retailers having followed suit to stay competitive, the focus has now shifted to the quality of delivery experiences. The Post-Purchase Experience Gap.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

FEBRUARY 23, 2024

This transition creates opportunities for freight and logistics companies to enhance their operations and explore new avenues for growth. These investments improved communication and provided data-driven insights to streamline operations and help companies deliver rapid, cost-effective services. In the U.S.,

Shipping Costs 207

Shipping Costs Supplies Operations Presentation 207

lateshipment

SEPTEMBER 4, 2020

Given this reality of modern eCommerce, let’s go over a few ways to improve your website experience in order to satisfy potential customers. Below, however, are some more subtle points that will help you piece together a better on-site customer experience. Consider Your Customers' Needs. Avoid Clutter.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. As we know, in this day and age, most retail sales are influenced by the digital experience or executed online. The real complexity comes when we are looking at thousands of SKUs.

Shipping Costs 226

Shipping Costs Omnichannel Merchant Services Fulfillment 226

Retail TouchPoints

JUNE 9, 2023

The brands we work with are pursuing a multitude of sustainability initiatives, from improvements in their supply chain to innovative ways to extend the usable life of their products through curated resale channels. Data, used innovatively, helps luxury retailers improve sustainability and enhances their overall brand experience.

Supplies 241

Supplies Operations Shipping Costs Customer 241

lateshipment

DECEMBER 4, 2021

The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage. An Analysis of Shipping Performance by FedEx and UPS in 2021 Right Before the Holiday Season. Let’s take a deep dive into it. States, cities, and regions.

Shipping Costs 130

Shipping Costs Shipping eCommerce eCommerce Platforms 130

Retail TouchPoints

JULY 27, 2022

Delivery expenses and costs for in-store picking and other operations can be very high if not optimized correctly for scale and profitability. Provide smooth and efficient customer experiences. Grocers will need technology solutions to offer these experiences.

Payment Services 255

Payment Services Shipping Costs Omnichannel Fulfillment 255

Retail TouchPoints

APRIL 26, 2023

This mismatch of the item’s size and the box it comes in might seem like a minor problem, but it makes the already expensive last mile even more costly, with higher corrugate cardboard costs and wasted space in delivery trucks (not to mention being a sustainability nightmare).

Shipping Costs 221

Shipping Costs Shipping eCommerce Improvements 221

Retail TouchPoints

OCTOBER 19, 2022

Key takeaways include: Lean on mobile tools, but don’t forget associates: In-store technology is both expensive and necessary, but tapping into the technology shoppers carry in their pockets can defray some of the cost. Experiences Are Great — if They Fit Your Needs. That said, cost must also be top of mind.

Shipping Costs 273

Shipping Costs Omnichannel Webinar Operations 273

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. As an operating partner at one of Wish’s longest-running investors, GGV Capital , Yan has long had an insider’s view of the business.

Shipping Costs 333

Shipping Costs Consumer Supplies Shipping 333

Retail TouchPoints

JANUARY 3, 2024

The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction. Retailers must recognize that an efficient returns process is not just a cost-saving measure but also a growth strategy.

Retail 274

Retail Shipping Costs Improvements Customer Experience 274

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences.

Shipping Costs 240

Shipping Costs eCommerce Customer Experience Recommendation 240

Retail TouchPoints

APRIL 3, 2024

Consider offering a printable, pre-paid return shipping label or even a QR code that customers can use at drop-off locations without needing to print anything. Making adjustments based on this feedback not only reduces future returns but also improves customer satisfaction and trust in your brand.

Shipping Costs 204

Shipping Costs Shipping Labels Shipping Consumer 204

Retail TouchPoints

DECEMBER 4, 2023

Bringing the Bottom-Up Perspective into Focus CollaboMation strives to connect human workers with shop floor technology, creating a smooth interface that harnesses shop floor analytics and bridges any existing gaps that may disrupt operations. It typically includes order placement, inventory picking, sorting, packing and shipping.

Retail 251

Retail Shipping Costs Travel Operations 251

Retail TouchPoints

MARCH 22, 2023

This, as well as cost-cutting initiatives that included headcount reductions over the course of 2022, contributed to the retailer’s profitability. Rather than stand still, we pivoted last year to cut costs, optimize inventory and focus on enhancing the customer experience,” said Matt Furlong, CEO of Gamestop on a call with investors. “We

Shipping Costs 256

Shipping Costs Games Operations Shipping 256

Ecommerce Platforms

AUGUST 4, 2020

Love it or hate it, shipping is an essential element to any ecommerce operation, and when done well, it's another opportunity to wow your customers. In the era of Amazon Prime, consumers now expect reliable and exceedingly fast shipping times. This is why engaging a reliable fulfillment solution is imperative.

Shipping Costs 151

Shipping Costs Shipping Merchant Services eCommerce 151

Retail TouchPoints

SEPTEMBER 23, 2022

Keeping your warehouse operations in-house or outsourcing them to a third-party logistics (3PL) company? In internal fulfillment, the business handles the complete process of storing, packing and shipping. Many successful online retailers are choosing to outsource their operations to 3PL provider.

Shipping Costs 318

Shipping Costs Order Fulfillment Fulfillment Shipping 318

Ecommerce Platforms

MAY 15, 2023

In today’s Shippo review, we’re taking a behind-the-scenes look at a popular shipping and fulfillment service for today’s growing ecommerce market. Created to give every merchant access to the tools and technologies they need to deliver amazing service, Shippo serves more than 100,000 customers worldwide. What is Shippo?

Merchant Services 104

Merchant Services Shipping Costs Shipping Live Chat 104

Kibo

MARCH 17, 2023

Today’s customer requires greater agility than ever before — they want faster, cheaper, and more accurate delivery options. 90% of consumers view 2-3 day shipping as a baseline expectation. At the same time, costs continue to increase. Expectations for delivery times continue to shrink. According to McKinsey & Co.,

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

lateshipment

JULY 14, 2021

As a business owner, it’s vital to understand your customers. This article looks at different ways on how you can improve customer satisfaction for your eCommerce business. A website plays a key role in influencing customers’ purchasing decisions. Move Your Operations to the Cloud. Here are some of them.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits.

Shipping Costs 333

Shipping Costs eCommerce Merchant Services Retail 333

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. Retailers have a vast amount of data about customer shopping behavior and purchase history. That helps dramatically increase productivity while driving improved sales.

Merchant Services 277

Merchant Services Shipping Costs Retail Social Media 277

Fabric

FEBRUARY 22, 2024

With fabric OMS, any retail operator can configure order routing rules to reduce order errors, get closer to customers, and reduce shipping expenses. As businesses grow, so does the complexity of allocating resources to fulfill customer orders across multiple locations.

Fulfillment 100

Fulfillment Shipping Costs Order Fulfillment eCommerce 100

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 270

Omnichannel Shipping Costs Operations Fulfillment 270

Pivotree Blog

JANUARY 5, 2024

Returns are expensive. The lost sale is just the beginning of a series of costs that mount up: labor and restocking, extra shipping and delivery costs, plus the environmental cost of transportation and replacing the inventory. And addressing these issues proactively can lead to improvements in your business.

Improvements 52

Improvements Management Shipping Costs Supplies 52

lateshipment

FEBRUARY 26, 2020

You pick it, pack it, and ship it via an expedited service from your shipping partner. As fate would have it, your shipping carrier fails to inform you of it and John, couldn’t make it to his high-school reunion looking dapper in his swanky , new tux. So much for paying your shipping carrier all those dollars.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supplies 304

Supplies Shipping Costs Customer Loyalty Technology 304

Groove

DECEMBER 18, 2023

The complexity of their product range meant that each customer's choice – from size to style – could significantly alter the product's price. Additionally, they required a method to generate custom SKUs for each unique product configuration, ensuring that these custom creations could be easily reordered in the future.

Toys 195

Toys Shipping Costs eCommerce BigCommerce 195

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

Shipping Costs 266

Shipping Costs Payment Services Merchant Services Payments 266

Wiser

OCTOBER 30, 2023

Understanding the dynamics of pricing in the eCommerce landscape is critical for any online merchant. Among various strategies to boost sales, securing the Buy Box plays an instrumental role in providing shoppers with a seamless online shopping experience.

Shipping Costs 147

Shipping Costs Merchant Services eCommerce Platforms Fulfillment 147

Algopix

MARCH 23, 2024

One tool that can significantly streamline your operations and enhance your selling experience on Amazon is a UPC scanner. Streamlined Fulfillment: When fulfilling orders, UPC scanners enable sellers to quickly locate and package the correct items, reducing packing errors and shipping delays.

Shipping Costs 127

Shipping Costs eCommerce Subscription Fulfillment 127

Retail TouchPoints

NOVEMBER 1, 2022

Location-Powered Experiences Drive Results. Location infrastructure gives retail product and operations teams the ability to tackle logistical challenges and labor shortages while offering customers an improved experience in-store and during order fulfillment. Offer rapid turnaround for on-premise orders.

Payment Services 261

Payment Services Retail Shipping Costs Mobile 261