GetElastic

SEPTEMBER 15, 2021

Such programs help businesses to meet the increasing expectations of B2B buyers for strong customer service, while also offering benefits such as: Increased brand awareness. Simultaneously supporting customer acquisition and retention. Greater customer referrals. Improved brand reputation. Boosted upsell and cross-sell.

B2B 146

B2B eCommerce Customer SEO 146

365 Retail

DECEMBER 20, 2023

With rapidly increasing use and adoption of artificial intelligence (AI) in their day-to-day lives, UK shoppers are increasingly expecting retailers to leverage AI to improve their buying journeys, the latest research from Intellias , the leading global retail technology partner, reveals.

Consumer 64

Consumer Customer Experience Download Omnichannel 64

GetElastic

SEPTEMBER 26, 2019

He now serves as an expert and consultant for mid-market and global B2B firms in the areas of ecommerce strategy, digital transformation, digital marketing and technology evaluation. She oversaw and led the strategy for Intuit.com, including a complete overhaul from the infrastructure all the way through to the customer experience.

B2B 163

B2B eCommerce Multi-channel White Paper 163

365 Retail

MAY 29, 2024

Rory O’Connor, founder & CEO of Scurri, commented: “Enabling the all-important delivery and post-purchase experience means unifying not just the customer experience across all channels, but the functionality, systems and processes to deliver seamless shopping journeys as well.

Management 52

Management Customer Retention Retail Omnichannel 52

Steve Dennis

JUNE 9, 2019

Second, it was often served up as the panacea for what ailed every struggling retailer–and therefore the center piece of many a conference keynote, white paper and technology provider sales pitch. The customer is the channel.

Omnichannel 113

Omnichannel Retail White Paper eCommerce 113

365 Retail

MARCH 19, 2024

In turn, low customer expectations can lead to a reduced sense of loyalty, meaning that many merchants risk losing customers to a more reliable supplier. Respondents identified three top areas for improvement in B2B e-commerce checkouts.

eCommerce 52

eCommerce Payments B2B Merchant Services 52

365 Retail

MAY 5, 2023

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking solutions built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%).

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

OrderDynamics

JANUARY 24, 2019

We’ve seen omnichannel, unified commerce, customer experience, AI, AR innovations emerge and become real. This will drive customers to your brand and attract the best talent. Another encouraging sign in 2018, has been companies focusing their strategies around the customer experience.

White Paper 52

White Paper Vend Customer Experience Events 52

ChannelAdvisor

MAY 30, 2019

Google’s New (and Improved) Shopping Actions. Improve the consumer experience. These resources can help you understand how to start using data to improve your consumer’s experience and, ultimately, build your brand. White Paper] From Data to Personalization: Mapping the Empowered Consumer Experience.

eCommerce 45

eCommerce Webinar White Paper Automotive 45

ChannelAdvisor

MARCH 2, 2017

This can result in a complex “applications hairball” that’s rife with manual tasks and bottlenecks, increases the risks of errors and can hurt the customer experience and limit growth. A major deterrent to investing in new technology is the time required to see a return on investment. for a quick overview of our solution.

White Paper 56

White Paper Demo Information Technology 56

ChannelAdvisor

MARCH 22, 2017

This can result in a complex “applications hairball” that’s rife with manual tasks and bottlenecks, increases the risks of errors and can hurt the customer experience and limit growth. A major deterrent to investing in new technology is the time required to see a return on investment. for a quick overview of our solution.

White Paper 40

White Paper Demo Information Technology 40

Dynamic Action

SEPTEMBER 11, 2017

DynamicAction’s Co-founder and Chief Data Scientist recently penned How Amazon Does Data—And What you Can Learn From It — a retail strategy white paper containing 8 tactical lessons from Amazon’s playbook. Lesson #1: Form a complete view of the customer experience. Amazon’s operating model is centered on the customer.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

365 Retail

MAY 2, 2023

appeared first on 365 RETAIL | Retail Technology News.

eCommerce 59

eCommerce Small Business Retail Books Fulfillment 59

Kibo

MAY 15, 2020

As part of a brand’s personalization strategy, it can lead to more revenue and better customer relationships. This application of personalization technology can increase customer engagement, drive revenue, and increase average order value (AOV). Challenge 2: Lack of Technology. The Importance of Personalized Marketing.

Marketing 62

Marketing Recommendation Information Customer Experience 62