RTP blog

APRIL 26, 2019

Clear information on products, delivery and returns all helps, but customers also need a way to get in touch. Live chat support is convenient for customers and easy to implement, and your email addresses should be easy to find, but some customers. just prefer to talk instead. Use A/B testing.

Live Chat 150

Live Chat Payment Services Mobile Improvements 150

Ecommerce Platforms

MAY 15, 2023

At the heart of the company’s solution is its web app, an all-in-one tool companies can use to manage shipments and drive amazing customer experiences. Live chat: You can connect with customer service through the live chat service. Plus, you get email and live chat support.

Merchant Services 104

Merchant Services Shipping Costs Shipping Live Chat 104

Inflow Insights

OCTOBER 14, 2021

It pushes other ads and search results even further down the page and away from customers’ eyes. Publish unique case studies. Integrate live chat. Prepare for low stock and custom orders. Publish unique case studies for customer segments. Integrate a live chat function.

B2B 107

B2B eCommerce Marketing eCommerce Marketing 107

Smile.io

OCTOBER 27, 2021

Customer Acquisition Is Important for Growth While it’s obviously important to spend time and money acquiring new customers—especially when you first launch your business—fighting for new leads can get expensive pretty quickly. With happy and loyal customers, you enjoy: A steadier stream of sales.

Customer Loyalty 70

Customer Loyalty Customer Social Media Live Chat 70

Smile.io

JANUARY 4, 2024

  Ecommerce businesses using onsite marketing integrate engagement tools like popups, onsite notifications, chatbots, landing pages, live chat, and signup forms, into one strategy. This cohesive approach aims to deliver personalized shopping experiences, driving engagement and conversions. Kate Parish from Onilab 2.

X-cart 67

X-cart eCommerce Marketing Live Chat 67

GetElastic

SEPTEMBER 2, 2021

With a prediction like that, it is not surprising that account managers felt a threat to their jobs and had a skeptical outlook on how eCommerce experiences would benefit their customers. I will explore some of these areas and provide some recommendations for how to get the account team, marketing team and eCommerce team aligned.

B2B 141

B2B Management eCommerce B2C 141

Omnisend

MARCH 29, 2021

Try Omnisend free for 14 days and use marketing automation to create a better customer experience! If the past few years have taught us anything, the omnichannel customer is here to stay. What’s more, according to another study by Adobe, 49% said they had greater brand loyalty when they interacted with personalized content.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

ESW

MAY 20, 2019

That’s why AJ Agrawal , Founder of Verma Media, says designing an exceptional customer service policy is one of the most important things a growing eCommerce brand can do. If customers feel they cannot easily communicate with the brand or express their frustrations, they will turn to social media — and possibly to other brands.

eCommerce 112

eCommerce Customer Customer Loyalty Live Chat 112

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Korona

NOVEMBER 10, 2022

By considering your customers’ needs, you build their trust and make the experience as pleasant as possible. Personalize your customer experience. Customers expect companies to understand their unique tastes and preferences and to engage them as individuals rather than as customer types or segments.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Smile.io

MARCH 20, 2024

The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases. A recent study revealed that 90% of companies offer some sort of loyalty program.   Smile.io

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

SellBrite

SEPTEMBER 6, 2019

The typical academic methodology used is the “ brand recall survey ,” in which a group of consumers are asked to name as many brands as they can in a given product category (say, live chat software ). Social Media Mentions. Just don’t call social media impressions “brand awareness.”. Image Source.

eCommerce 117

eCommerce Social Media Channel Payment Services 117

BigCommerce

SEPTEMBER 28, 2017

Or risk losing customers to competitors forever. Add to that anxiety the massive volume of customer requests ecommerce businesses get in comparison to other industries. It is the lifetime loyalty of that customer –– and loyalty often determines who wins in various ecommerce verticals. Are you texting with your customer yet?

Channel 402

Channel Live Chat Multi-channel Customer 402

Whisbi

JULY 10, 2019

This can be done by using tools that integrate options like, WhatsApp, SMS, phone calls, and social media into one platform. Most companies would agree that their customers want more from their service, product and more from the buying experience. Customer interaction means opportunity.

Marketing 68

Marketing Travel Social Media Books 68

Ecommerce Platforms

FEBRUARY 16, 2023

For instance, using Shopify, you can: Manage and process payments safely Process orders and setup shipping Build a customizable and responsive website Manage customer data, order history, and communication Use Shopify apps to bolster marketing, upselling, and social media selling, and extend Shopify's base functionality.

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

Ecommerce Platforms

OCTOBER 7, 2021

Instead, realize that dropshipping is worth it, it's thriving, as long as you're willing to put in some hard work, spend time partnering with wonderful suppliers, and offer fast shipping, hassle-free returns, and a quality customer experience. The Pros and Cons of Dropshipping. The Cons of Dropshipping.

Shipping Costs 104

Shipping Costs Payment Services Merchant Services Shipping 104

Store Growers

SEPTEMBER 21, 2017

Customer experience. Here is a list of what I went through: Then one of the people in the live chat made a suggestion: monkeys in space. Some people during the live chat asked why I picked them over similar services. Customer experience. Product creation. Picking a Shopify theme. Navigation.

Shipping Costs 142

Shipping Costs Merchant Services Payment Services Shopify 142

Ecommerce Platforms

JANUARY 2, 2023

The best AI chatbots are a fantastic way to enhance your customer support strategy, by giving your customers a means of self-service. Studies show over 60% of consumers prefer an automated self-service solution to interacting with a human agent these days. Pros: Live chat and chatbot functionality in one place.

Customer 104

Customer Multi-channel Live Chat Social Media 104

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Everyone has a circle of competence created through study and experience. Better understanding of customers (52%). Shopper analysis.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Omnisend

MARCH 16, 2023

If you’re wondering why you need to put in the extra work to gather customer data when you can send common promotional emails, let’s look over the benefits of dynamic emails to put things into perspective: 1. But this is not restricted to how quickly you respond to their queries on live chat or social media.

Definition 78

Definition Social Media Payment Services Recommendation 78

Ecommerce Platforms

JUNE 16, 2023

We sprinkled in apps from all categories, ranging from marketing to sales, social media to shipping, and customer service to reporting. It's explicitly designed to help you maximize each order customers make from your store. What are the Best Shopify Apps in 2023?

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

Kibo

FEBRUARY 3, 2023

70% of customers expect a company’s website to have a self-service portal, and 40% of consumers prefer self-service over human contact. When comparing self-service channels, a study found that consumers prefer a company’s website over social media, SMS, and live chat.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Omnisend

MAY 12, 2021

With the help of an ecommerce interface that helps you be faster on the back-end while ensuring a fantastic customer experience, known as headless commerce. By differentiating themselves from their competition, business owners can focus on revolutionizing customer experience and increasing brand awareness.

Payment Services 137

Payment Services Merchant Services Magento eCommerce Platforms 137

Smile.io

FEBRUARY 24, 2023

The next step is customer engagement. This is the process of providing your customers with something valuable to get them to make a transaction with you–whether this is a social media interaction or a purchase. One specific example of a strategy is keeping customers happy so they spend more.

Customer Retention 73

Customer Retention Customer Social Media Merchant Services 73

BigCommerce

OCTOBER 26, 2017

Social media doesn’t abide by national borders –– opening you brand up to international business just by being active on Facebook or Instagram. Casengo allows merchants to manage customer messages through email, live chat, WhatsApp or Messenger without losing the overview. Get it now. Here are a few SMB favorites.

Merchant Services 256

Merchant Services eCommerce Payment Services BigCommerce 256

Omnisend

APRIL 20, 2021

Understanding the reasons why customers abandon their carts along with the best ways to address those issues could be just what your business needs for a boost in profit. Check out this case study to see how they did it. A wishlist allows customers to save products as long as they like, allowing them to come back and purchase later.

Payments 132

Payments Shopping Carts Shipping Costs Merchant Services 132

Ecommerce Platforms

DECEMBER 20, 2021

Enhance The Customer Experience. To stay ahead of your competitors, it’s essential to keep customers happy by providing an excellent customer experience. From the convenience of one account dashboard, you and your customers can view each customer’s orders, quotes, returns, etc.

Payment Services 211

Payment Services B2B Shipping Costs B2C 211

Omnisend

JANUARY 5, 2024

Here are just some of the benefits:: Increased visibility More credibility Owned channel (no need to worry about social media algorithm updates) More control over customer experiences Exactly what you want your brand to deliver, right? Social proof is another key marketing tactic for websites that boost conversions.

eCommerce 88

eCommerce Payment Services SEO Social Media 88