Remove Customer Experience Remove Payments Remove Shopping Carts Remove Social Media
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Package Delivery Satisfaction Ratings: Driving Customer Retention and Revenue Growth

lateshipment

Consumers have more choices than ever when it comes to their shopping needs. Meaning, the customer experience (CX) has become a cornerstone of customers choosing brands to shop with and businesses need to go above and beyond to provide a positive delivery experience in order to keep customers coming back.

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Don’t Fall Victim to a Cyber Attack: A Shopper’s Guide to Cybersecurity

Retail TouchPoints

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. Avoid shopping on public WiFi Most people believe using public WiFi is safe by default.

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Generation Z: Between the Worlds of Digital and Analog

Retail TouchPoints

Constant interaction with friends on Instagram and TikTok is part of Generation Z’s lives, so there is no question that these social media channels influence what digital natives put in their shopping carts. Payments play a key role. Shopping Must be Rapid and Streamlined. Are you Listening?

Payments 271
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Ecommerce Conversion Rate Optimization Tips to Raise Your Revenue

ROI Revolution

In this article, uncover conversion rate optimization tips and discover how running A/B tests can help you rake in more online revenue. The importance of optimizing for conversions varies based on a company’s annual revenue. Ad copy on Amazon, paid search, social media, or anywhere else you advertise.

Payments 146
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Stripe vs PayPal: Which Payment Gateway is Right for You?

Ecommerce Platforms

However, you won’t be able to pluck success from the ecommerce world until you’ve got one more thing right: your payment gateway. The payment gateway on your ecommerce site is how you accept and process payments from your customers when they visit you online. Stripe vs PayPal: Getting to Know the Brands.

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Delivery Experience Management (DEM): Retail’s New Weapon To Drive Customer Experience

lateshipment

However, it is the post-purchase experience that is often a weak link. In a typical online retail transaction, the customer adds the item they wish to buy to their shopping cart. Once payment is made through a gateway, a confirmation email with order details is sent to them by the retailer. It’s that simple!

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The Evolving Retail Front Line(s): How To Train For The Biggest Shopping Day Of The Year

RTP blog

Think of your workforce the same way: each team has its own strengths and responsibilities, but they all work together as a united front: Customer Service: When there’s a problem with an app or web site, the customer service team can be inundated with support emails, calls and angry social media posts.