Retail TouchPoints

MARCH 22, 2023

Gamestop reported its first quarterly profit in two years for Q4 2022, which ended Jan. This, as well as cost-cutting initiatives that included headcount reductions over the course of 2022, contributed to the retailer’s profitability. The retailer reached net income of $48.2 million compared to a net loss of $147.5 billion from $2.25

Shipping Costs 235

Shipping Costs Games Operations Shipping 235

Retail TouchPoints

SEPTEMBER 13, 2023

These sorts of requests — known as chargebacks — are very expensive and time-consuming for all parties involved. In fact, there are roughly 615 million chargebacks happening every year and the average chargeback costs $191, which amounts to $117.46 Tackling issues that affect the overall customer experience is crucial.

Shipping Costs 238

Shipping Costs Payment Services Banking Retail 238

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. However, they are now being prized for their practical capabilities as well: 38% cited faster, more cost-effective shipping, up from 21% in 2022.

Fulfillment 264

Fulfillment Shipping Costs Omnichannel Retail 264

Retail TouchPoints

APRIL 26, 2024

However, while many consumers express a preference for products with minimal or eco-friendly packaging materials, the limited availability and higher costs of such options can pose significant barriers to adoption. US Packaging & Wrapping is dedicated to providing superior products and services at an affordable price.

Consumer 162

Consumer Shipping Costs Shipping Supplies 162

lateshipment

DECEMBER 4, 2021

The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage. An Analysis of Shipping Performance by FedEx and UPS in 2021 Right Before the Holiday Season. Let’s take a deep dive into it. States, cities, and regions.

Shipping Costs 130

Shipping Costs Shipping eCommerce eCommerce Platforms 130

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits.

Shipping Costs 329

Shipping Costs eCommerce Merchant Services Retail 329

Optimizely

MAY 14, 2018

If you think you can compete with Amazon by slashing your prices, taking products off the site, or cutting your shipping costs, think again. Your customers are already shopping on Amazon, and they’ll likely continue to do so whether you sell there or not.

Customer Experience 150

Customer Experience Shipping Costs Customer Shipping 150

Ecommerce Platforms

MAY 15, 2023

In today’s Shippo review, we’re taking a behind-the-scenes look at a popular shipping and fulfillment service for today’s growing ecommerce market. Created to give every merchant access to the tools and technologies they need to deliver amazing service, Shippo serves more than 100,000 customers worldwide. What is Shippo?

Merchant Services 104

Merchant Services Shipping Costs Shipping Live Chat 104

Ecommerce Platforms

AUGUST 4, 2020

Love it or hate it, shipping is an essential element to any ecommerce operation, and when done well, it's another opportunity to wow your customers. In the era of Amazon Prime, consumers now expect reliable and exceedingly fast shipping times. This is why engaging a reliable fulfillment solution is imperative.

Shipping Costs 151

Shipping Costs Shipping Merchant Services eCommerce 151

Retail TouchPoints

AUGUST 7, 2023

A few days before reporting Q2 earnings, Wish also announced plans to cut approximately 34% of its workforce, or about 255 employees, in order to “refocus the company’s operations.” The trade-off is long shipping times, another thing Wish is working hard to improve. Reducing shopping and shipping friction.

Shipping Costs 207

Shipping Costs Merchant Services Payment Services Shipping 207

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. As we know, in this day and age, most retail sales are influenced by the digital experience or executed online. The real complexity comes when we are looking at thousands of SKUs.

Shipping Costs 205

Shipping Costs Omnichannel Merchant Services Fulfillment 205

Ecommerce Platforms

MARCH 3, 2022

Whether your company is in Canada or you'd like to ship to Canadian customers, it's important to find a Canada-focused fulfillment service that provides fast shipping, high-quality storage environments, and affordable rates. We cover everything from pricing to locations, and services to software features. Advantages.

Shipping Costs 104

Shipping Costs Merchant Services Fulfillment Shipping 104

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 217

Shipping Costs Improvements Live Chat Retail 217

Retail TouchPoints

NOVEMBER 10, 2022

The eBay Ads holiday report found that shoppers still plan to spend despite high inflation and the ongoing threat of a recession: more than two-thirds ( 71% ) of 2,000 U.S. Looking at year-over-year behavioral changes among eBay shoppers specifically, the report found that 92% plan to do most of their shopping online.

Gifts 247

Gifts Social Media Shipping Costs Consumer 247

ESW

FEBRUARY 1, 2024

According to the survey, 49% of those who plan to spend more say that they will be motivated by price. Nearly 3 in 4 shoppers (74%) reported buying clothing online. And the third most purchased category is cosmetics with 42% reporting they had bought beauty products online. What will spur that increased spending?

eCommerce Marketing 78

eCommerce Marketing eCommerce Marketing Payments 78

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before. Top Supply Chain Investments.

Supplies 295

Supplies Shipping Costs Customer Loyalty Technology 295

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. Still, the cost of chargeback fraud is simply too high to ignore. For every $100 in chargebacks, your true chargeback cost is $240.

Merchant Services 270

Merchant Services Payment Services Payments eCommerce 270

Retail TouchPoints

JULY 27, 2022

According to a recent McKinsey report , click-and-collect and delivery orders increased by approximately 50% during the COVID-19 pandemic. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 238

Payment Services Shipping Costs Omnichannel Fulfillment 238

Retail TouchPoints

SEPTEMBER 2, 2022

A recent Retail TouchPoints special report outlined the challenges and opportunities of cross-border commerce while offering tactical best practices for executives ready to make the move abroad. It could come from style, it could come from price point or it could come from assortment.”. The four keys to success are. “You

Merchant Services 287

Merchant Services Shipping Costs Channel eCommerce 287

Retail TouchPoints

AUGUST 28, 2023

For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. measured from July’s Prime Day through mid-August). 22, 2023 briefing.

Shipping Costs 216

Shipping Costs Gifts Fulfillment Consumer 216

ESW

AUGUST 18, 2023

The world’s best-loved brands all have one thing in common: They deliver superior customer experiences. Regardless of product or industry, dominant brands prioritise and execute next-level online customer experiences in every market. These experiences don’t happen by accident. What do they expect?

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

Ecommerce Platforms

OCTOBER 27, 2022

After all, once your customer has made a purchase, they’re relying on you to ensure it gets to them with minimal hassle. This means you need to plan how you’re going to store your goods, pick and pack them for delivery, ship them through the right providers, and so on. Affordable two-day shipping options. Go to the top.

Merchant Services 104

Merchant Services Fulfillment Shipping Costs Shopify 104

Retail TouchPoints

JANUARY 20, 2022

Those disruptions, and their ripple effects on shipping, distribution and warehousing, are expected to continue for months to come and into 2022, meaning that decentralization will remain a core strategy for ensuring business continuity. They’re the essential expenses that effectively set the table for conducting any retail business.

Shipping Costs 233

Shipping Costs Merchant Services Retail Supplies 233

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

Shipping Costs 262

Shipping Costs eCommerce Customer Shipping 262

Retail TouchPoints

APRIL 3, 2024

consumers wouldn’t repurchase from a brand after a poor returns experience. That same report identified the top aspects that U.S. Consider offering a printable, pre-paid return shipping label or even a QR code that customers can use at drop-off locations without needing to print anything.

Shipping Costs 187

Shipping Costs Shipping Labels Shipping Consumer 187

Algopix

MARCH 23, 2024

Streamlined Fulfillment: When fulfilling orders, UPC scanners enable sellers to quickly locate and package the correct items, reducing packing errors and shipping delays. These apps utilize the phone’s camera to capture barcode information, making them a convenient and cost-effective option for sellers who already own smartphones.

Shipping Costs 127

Shipping Costs eCommerce Subscription Fulfillment 127

Retail TouchPoints

MARCH 18, 2024

UK and Germany, the company reported. After sellers fill out a product intake form, they receive a prepaid insured shipping label and send their products off to the consignment experts. Sellers are paid a specific commission fee based on the final selling price.

Apparel 173

Apparel Shipping Labels Shipping Costs Fashion 173

Retail TouchPoints

JANUARY 13, 2023

The big question for brands and retailers is how to increase revenues and efficiency, decrease expenses and make every customer count. When it comes to augmenting the top line, brands should prioritize optimized product discovery and aim to hyperpersonalize the customer journey and transform pre-loved pieces.

Shipping Costs 263

Shipping Costs Retail Recommendation Consumer 263

Omnisend

DECEMBER 14, 2023

Irrespective of the size or stage of your business, the best ecommerce tools can help with the following: Optimize store performance Enhance customer experience Streamline operations Boost sales Success requires a strategic combination of tools tailored to your needs. Ready to discover the best ecommerce apps for your online store?

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

Ecommerce Platforms

FEBRUARY 14, 2023

If you're reading this blog post, you'll know that there are many challenges to running your own online store; one is handling the storing, packing, and shipping of your products. Of course, fulfillment is an ongoing expense, so you need to calculate whether your business is ready to shoulder this burden.

Fulfillment 104

Fulfillment Merchant Services Shipping Costs eCommerce 104

BigCommerce

JULY 19, 2018

Whether you compare it to grocery stores, convenience stores, or independent wine shops, winery D2C shipping continues to be the leading retail channel. According to the 2018 Direct-to-Consumer Wine Shipping Report , there are two primary reasons for this growth. A shipper’s license for each state to which you plan on shipping.

Shipping Costs 263

Shipping Costs Shipping eCommerce Merchant Services 263

Algopix

OCTOBER 15, 2023

The FTC and its state partners say Amazon’s actions allow it to “stop rivals and sellers from lowering prices, degrade quality for shoppers, overcharge sellers, stifle innovation, and prevent rivals from fairly competing against Amazon”. According to a report from Baird analysts, breaking up with Amazon would be a huge mistake for sellers.

Shipping Costs 121

Shipping Costs Fulfillment Order Fulfillment Shipping 121

Retail TouchPoints

SEPTEMBER 19, 2023

This created a ripple effect for retailers that were experiencing a higher volume of ecommerce orders and had to leverage stores as fulfillment centers to process and ship online orders. As stores were closer to consumers in the “last mile,” orders shipped from stores were able to arrive much more quickly and cost effectively.

Omnichannel 254

Omnichannel Shipping Costs Operations Fulfillment 254

Retail TouchPoints

MARCH 2, 2022

Level 1 — 1st Party Ecommerce: At this level, the site operator sources products, negotiates purchase contracts, merchandises, carries the inventory (physically and financially), determines pricing, ships products and handles the logistics and returns on its own. The challenge now is selecting one of the many vendors.

Shipping Costs 215

Shipping Costs Specialty Retailers Drop Ship Operations 215

lateshipment

DECEMBER 2, 2022

Your fellow e-commerce businesses, shipping carriers, third-party logistic partners, etc have all geared up to handle the peak season’s shipping volume without succumbing to delivery issues and negative customer experiences. This can in turn hurt the operational efficiency of shipping carriers. That’s not all!

eCommerce 130

eCommerce Shipping Costs Shipping eCommerce Platforms 130

Ecommerce Platforms

JUNE 15, 2022

They represent a potentially dissatisfied customer, additional costs, and a loss of revenue that you had already presumed in your pocket. Plus, you also incur shipping costs for the initial delivery and the return. So, suppose your customers opt for product exchange instead. Analytics and Reports.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

ESW

JUNE 14, 2023

Finding the right warehouse and shipping provider can be a challenge for any brand with a DTC ecommerce channel. Here are eight factors and criteria every beauty brand should consider when selecting a warehouse and shipping provider. But for beauty brands, the task is even more daunting. Clearly, visibility is in.

Shipping Costs 78

Shipping Costs Shipping Online Catalogues Supplies 78