article thumbnail

How to Grow eCommerce Customer Loyalty: 7 Tips for Online Stores

Korona

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Friendly return policy.

article thumbnail

Taking Returns into Your Own Hands with Self-Service

Retail TouchPoints

For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward. Good customer service is not a one-size-fits-all approach.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 Ways to Increase Customer Loyalty

UpSellIt

Customer loyalty is more important than ever. Case in point – Apple, one of the most successful brands in history, has an 87% customer retention rate. Research shows that it is 5 times more cost-effective to convert a returning customer than a new one. Also, make sure to clarify your return policy.

article thumbnail

The Often Forgotten Piece of Customer Loyalty: Returns.

Smile.io

Using a tool to automate your exchanges makes things much easier for your internal team and, more importantly, it creates a faster and smoother experience for your customer. If the end goal is a repeat customer then creating a smooth process should be the priority. Create long term customer loyalty.

article thumbnail

How Slack Successfully Rolled Out Their First Pricing Change?

FastSpring

Kurt theorized that their original policies made it confusing for teams to guess when they would hit the limit. Incentivize Customer Loyalty. Slack offered to extend their existing rate for customers that renewed early for another year. Finding a way to reward customer retention can be valuable.

article thumbnail

Rethinking Returns: Innovative Strategies for Retailers to Drive Growth in 2024

Retail TouchPoints

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

Retail 278
article thumbnail

Mastering Amazon Prep Services: The Complete Guide for Sellers

Algopix

Adherence to Amazon’s Standards: Beyond avoiding fines and penalties, strict adherence to Amazon’s fulfillment policies acts as a foundational pillar for building and sustaining a positive seller reputation, crucial for long-term success and trust-building.

eCommerce 127