Retail Technology Review

AUGUST 1, 2017

Retailers' returns policies present critical conversions and customer retention moments in European shoppers' buying journeys, a new report from KPS, an agile transformation consultancy, reveals.

Customer Retention 93

Customer Retention Customer Presentation Retail 93

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. Here’s another situation that happens.

Marketing 245

Marketing Retail Information Customer Retention 245

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. Friendly return policy. Offer a customer-friendly returns process.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Omnisend

FEBRUARY 16, 2021

With time, cutting through the ecommerce noise and collecting customers’ information for future marketing messages is becoming a challenge for marketers. Moreover, with anti-spam policies and GDPR regulations in action, merchants can’t send messages to people without having their consent. Know your audience.

Marketing 179

Marketing Gifts eCommerce Games 179

Korona

FEBRUARY 9, 2023

Use Product Returns to Your Advantage And Offer Free Shipping Another way to improve your retail store’s performance is to implement lenient return policies. These policies encourage consumers to take a chance on products they would otherwise hesitate to purchase. Free shipping leads to more orders.

Improvements 98

Improvements Payment Services POS Payments 98

Kissmetrics

FEBRUARY 11, 2021

Not only can it attract more people, but it can also lead to a higher rate of customer retention. Here are some popular causes promote social responsibility: saving the environment supporting charitable institutions quality labor policies volunteering sustainable and eco-friendly products. stand up against unjust policies.

Social Media 275

Social Media Marketing Beauty and Health Consumer 275

Retail TouchPoints

JULY 21, 2022

reaffirmed that data security concerns are impacting consumer behaviors, and that companies can’t afford not to take action: 83% of consumers said they were worried about how their data was tracked, captured and sold to advertisers when accepting a site’s consent banner and privacy policy. But a separate survey from Motive.co

Marketing 278

Marketing Consumer Information Customer Retention 278

RetailMinded

AUGUST 25, 2023

Maximize Email Marketing Tactics for Re-engagement Email marketing remains a powerful tool for customer retention and re-engagement. It allows you to communicate directly with your customers, offer them exclusive deals, and update them on new product lines or changes in policies.

Improvements 52

Improvements Social Media SEO Customer Retention 52

Ecommerce Platforms

FEBRUARY 25, 2019

Dunning is where you have to make persistent demands on a customer to pay for products received. You have to balance error handling and customer experience. A customer’s credit card can get declined due to expiry, credit card limits, corporate policies or a block made by the customer. Customer retention.

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

lateshipment

OCTOBER 30, 2023

To help you provide a great post-purchase experience and reap its benefits, we have developed a playbook covering everything you need to know about creating an e-commerce post-purchase strategy that will improve the customer experience and boost customer retention this Holiday Season and beyond.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

lateshipment

AUGUST 13, 2021

Review your policies. You cannot have your standard store policies running during the holiday season if you don’t want to exhaust your operation on sorting out exchanges, returns, and other order issues. To avoid the hassle, clearly state store policies telling users how to proceed with refunds and returns during sales.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

MAY 8, 2022

Therefore, it’s time to move on to the importance of order tracking experiences in customer retention (and much more!). To provide superior order tracking experiences, it is important to first look at how far eCommerce businesses have been able to keep up with customers’ expectations when it comes to tracking orders. .

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Ecommerce Platforms

MARCH 27, 2023

Here’s what machine learning solutions can do for your ecommerce business: Customer retention Increase in revenue Automation of menial tasks Improved analytics ML solutions can do customer support and optimize sales to drive the bottom line upward, but the biggest benefit of using them is qualitative, not quantitative.

eCommerce 104

eCommerce Payment Services Payments Recommendation 104

Korona

NOVEMBER 30, 2022

Improve your return and refund policy. Offer customers free shipping as a seasonal promotion. When you have a strong referral marketing program, you enable your existing customers to attract new buyers to your brand. This significantly reduces the expense of acquiring new customers and increases customer retention.

Shipping Costs 52

Shipping Costs Marketing PPC Gifts 52

Kissmetrics

SEPTEMBER 8, 2020

If you’re running a restaurant, for example, you may want to pay attention to your customer acquisition costs, repeat visits, customer retention, and the offers that brought customers back. Next, focus on metrics that are specific to your business. 7 Characteristics of a Great Local SEO Agency.

SEO 271

SEO Multi-channel Mobile B2B 271

SellBrite

JANUARY 5, 2021

You can also request that Feedback be removed if the buyer hasn’t followed the platform’s Feedback policies. Customers who are happy with your service can directly affect your profit margins, as research from Bain & Company shows. Leverage eBay Feedback to sell more in the marketplace.

Payment Services 160

Payment Services Shipping Costs Shipping Improvements 160

Pivotree Blog

MAY 16, 2023

About Pivotree Pivotree, a leader in frictionless commerce, designs, builds and manages digital platforms in Commerce, Data Management, and Supply Chain for over 250 major retail and branded manufacturers globally.

Beauty and Health 52

Beauty and Health Automotive Customer Retention Management 52

365 Retail

JULY 3, 2023

Letting customers know all this is beneficial for you and your customers. It increases customer trust and hence can increase your customer retention rate. For that reason, B2B SaaS providers must work with their decision-makers to implement privacy policies into their business values and practices.

B2B 52

B2B Subscription Customer Data Information 52

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Still not convinced?

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Teamwork Retail

MAY 6, 2020

Omnichannel is well known for good reason, a seamless shopping experience can be the difference between effective customer retention and significant holes in the conversion funnel. . Flexible Return Policies. “I Consumers simply won’t accept this fractured system, when so many retailers are able to accommodate flexible returns.

Omnichannel 48

Omnichannel Article Blog Gifts 48

Smile.io

MARCH 24, 2020

We have the perfect solution, and it’s called customer retention and community building. During these slow sales periods is the perfect time for you to focus on increasing customer retention and building out your brand community. People often say that honesty is the best policy and the same goes for with your customers!

Customer Retention 47

Customer Retention Social Media Shipping Costs Web Design 47

FastSpring

OCTOBER 31, 2018

The GDPR outlines a set of policies that protect European Union residents by establishing a new framework for handling and processing personal data. Harrowing tales of unsatisfactory customer service . Digital businesses must now walk a fine line between customer acquisition and customer retention.

Payment Services 65

Payment Services Payments Customer Retention eCommerce 65

Ecommerce Platforms

AUGUST 29, 2022

Ideal for creating a range of loyalty rewards for customers, Growave is a fantastic tool for customer retention and boosting order value. You can set up an exclusive VIP program, deliver points to customers, and reward for referrals. You can also use on-site “nudges” to encourage customers to visit the checkout.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Smile.io

AUGUST 11, 2020

A generous return window can also help your customer acquisition efforts and is a great way to turn your return policy into a strong marketing tool for your brand. You may assume 30 days is the best return window known to man… it's not. The fallacy of the 30 day return window. Why is every return window 30 days?

Customer Loyalty 53

Customer Loyalty Customer Shipping Costs Shipping 53

Payoneer

JUNE 7, 2019

According to a recent study by Klarna , sellers all over the world might be taking the wrong approach when crafting their return policy. As a seller, the last thing you want to hear is that one of your customers isn’t happy and is returning your product. Boost Retention With a Flexible Return Policy. Let’s face it.

Customer 26

Customer Customer Loyalty Shipping Costs Customer Retention 26

UpSellIt

FEBRUARY 13, 2019

Customer loyalty is more important than ever. Case in point – Apple, one of the most successful brands in history, has an 87% customer retention rate. Research shows that it is 5 times more cost-effective to convert a returning customer than a new one. Also, make sure to clarify your return policy.

Customer Loyalty 61

Customer Loyalty Shipping Costs Customer Shipping 61

Smile.io

MARCH 24, 2020

We have the perfect solution, and it’s called customer retention and community building. During these slow sales periods is the perfect time for you to focus on increasing customer retention and building out your brand community. People often say that honesty is the best policy and the same goes for with your customers!

Customer Retention 36

Customer Retention Web Design Social Media Shipping Costs 36

Payoneer

DECEMBER 12, 2017

You should have a dedicated page on your site that outlines your returns policy. In addition, consider adding a brief mention of returns with a link to your return policy on each product page. With this mindset, a simple and friendly return policy is advantageous for your customers and can inspire long-term loyalty.

Merchant Services 24

Merchant Services Payment Services Payments Customer Retention 24

AcquireConvert

OCTOBER 23, 2022

Email marketing is the practice of sending personalized emails to groups of customers in your list — usually with the aim of customer education, customer acquisition or customer retention. Additionally, 64 percent of small businesses used email marketing to reach customers in 2021, according to Campaign Monitor.

Marketing 52

Marketing Mobile Small Business Retail Customer Retention 52

Korona

NOVEMBER 10, 2022

It is much more cost-effective to focus on retention and lifetime value than to try to get new customers to make a purchase. It is five times more expensive to attract a new customer than to retain an existing one. However, by increasing customer retention by 5% , profits can increase by 25-95%.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Powerinbox

DECEMBER 18, 2019

Many online storefronts adopt these policies wholeheartedly, with the customization they enable serving as a core element of their business model. By doing some simple analysis of this data, you can personalize your organization’s marketing efforts and vastly improve both customer retention and sales.

Marketing 48

Marketing Retail Customer Retention Shipping Costs 48

Smile.io

MARCH 22, 2024

Your customer retention behavior will naturally fluctuate with sale cycles and seasonality. How can you improve your customer retention strategy if you can’t analyze your performance? Ensure you choose loyalty software with sophisticated security protections and privacy policies. 

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

AcquireConvert

APRIL 11, 2021

An eCommerce customer experience is the customer’s perception of how they are treated by your online business. Good customer experiences can lead to high levels of customer retention, higher AOV, as well as brand loyalty born from satisfied customers recommending your store to others.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Ecommerce Platforms

DECEMBER 6, 2022

All the suppliers assure shipping within 2-5 days to ensure better customer retention. But if you want changes made to your premade turnkey store, you can contact the team for a quote for additional customizations. One thing worth noting is that Ecomency.com is much stricter on its refund policies. Go to the top.

Shipping Costs 104

Shipping Costs Payment Services Shopify Web Design 104

Payoneer

FEBRUARY 22, 2023

Often, these companies resort to alternative means, such as using major landmarks or seeking help from locals to locate customers. Bureaucratic policies in government Governments often impose regulations on businesses, and eCommerce in Nigeria is no exception.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Korona

FEBRUARY 19, 2021

Apart from keeping the data secure, a CRM comes in handy in numerous other ways – businesses are able to store all data in one place, gain useful customer insight to identify new opportunities, improve customer retention, enhance customer satisfaction, and much more. Set minimum security protocols.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52