Optimizely

NOVEMBER 22, 2018

That’s because ecommerce discounts don’t always work. Just because Amazon offers crazy ecommerce discounts each year, doesn’t mean you should. You’ll just be another one of the many ecommerce brands out there desperately trying to win customers by any measures or annoying them by putting too many discount popups on your site.

Customer Loyalty 246

Customer Loyalty Customer Shipping Costs eCommerce 246

lateshipment

MARCH 9, 2022

Shipping delays are inevitable even with the most efficient carriers. And when they happen, they tend to drive your customers away. Dealing with shipping delays is no rocket science but first, we’ll bust a few delay-related myths along the way to make it easier for you. Shipping Delays are More Common Than You Think.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

lateshipment

SEPTEMBER 16, 2022

However, for e-commerce retail businesses the next 3 months (From Halloween to New Year) are pretty hectic, as they have to come up with new initiatives to sell more products, delight all customers, and most importantly have a season to remember. How E-commerce Businesses Can Have a Great Festive Season in 2022.

eCommerce 130

eCommerce Merchant Services Shipping Costs Social Media 130

lateshipment

SEPTEMBER 14, 2020

At LateShipment.com, we are excited to announce that we will be a part of the “ E-Commerce Bootcamp ” being organized by Freshworks on the 25th of September , 2020 and supported by industry behemoths such as Shopify, PayPal, SurveyMonkey, Unicommerce, and Parcel Hub. Here’s Why You Should Be a Part. What You Will Learn.

eCommerce 130

eCommerce PayPal Shopify Customer Loyalty 130

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. eCommerce works exactly the same way. eCommerce is growing (higher, further, faster). Like we mentioned earlier, the COVID-19 pandemic has largely accelerated the shift to eCommerce, and guess what?

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Algopix

JUNE 4, 2023

In today’s competitive e-commerce landscape, choosing the right platform for your online business is crucial. In this article, we’ll delve into the intricacies of eBay and Amazon, providing you with valuable insights to help you decide which platform aligns better with your e-commerce goals.

eCommerce 105

eCommerce Payment Services Shipping Costs Shipping 105

lateshipment

JANUARY 24, 2022

The transactional order delivery loop does not close with handing over the package to the shipping carrier. As an e-commerce business owner, you need to take control of your post-purchase and constantly be ready to face the risk of your customers’ in-transit packages facing issues. Federal Holidays. Missed drop-off.

eCommerce 130

eCommerce Shipping Costs Shipping Customer 130

lateshipment

OCTOBER 12, 2021

If you’re an E-commerce business owner, you need to realize that returns are a necessary evil. So instead of begrudging returns, make it a means to earn customer loyalty and build brand trust, this holiday season. E-commerce returns are over 30% higher during the Holiday season than the rest of the year.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Retail TouchPoints

SEPTEMBER 11, 2020

All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1]. E-Commerce has become and will remain the primary selling channel for most retailers. Store Fulfillment Is A Lifeline.

eCommerce 199

eCommerce Operations Fulfillment Customer Loyalty 199

Smile.io

NOVEMBER 15, 2023

Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty?

Customer Loyalty 58

Customer Loyalty Customer Beauty and Health Food and Beverages 58

365 Retail

MARCH 1, 2024

Embarking on the journey to establish a successful e-commerce business embodies the spirit of innovation and entrepreneurship characteristic of today’s digital era. This guide will equip aspiring entrepreneurs with a clear, structured approach to building their e-commerce venture.

eCommerce 52

eCommerce Payment Services eCommerce Platforms SEO 52

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Simple loyalty program.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Groove

FEBRUARY 21, 2019

When implemented correctly, these initiatives can increase lifetime customer value and drive more conversions. The technology behind customer loyalty programs is really where the magic happens. With several options to choose from, how do you know which loyalty software provider is best for your company?

Customer Loyalty 264

Customer Loyalty Customer Shipping Costs Reference 264

lateshipment

MARCH 13, 2020

With companies like Amazon, Walmart, and eBay rewriting the eCommerce playbook from a “delivery speed” and “customer experience” standpoint, your brand needs to exceed customer expectations to stand out among your competition. What is On-Brand Post-Purchase Customer Experience? Customized notifications.

Customer Loyalty 242

Customer Loyalty Customer Shipping Costs Shipping 242

Retail TouchPoints

APRIL 25, 2022

Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones. Navigating the Dynamic and Evolving Shipping Industry. The Future of Ecommerce is Automated and Digitized.

Supplies 307

Supplies eCommerce Shipping Costs Customer Loyalty 307

lateshipment

AUGUST 13, 2020

Stock superb products, offer top-notch customer service, and couple it up with exceptional order fulfillment. Besides that, you should have an e-commerce returns process that works for you rather than against you. How can a customer initiate an exchange or return? Who pays for the return shipping costs?

eCommerce 279

eCommerce Shipping Costs 3dcart Shipping 279

Groove

JANUARY 19, 2022

As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Or losing potential customers due to an inadequate user interface? What Is The eCommerce Customer Journey?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Post-purchase CX Strategies to Build a Customer Base 1.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Omnisend

JUNE 14, 2021

In fact, Menard tells Omnisend that NFTs are a vehicle that can be used to not only verify the authenticity of ecommerce products and improve the user experience, but also bring about a renaissance to the commerce world. The connection and trust from that kind of knowledge can really strengthen brand loyalty.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

lateshipment

MAY 3, 2021

And the vast majority of them are the goods people buy from eCommerce businesses operating globally. While it’s no secret that free package shipping does not actually exist and the seller is the one who has to pay for it, international shipping either costs loads of money for a brand, requires lots of workforces, or both.

Shipping Costs 190

Shipping Costs Shipping Definition Operations 190

Retail TouchPoints

SEPTEMBER 3, 2020

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Infection Control: Burden Or Benefit?

Shipping Costs 333

Shipping Costs eCommerce Merchant Services Retail 333

lateshipment

MAY 14, 2022

Every e-commerce business strives to give its customers the best experience (CX) associated with their brand. Starting from a user-friendly site to a great checkout experience and a support team that’s available around the clock to tend to customer issues, and so much more. Shipping Notifications.

Improvements 130

Improvements eCommerce Shipping Events 130

lateshipment

AUGUST 17, 2023

In today’s e-commerce landscape, returns have become a huge deal. Recent research shows that the e-commerce return rate, which was 16% in 2022, now falls around somewhere between 20-30%. This has made how returns are handled at e-commerce stores a huge differentiator when it comes to customers choosing brands.

Management 130

Management eCommerce Payment Services Merchant Services 130

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Kissmetrics

DECEMBER 18, 2020

The e-commerce landscape is becoming more competitive by the day. As such, e-commerce store owners need to find innovative ways to stand out from the crowd. Read Customer Reviews. One key to success in the e-commerce is your brand reputation. Investigate the Company Behind the App.

Merchant Services 363

Merchant Services eCommerce Social Media Customer Loyalty 363

Wiser

OCTOBER 11, 2023

This guide aims to delve into the intricacies of various eCommerce business models, shedding light on their pros and cons. It encapsulates everything from the type of goods or services sold, to the pricing strategy and marketing tactics employed. The role of eCommerce models in online businesses is multifaceted.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Optimizely

JULY 19, 2018

We’ve all had that moment of jubilation when a coupon code magically appears while we’re browsing items on an ecommerce site. In today’s ecommerce landscape, this insatiable need to snag a discount before placing an order speaks to the price-obsessed consumer mindset today. Shoppers all but expect an incentive to buy. Click To Tweet.

eCommerce 333

eCommerce Shipping Costs Customer Loyalty Shipping 333

lateshipment

NOVEMBER 27, 2021

According to Deloitte’s survey, e-commerce sales will grow by 11-15% , year-over-year, during the 2021-2022 Holiday season. This means with growing e-commerce deliveries, businesses can also expect returns to be at an all-time high this Holiday season. Boost customer loyalty by making returns easy as shopping.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

Shipping Costs 267

Shipping Costs Fulfillment Shipping Customer Loyalty 267

Kissmetrics

OCTOBER 19, 2021

As an entrepreneur, the move towards e-commerce and digital transformation shouldn’t pass you by. According to RetailNext , recent Black Friday figures were down 48 percent, and this is a trend that’s likely to continue as more consumers turn to e-commerce. Offer Free Shipping Discount Codes.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

lateshipment

MAY 5, 2021

New small business owners find it difficult to understand why their eCommerce businesses grow slowly. Not only does website engagement keep your new visitors interested in learning about your company, but it also helps retain existing customers. For eCommerce websites, the hierarchical model is the most suitable option.

eCommerce 130

eCommerce Social Media Shipping Costs Reference 130

Groove

FEBRUARY 11, 2019

We're sorry to break it to you, but there isn't a silver bullet in eCommerce marketing. When it comes to eCommerce strategy, you have to think about three things – the past, the present and the future. Our Favorite eCommerce Hacks. Free Shipping & Reliable Fulfillment. Free Shipping and Reliable Fulfillment.

eCommerce 258

eCommerce Payments eCommerce Platforms Recommendation 258

lateshipment

DECEMBER 17, 2023

January is the peak month for package returns, with e-commerce businesses seeing 51% of the returns in a given year. While this may seem daunting, a well-defined return policy and efficient processes can turn a potential headache into a positive customer experience and build customer loyalty.

eCommerce 130

eCommerce Shipping Costs Shipping Management 130

Shopping Signals

JANUARY 12, 2024

Ecommerce continues to skyrocket in popularity. But really, can ecommerce make you rich? Yes… Ecommerce Can Indeed make you rich. But… The idea that ecommerce offers a fast track to easy money is mostly a myth. But… The idea that ecommerce offers a fast track to easy money is mostly a myth.

eCommerce 52

eCommerce Customer Loyalty Shipping Social Media 52

lateshipment

DECEMBER 17, 2021

On the other hand, there was a small drop in e-commerce sales due to shoppers showing eagerness to visit stores. According to a recent Deloitte report , 40% of the shoppers were still anxious about shopping in stores for Christmas and some are predicting that e-commerce will rise once again this year. – Forbes.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130