Remove Customer Loyalty Remove Online Retail Remove Study Remove Technology
article thumbnail

Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. We’ll also investigate how senses available online can be used to trigger perceptions via the absent ones. virtual reality). virtual reality).

article thumbnail

The metaverse promises to transform customer loyalty

365 Retail

For retailers, customer loyalty is perhaps their number-one priority. It helps to secure long-term sales and word-of-mouth promotion: nearly 9 in 10 loyal customers will recommend a brand to friends and family, while almost half would continue to purchase even after a poor experience. . Digital products and NFTs.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Removing failed payments could increase this year’s Black Friday weekend sales by up to £200mn for UK online retailers

365 Retail

UK online retail businesses could increase their gross sales by up to £200 million during the 2022 Black Friday weekend (25th – 28th November) if failed payments are avoided, according to the latest analysis by BR-DGE ’s failed payments calculator.

article thumbnail

How Retailers Can Minimize Returns: Focus on Convenience, Communication and Personalization

Retail TouchPoints

Retailers Should Strive to Get Returns Back on the Shelf While the return rate for digital retailers has risen and fallen in the two decades since the channel gained prominence, it has always hovered around the 20% mark, according to Kieboom. A study by Appriss Retail and the National Retail Federation estimated that 10.4%

article thumbnail

RSP21 Reveals Top Growth Drivers for the Post-COVID Era

Retail TouchPoints

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 233
article thumbnail

7 Tips To Improve Retail Store Performance

Korona

A good customer retention program can generate significant gains in recurring revenue for your company by improving the return on your marketing and sales budget. And for the best development of a customer loyalty program, it is important to study the profile of your current customers.

article thumbnail

Building Compelling Retail Digital Experiences for Millennials

Kibo

This generation is also considered more digital than any before it, with more than 86% of millennials citing online shopping as their preferred buying experience. Another study found that millennials make 54% of their purchases online and that millennials like to compare product features and prices.