Retail TouchPoints

MARCH 28, 2023

Amid rising costs and fears of a looming recession, however, online retailers are finding they can no longer afford the level of generosity that customers have come to expect. Retailers may also benefit from revisiting their returns policies far more often than most currently do.

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Retail TouchPoints

JANUARY 4, 2021

In the coming years, this booming online retail industry is set to be revolutionised by high-performance technology that’s more commonly associated with video games than digital shopping: implementing high render 3D graphics is one of the driving forces. Conversely, those that don’t offer 3D models could quickly be left behind.

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Retail TouchPoints

NOVEMBER 15, 2023

Used by software developers, site reliability engineers and IT operations teams, observability is a technology practice that provides greater end-to-end visibility across one’s applications and infrastructure in order to find and fix problems faster and to reduce the impact of unplanned downtime.

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eCommerce Improvements Operations Consumer 316

365 Retail

AUGUST 16, 2021

UK retailers are gearing up for a strong back-to-school shopping season, according to Mastercard (Mike Egerton/PA). The projections were made by Mastercard SpendingPulse, which measures in-store and online retail sales across all forms of payment. Also look online for voucher discounts and codes. compared with 2020.

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Social Media Electronics Clothing Fashion 63

Retail TouchPoints

MAY 2, 2022

On the one hand, when it comes to environmental impact, there are many advantages to online sales. According to a study by the Öko-Institut in Berlin, ecommerce overall results in significantly lower carbon emissions than brick-and-mortar retail sales, mostly thanks to savings in heating and electricity. pounds per item.

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eCommerce Shipping Costs B2B Clothing 328

Retail TouchPoints

SEPTEMBER 29, 2020

Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces. Speakers included industry experts from RSR Research, Coresight Research and Creative Realities as well as retail executives from companies including Office Depot and Regina Andrew Design.

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Webinar Payment Services Shipping Costs Retail 272

Forrester eCommerce

MAY 30, 2018

In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which they should forego for now. To help retailers sift through the options, we conduct an annual top trends study.

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Retail Technology Marketing Online Retail 276

Retail TouchPoints

JANUARY 26, 2021

With so much change happening so quickly and so unpredictably, we at Pitney Bowes decided that returning to an 8 th edition of our annual consumer research study wasn’t going to cut it, so instead we moved to a weekly poll of consumer sentiment in Q4 called BOXpoll. More ecommerce, even post-pandemic (Advantage: all online retailers).

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Retail TouchPoints

APRIL 19, 2022

As a technology vendor, I have rare insight into the day-to-day of online retailer consumer traffic. In our recent study, we found that more than 5% of all paid clicks from the three major advertising platforms — Google, Facebook and Microsoft — were fraudulent ones easily identified as bot traffic.

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Retail TouchPoints

APRIL 22, 2021

If you work in online retail, you’re likely aware of an inconvenient paradox: App users are more valuable than non-app customers. So we ran our own study. I’ll share some key findings from that study and explain how App Clips might help solve the paradox of app downloads for your brand. Key Findings.

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RTP blog

APRIL 27, 2018

However, retailers are facing new disruptive realities from three major influences: omnichannel experience, the growing Millennial workforce and innovative technology. The Omnichannel Shift Online retailers are changing how traditional brick-and-mortar retailers are going to market.

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RTP blog

MARCH 20, 2017

Yet, a recent study from Baymard found the average checkout contained 14.88 Why businesses should care: These unnecessary forms prolong the online shopping experience and create frustrations that can lead to customers exiting their online shopping carts before placing their orders. form fields — twice as many as is necessary.

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Retail TouchPoints

OCTOBER 22, 2020

The speed with which shopper demand signals and price sensitivities are changing is stunning, and retailers are painfully aware of that fact. A recent study found that 72% of retailers say shopper price sensitivity will increase and remain elevated even after COVID-19 subsides. [i].

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365 Retail

DECEMBER 19, 2023

Several studies have indicated that many consumers prefer purchasing retro products, with most wishing for shopping experiences similar to those in the past. How Retail Businesses Revitalise Classic Designs Retail businesses continually find ways to reinvigorate classic designs, leveraging the timeless appeal of vintage aesthetics.

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Retail TouchPoints

FEBRUARY 14, 2023

Take retail banks and credit card providers, for example. A new customer experience study from J.D. We’re seeing versions of the same phenomenon play out in insurance, wealth management, media and entertainment, retail and every other industry. The reason: these digital touch points are missing the mark on personalization.

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Retail TouchPoints

JANUARY 3, 2022

The exponential growth happening across the ecommerce landscape translates to major gains for online retail brands. Even worse, more than 87% of customers confirm they have been locked out of an online account due to too many failed login attempts.

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Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Following are recaps of some of the most pertinent presentations.

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Retail TouchPoints

JUNE 8, 2020

Near-field communication (NFC) is similar to radio-frequency identification (RFID) technology, except that NFC only allows devices to connect and share information if they’re within about four inches of each other. Although it seems like nonporous plastic credit cards might be cleaner, one study found that cards are dirtier than cash.

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Payment Services Consumer Vend Point of Sale 210

Retail TouchPoints

DECEMBER 30, 2021

The 2021 Javelin Identity Fraud Study includes findings on identity fraud scam approaches that criminals use on each generation: Baby Boomers. ClearSale , a card-not-present fraud prevention operation that helps retailers increase sales and eliminate chargebacks before they happen. Follow on LinkedIn and Twitter at ?

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Merchant Services Customer Payment Services Social Media 283

Sailthru

OCTOBER 10, 2017

A new study from a U.K.-based Analysts are forecasting a rosy holiday season for online retail this year, likely with some help from the omnichannel shoppers making brick-and-mortar an ecommerce driver. Physical Stores Can Be Engines for Online Growth. A new study from U.K.-based

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eCommerce Leisure Omnichannel Internet Retail 121

Retail TouchPoints

MARCH 14, 2023

Retailers Should Strive to Get Returns Back on the Shelf While the return rate for digital retailers has risen and fallen in the two decades since the channel gained prominence, it has always hovered around the 20% mark, according to Kieboom. A study by Appriss Retail and the National Retail Federation estimated that 10.4%

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Shipping Costs Retail Fulfillment Channel 241

Retail TouchPoints

OCTOBER 22, 2020

The speed with which shopper demand signals and price sensitivities are changing is stunning, and retailers are painfully aware of that fact. A recent study found that 72% of retailers say shopper price sensitivity will increase and remain elevated even after COVID-19 subsides. [i].

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Retail Presentation Gifts Channel 130

UpSellIt

APRIL 15, 2024

In this case study , discover how Upsellit leverages its Cart Preserver technology to direct shoppers back to the checkout process, effectively converting up to 30% of them through remarketing messages. To find out how you can maximize your performance without guesswork, check out our A/B Testing Guide for Online Retailers.

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Shipping Costs Conversion Optimization eCommerce Payment Services 78

Retail TouchPoints

MAY 30, 2023

Study the calendar and look to the skies: Because different regions start their school year at different times, retailers will need to carefully time promotions and ensure products are available in the appropriate regions and stores. “The What technologies, such as AR, do you have to allow people to visualize and set up dorm rooms?”

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Books Electronics Consumer Arts 261

ESW

JUNE 23, 2023

Likewise, technology trends are rapidly changing the customer experience, and many legacy brands are struggling to keep up. Online retailers should avoid greenwashing, or making misleading claims about the environmental merit of a product or service. So what should ecommerce brands know about consumer behaviour in 2023?

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Consumer eCommerce Payment Services Shipping Costs 78

365 Retail

JUNE 6, 2022

In practice, the technologies that underpin the metaverse – VR, video calls, and more – have been in circulation for years. But advancements in connectivity, plus a pandemic-fuelled uptake of online channels and digital services, mean that tech firms believe consumers are now ready to embrace virtual ways of living, working, and playing.

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365 Retail

AUGUST 2, 2021

As eCommerce demand grew exponentially in 2020—with online sales in the UK growing by 46% ; the largest increase in more than a decade — so too did consumer demand for slick, seamless and personalised online shopping journeys.

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Customer Retention Arts Operations eCommerce 110

Retail TouchPoints

NOVEMBER 10, 2023

“We’re extending Instacart’s advertising technology, products, services and talent to our retail partners to leverage on their owned and operated ecommerce sites,” explained Ryan Mayward, Head of the Ads Business at Instacart in an interview with Retail TouchPoints. What is TV best at?

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Retail Social Media Multi-channel Channel 285

GetElastic

SEPTEMBER 27, 2019

According to different sources: Implementing AI and machine learning could save a retailer around $340 billion annually (according to 400 surveyed retail executives); 47% of online retailers say that they already have a defined AI implementation strategy; Overall retail spending on AI will reach $7.3

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BigCommerce

MARCH 13, 2018

Technology is restructuring how money moves. Adii Pienaar, Founder of Conversio and WooThemes (later acquired by WooCommerce), sums this up best: Customers worldwide are using their mobile devices for online shopping more often. From a study conducted by The Washington Post. And the wallet is its next target. Exposed numbers?.

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Payment Services Mobile BigCommerce Mobile Payments 420

Kibo

DECEMBER 14, 2021

This generation is also considered more digital than any before it, with more than 86% of millennials citing online shopping as their preferred buying experience. Another study found that millennials make 54% of their purchases online and that millennials like to compare product features and prices.

Social Media 62

Social Media Retail Mobile Omnichannel 62

365 Retail

MAY 2, 2023

That’s a strong indication of how busy online retailers are on a Monday morning. These figures are supported by the latest research from the UK e-commerce retail specialist SaleCycle, which confirms both a 10am peak in online shopping and that Monday has become the busiest online shopping day. ‘To

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eCommerce Small Business Retail Books Fulfillment 58

Wiser

AUGUST 13, 2018

Have we reached the point of saturation in retail technology? While some shoppers may get excited about the latest and greatest tech developments for in-store and online experiences, some would rather take it slow and prefer the simple days of retail. How to Get Online Retail Tech Right.

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Retail Payment Services Mobile Payments Technology 79

Groove

APRIL 27, 2018

By comparison, Amazon, Google Shopping, Walmart and most of the other major online retailers have far superior site search that prevents users from bouncing and rarely leads to failed searches (or “no results” pages). Although third-party search solutions do exist, the technology isn’t quite affordable for some.

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Retail TouchPoints

SEPTEMBER 21, 2021

During a special fireside chat with Gio Bryden, Director of Customer Success of Acquire, WSL’s President, Candace Corlett, shared how consumers adopted new technology during the pandemic. While user-generated content is a powerful and authentic tool, retailers must still put in the work to optimize it for their needs. “It

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Payments Payment Services Customer Experience Social Media 236

iVend

MARCH 14, 2023

A recent study of what shoppers want from the instore experience + concluded that ‘expectations of the face-to-face experience have been raised over several years in which customers have been pushed further online’. But this isn’t simply a return to 2019 – the post-pandemic shoppers of 2023 have higher expectations and demands.

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POS Point of Sale Mobile Payment Services 90

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. One study showed that an ecommerce website page that loaded in 1 second had a conversion rate 2.5

Channel 78

Channel Merchant Services Payments Payment Services 78