Retail TouchPoints

FEBRUARY 26, 2024

A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected. This happens in an environment where consumer trust is already fragile. The tide is turning.

Improvements 312

Improvements Payment Services Consumer Banking 312

Korona

OCTOBER 12, 2022

According to a recent Chase Design study, up to 90% of consumers prefer to buy their liquor in-store. This suggests that people are more likely to be repeat customers of a physical location rather than just shop around for the cheapest option online. Building customer loyalty requires a strong relationship based on trust.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Korona

OCTOBER 12, 2022

According to a recent Chase Design study, up to 90% of consumers prefer to buy their liquor in-store. This suggests that people are more likely to be repeat customers of a physical location rather than just shop around for the cheapest option online. Building customer loyalty requires a strong relationship based on trust.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

Payment Services 264

Payment Services Retail POS Operations 264

RTP blog

MARCH 5, 2018

By Rick Gretsch, Accelerated Concepts, a Digi International company In our recent study “The Cost of Downtime: Beyond the Bottom Line,” 72% of midsized retailers lose sales during network downtime. The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations.

Technology 150

Technology Retail Operations POS 150

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. In a recent study, Adobe found that emails with personalized subject lines receive almost 20% higher open rates than mass emails. Yet subject lines are just the beginning.

Small Business Retail 233

Small Business Retail Marketing Retail Social Media 233

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. Whatever the reason, the data illustrates the importance of understanding what your particular customers want.

Customer Experience 263

Customer Experience Customer eCommerce Customer Loyalty 263

Retail TouchPoints

SEPTEMBER 22, 2022

This type of localization benefits the consumer by providing a more seamless, personalized and successful shopping experience, and it benefits the retailer by increasing customer loyalty and overall sales. If a store is devoid of desired colors or sizes, or the product itself, this will inevitably result in customer dissatisfaction.

Customer Loyalty 288

Customer Loyalty Social Media Customer Experience Fashion 288

Retail TouchPoints

AUGUST 4, 2021

Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty. Once a workforce is engaged internally, that same engagement can be reciprocated externally, increasing customer satisfaction and brand loyalty.

Customer Retention 264

Customer Retention Customer Customer Loyalty Operations 264

Retail TouchPoints

OCTOBER 17, 2023

Everyone has heard of Chat-GPT and generative AI by now, and smart retailers are wondering how to best leverage these cutting-edge technologies safely. These same technologies can be leveraged over the phone and produce an equally elegant and effortless customer experience.

Customer 263

Customer Multi-channel Channel Customer Experience 263

365 Retail

AUGUST 7, 2023

That’s according to new research from Optimizely , the leading digital experience platform (DXP) provider, which reveals that while personalisation holds great potential for enhancing customer loyalty, the reliance on assumptions and outdated technology remain major obstacles.

Consumer 52

Consumer Customer Loyalty Technology Marketing 52

Retail TouchPoints

DECEMBER 8, 2020

The pandemic turned customer behavior on its head, eroding long-standing relationships that took brands years to build. COVID-19 shook customer loyalty, with 73% of U.S. Making the Best of a Black Swan.

Retail 290

Retail Outdoor Information Customer Loyalty 290

Retail TouchPoints

SEPTEMBER 30, 2021

However, without the right technology, all this impactful data sits untapped — when it could be guiding product development, differentiation and SKU rationalization. Improving the customer experience with insight like this doesn’t just create mutually beneficial relationships between brand and customer.

Consumer 277

Consumer Social Media Improvements Customer Loyalty 277

Retail TouchPoints

APRIL 11, 2023

With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward. A recent study from Happy Returns reported that 86% of shoppers check a retailer’s return strategy before buying, yet many retailers have been tightening return policies to try and offset losses.

Customer Retention 273

Customer Retention Customer Loyalty B2B Customer 273

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. Leverage technology.

Payment Services 264

Payment Services Retail Electronics Information 264

iVend

JUNE 6, 2022

Brands with a retail strategy that shows they are aware of their responsibilities, and are taking action to make the world a better place are driving greater engagement and loyalty. iVend Loyalty iVend helps retailers communicate their brand ethos. Read more about how retail technology helps to build loyalty.

Retail 96

Retail Customer Loyalty Fashion Customer Experience 96

Retail TouchPoints

JUNE 27, 2022

How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? As a result, many businesses have turned their attention to a more “organic” means of reaching customers online: the influencer. So what’s the plan?

Retail 274

Retail Recommendation Games Consumer 274

Retail TouchPoints

JULY 20, 2020

By optimizing excess inventory management and partnering with off-price retailers, companies can distribute leftover products through a simplified process that creates additional revenue and reduces harmful waste — a proven win-win recipe for brand growth, customer loyalty and sustained success. How Is Excess Inventory Optimized?

Shipping Costs 150

Shipping Costs Retail Fashion Customer Loyalty 150

365 Retail

NOVEMBER 25, 2022

“On the flip side, the high amount of likely failed transactions is a blow for retail during this tricky trading period as it holds back online sales, and creates friction in the customer journey.

Merchant Services 98

Merchant Services Payment Services Online Retail eCommerce 98

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. Join the discussion on Nov. 17 from 3 to 3:30 p.m. 17 from 2:15 to 2:45 p.m.

Merchant Services 312

Merchant Services Cryptocurrencies Payments Payment Services 312

365 Retail

JUNE 7, 2023

That’s according to new research from omnichannel customer engagement platform SAP Emarsys to mark the launch of its Mobile Wallet. Just 9% said they were uncomfortable using digital coupons and vouchers, and 10% respectively said that they were uncomfortable using digital loyalty cards. The result?

Omnichannel 98

Omnichannel Mobile Customer Loyalty Channel 98

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

RTP blog

APRIL 9, 2018

These investments speak to Nordstrom’s commitment of providing superior service through the omnichannel and personalization capabilities these technologies bring to the table. This is why Nordstrom’s recent acquisitions of BevyUp and MessageYes are intriguing.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. The customer experience is changing — and faster than ever.

Customer Experience 281

Customer Experience Technology Customer Retail 281

ESW

DECEMBER 4, 2023

In an era when consumer behaviour is more volatile than ever before, product drops can serve as an important way to create awareness, a sense of urgency and brand loyalty — but only when they are executed properly. It is a blend of marketing, hype and consumer psychology designed to drive sales and brand loyalty.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

UpSellIt

JULY 13, 2023

Take a look at the key omnichannel strategies your brand should implement to strengthen client relationships, boost customer loyalty, and increase revenue. Tailor promotions, recommendations, and messages based on your customers’ preferences and behaviors. Cart Preserver Technology 4. Ready to learn more?

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

AUGUST 10, 2020

And as one of the final touch points a brand has with a consumer, having a designated role to focus on the supply chain is critical in helping your business keep up with the ever-evolving customer experience, which requires businesses to rapidly adopt new technologies, manage visibility and prioritize returns. Embracing Technology.

Supplies 155

Supplies eCommerce Merchant Services Retail 155

iVend

DECEMBER 13, 2022

Learn more about our integrated retail technology platform. Statista tells us that 88% + of shoppers use vouchers and discount codes, and 68% of shoppers say that promotions increase their loyalty §§. Step 3 – Information The most direct way to let customers know about a promotion is to send the offer to them as a digital coupon.

Gifts 85

Gifts Retail Technology Social Media 85

RTP blog

AUGUST 10, 2018

In this new frontier, it’s imperative for retailers to continuously identify the right methods of communication to connect with existing customers and engage with prospects to drive meaningful interactions and foster customer loyalty. But at the same time, it’s not just about technology.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150

Sailthru

JUNE 23, 2023

Millennials have come of age in a time of unprecedented technological growth and economic unrest. Personalized communication is a must, and their affinity for technology helps shape how they shop. 67% of Millennials are more likely to participate in a loyalty program this year compared to last. Millennials love loyalty programs.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78

Retail TouchPoints

MARCH 14, 2023

One solution to this challenge is utilizing technology to get products back on the shelf before markdowns become necessary, according to Kieboom. Fighting Fraud Shouldn’t Affect Legitimate Customers No returns policy, whether generous or strict, can help retailers fight back against another major returns challenge: fraud.

Shipping Costs 241

Shipping Costs Retail Fulfillment Channel 241

RetailMinded

DECEMBER 26, 2023

Technological advancements only added to this trend. This changing market has forced retailers to learn to adapt and adopt flexible operations that function alongside a change in business culture that refocuses on customer loyalty. Businesses are focusing on customer-focused business models making the retail industry more agile.

eCommerce 64

eCommerce Retail Department Stores Technology 64

Retail TouchPoints

NOVEMBER 18, 2020

It’s equally important to hold fast to some tried and true tactics to keep existing loyal customers. Studies show that loyal customers are more likely to make repeat purchases, which ultimately drives revenue. He is passionate about building disruptive technologies that have large applicability to change industries.

Customer Retention 254

Customer Retention Information Customer Loyalty Mobile 254

ESW

JUNE 1, 2023

ESW Case Study ICONIC US FASHION BRAND. However, they lacked the necessary technology and infrastructure and realized developing it in-house would take years. CONQUERING DTC IN CANADA This world-famous fashion house had a wholesale arm in Canada that sold exclusively to local retailers.

Fashion 60

Fashion Shipping Costs Merchant Services Omnichannel 60

RTP blog

JULY 1, 2019

But what we learned in our recent study, The Great Divide , is that brands are under-delivering on that expectation — often without realizing it. By studying consumers’ perceptions of 31 different needs related to brands’ communications and marketing experiences, we learned that simplicity-related needs are among the most important.

Consumer 150

Consumer Live Chat Customer Loyalty Customer Experience 150

365 Retail

DECEMBER 20, 2023

Bonuses & Rewards: Enhancing customer loyalty Organisations are investing substantial amounts of money in the development and execution of rewards programmes, ranging from airlines providing frequent flier incentives to telecoms firms reducing costs to attract more customers. The company’s interest is reasonable.

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

365 Retail

JUNE 6, 2023

ZigZag Global , a leading retail returns technology company and winner of the Customer Experience award at Deliver 2022 , will be unveiling its latest technology at this year’s event. Customs delays are still prevalent following Brexit, with many delays attributed to data discrepancies.

Gifts 52

Gifts Customer Experience Technology Customer Loyalty 52