lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Leverage email marketing.

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Customer Retention eCommerce Customer Social Media 130

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Bootstrapping Ecommerce

NOVEMBER 6, 2018

11 strategies you can use to improve customer retention! You’ll see why they work & services that can help you achieve customer retention for your business. The post 11 Customer Retention Tools for Exponential Growth appeared first on Bootstrapping Ecommerce.

Customer Retention 145

Customer Retention Customer Improvements eCommerce 145

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 59

Customer Retention Customer Customer Loyalty Merchant Services 59

Retail TouchPoints

JANUARY 3, 2024

There’s also a cost consideration for retailers: faster and more convenient returns mean products are restocked sooner, and customers who return items are more likely to shop again quickly. This cycle not only improves inventory efficiency but also encourages repeat business, creating a win-win for both the customer and the retailer.

Retail 272

Retail Shipping Costs Improvements Customer Experience 272

Groove

NOVEMBER 12, 2020

Make a great first impression and create a positive experience for your customers by catering to their unique needs. In this blog, we're sharing 5 tips on how to improve customer experience and turn existing customers into repeat purchasers. How To Improve Customer Experience: 5 Tips. Ask For Feedback.

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Customer Experience Improvements Customer Social Media 356

Groove

APRIL 15, 2024

They can also leverage pricing strategies and increase customer experiences. Global Reach: Customers who normally would not have ordered from your store because of distance can now order. Customer retention through improved customer experience with the user-friendly interface, quick order function and flexible pricing options.

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BigCommerce B2B B2C Customer Retention 335

Omniconvert

SEPTEMBER 29, 2021

Discover the best tactics you can use to increase customer retention recommended by an eCommerce Strategist and start improving your on-site retention strategy. The post Best Tactics to Increase Customer Retention selected by an eCommerce Strategist appeared first on Omniconvert Ecommerce Growth Blog.

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Customer Retention eCommerce Customer Recommendation 78

lateshipment

NOVEMBER 8, 2023

Increasing the average order value directly boosts your store’s revenue, increases customer loyalty , and retention and reduces churn rate. How Does Average Order Value Influence Customer retention? 16 ways to improve Average Order value during the holidays 1.

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X-cart Improvements eCommerce Shipping Costs 130

Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

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Customer Retention Customer Social Media Customer Loyalty 241

Omnisend

JANUARY 8, 2024

While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position. Let’s explore the value repeat clients and customers can bring to your business.

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Customer Customer Retention Social Media X-cart 88

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Are you one of such businesses?

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

JANUARY 29, 2024

Marketplaces Valued for Both Strategic and Tactical Benefits The growth of marketplaces has been one of the top retail stories of the past few years, and that’s reflected in the 2023 survey results: 28% of retailers called marketplaces effective tools for achieving their omnichannel brand strategy, double the 14% that chose this option last year.

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Fulfillment Shipping Costs Omnichannel Retail 277

Omniconvert

MAY 4, 2020

The post 6 Strategies to improve your eCommerce UX appeared first on ECOMMERCE GROWTH Blog. With the abundance of high-quality eCommerce sites on the web, it’s no longer enough to simply provide baseline website functionality.

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Improvements eCommerce Blog Customer Retention 103

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right.

Customer Retention 60

Customer Retention Customer Games Improvements 60

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right.

Customer Retention 60

Customer Retention Customer Games Improvements 60

CPC Strategy

AUGUST 20, 2018

We focus an enormous amount of resources on acquiring new customers. The post Why Customer Retention Matters (And How to Improve It) appeared first on Retail Performance Marketing Blog - CPC Strategy. Research shows as much as 80% of our marketing budget is spent on.

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Customer Retention Improvements Customer Blog 44

AcquireConvert

AUGUST 2, 2020

As one Shopify blog post points out , a small change in customer retention can significantly boost a store’s revenue. The example shows two stores that have 100 customers purchasing a $10 item every month. So, what can you do to keep customers around? Strategy #1: Focus on making your customers happy.

Customer Retention 36

Customer Retention Shopify Customer eCommerce 36

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. So, what do e-commerce businesses generally do to improve their business’ CLV?

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction. It’s definitely worth considering.

Customer Experience 87

Customer Experience Improvements Customer Customer Retention 87

Retail TouchPoints

SEPTEMBER 13, 2023

However, an alerts-based system enabled them to confidently identify and cancel orders as needed, thereby avoiding chargebacks and helping to improve the bottom line. Tackling issues that affect the overall customer experience is crucial. He has also held leadership positions across product development and enterprise strategy.

Shipping Costs 255

Shipping Costs Payment Services Banking Retail 255

Korona

FEBRUARY 9, 2023

But how do you improve store performance? This guide will walk you through some tips about improving retail performance and key metrics you should track to get the most out of your business. Table of contents How to improve retail store performance How to measure your store performance Some Tips To Improve Your Retail Performance 1.

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Improvements Payment Services POS Payments 98

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Challenge customers with gamification.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

RTP blog

AUGUST 30, 2019

In fact this level of personalization should be the driving force of a digital strategy for any beauty brand or retailer. This expert status increases customers’ trust in you and creates tangible customer retention, with consumers returning to benefit from this expertise time and time again.

Customer Retention 150

Customer Retention Department Stores Customer Experience Fashion 150

Demac Media

JULY 12, 2017

In-store, online, mobile, pop-up shops, all are front of mind when thinking about creating great customer experiences and improving our customer retention (i.e. What About Using Shipping For Customer Retention What about the back-end of every order? – lifetime value). What about shipping?

Customer Retention 38

Customer Retention Shipping Costs Customer Shipping 38

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Post-purchase CX Strategies to Build a Customer Base 1.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Kissmetrics

JUNE 7, 2017

Marketers who forego these kinds of advertising strategies will find their brands are quickly made irrelevant or seemingly “out of touch” with what customers want. How have their strategies and findings impacted your advertising and your bottom line? Do you have Quants on your marketing team?

Improvements 225

Improvements Marketing Channel Customer Retention 225

Omniconvert

JULY 29, 2020

As a smart business owner, you have realized there is a correlation between customer satisfaction and customer retention. The post How to Improve Customer Satisfaction: Amazing Tips for Retaining Them appeared first on ECOMMERCE GROWTH Blog. This correlation.

Improvements 78

Improvements Customer Retention Customer Blog 78

Smile.io

MARCH 11, 2021

But more often than not, we become loyal to a brand because of their recognition of us as valued customers. Using personalization strategies on your Shopify store is the unparalleled way to increase retention rates. 93% of customers are likely to buy again from a company after receiving fantastic customer service.

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Improvements Live Chat Social Media eCommerce 80

RetailMinded

AUGUST 25, 2023

Anyone who is looking to elevate an online store and drive more sales needs to make meaningful improvements to their e-commerce presence. Ranging from mastering social media marketing to embracing advanced SEO techniques, these strategies will help reshape your digital storefront for success.

Improvements 52

Improvements Social Media SEO Customer Retention 52

Retail TouchPoints

APRIL 11, 2023

A recent study from Happy Returns reported that 86% of shoppers check a retailer’s return strategy before buying, yet many retailers have been tightening return policies to try and offset losses. Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns.

Customer Retention 272

Customer Retention Customer Loyalty B2B Customer 272

Kissmetrics

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. The longer a customer stays with your business, the more revenue they generate. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. 7 Steps for a Better Onboarding Client System That Improves Customer Retainment.

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Customer Retention Document Improvements Information 279

Omnisend

AUGUST 18, 2021

As a marketer, you’re probably well aware of the importance of a good customer retention strategy. We know that it’s easier, cheaper, and more profitable to keep an active base of loyal customers rather than constantly acquiring new ones. What is Customer Retention and Why is it Important for Your Ecommerce Business?

Customer Retention 148

Customer Retention Customer eCommerce Customer Loyalty 148

Smile.io

SEPTEMBER 19, 2023

In the ever-evolving landscape of ecommerce, building a profitable pricing strategy is like orchestrating a symphony that can significantly impact your success. They encompass the art and science of determining the optimal price for products or services offered to customers.

Shipping Costs 81

Shipping Costs Merchant Services Arts Shopify 81

ecomdash

APRIL 23, 2019

The best way to achieve both, it seems, is using loyalty programs — special deals stores give to repeat customers to improve their loyalty. Below, we outline 5 ways to improve your loyalty programs with social media. 5 Ways Social Media Improves Ecommerce Loyalty Programs. Then, it’s time to hit social media.

Social Media 115

Social Media Improvements eCommerce Customer Retention 115

Groove

FEBRUARY 24, 2020

We're sharing these eCommerce homepage best practices to help decrease your bounce rate, improve engagement, and increase conversions. Be sure to implement the following, if you're not already, into your eCommerce strategy: Place key information above the fold. eCommerce Homepage Best Practices. Display a unique value proposition.

eCommerce 367

eCommerce Mobile Customer Retention Web Design 367

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 277

Merchant Services Shipping Costs Retail Social Media 277