Retail TouchPoints

FEBRUARY 17, 2021

With innovative technology and data solutions, retail stores can deliver highly targeted offers to engage customers. To stay ahead of the curve, retailers can utilize technology to track the purchases customers make across different channels. Reward Your Most Loyal Customers. The global loyalty management market stood at $2.47

Customer Data 220

Customer Data Marketing Customer POS 220

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. After all, returning customers are one of the most important assets an ecommerce company can have. That’s where loyalty apps come in. What Are The Most Popular Loyalty Apps for Shopify?

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Retail TouchPoints

JUNE 2, 2022

Wine-as-a-Service (WaaS) ecommerce platform DRINKS has acquired Electriq Marketing , a Shopify-focused digital retention and growth agency. The acquisition was made to help DRINKS provide all the technology and expertise necessary to help retailers start, run and grow in the ecommerce alcohol category.

Shopify 221

Shopify Customer Loyalty eCommerce Platforms Customer Experience 221

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Here are some metrics that speak for themselves.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Fabric

NOVEMBER 17, 2023

Setting a new standard for delivering seamless customer experiences Today’s retailers face a constant balancing act: providing innovative solutions to enhance the customer journey, but also streamlining back-end operations. We believe in being “commerce-ready” anywhere, at all times. Retailers, we’ve got you covered!

Merchant Services 147

Merchant Services eCommerce eCommerce Platforms Customer Loyalty 147

GetElastic

AUGUST 17, 2020

This post is an excerpt from Brian Beck's Billion Dollar B2B Ecommerce: Seize the Opportunity , available now. The process of choosing an Ecommerce platform can seem overwhelming, particularly for B2B organizations that have little internal expertise or experience in Ecommerce. Interview your customers.

Document 113

Document eCommerce Platforms B2B eCommerce 113

Kissmetrics

JUNE 1, 2018

I’m not saying it’s easy, there’s way more to it than that, but the triangulation of tech, logistics and online-all-the-time buyers have certainly paved the way for the ecommerce boom. Keep your customers from cheating on you. Repeat customers are your #1 asset for growth. Build a brand your customers love.

Customer 279

Customer Marketing Shopify Demo 279

Retail TouchPoints

APRIL 18, 2022

The brand faced issues including cart abandonment, limited shopper engagement and lukewarm customer loyalty. We wanted something that would work for us every time,” said Rama Kannan, Senior E-commerce Marketplace Specialist for WAG in an interview with Retail TouchPoints.

eCommerce 294

eCommerce Customer Loyalty eCommerce Platforms Shopify 294

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments.

B2B 210

B2B eCommerce BigCommerce Omnichannel 210

lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Leverage email marketing.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. So, what sets the winning commerce brands apart?  has to offer.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

365 Retail

JULY 19, 2023

Among the multitude of these games, players can Play Big Bass Bonanza at Paddy’s , where they’ll meet a unique combination of immersion and interactivity, elements that any e-commerce platform could benefit from incorporating. This is explained in detail in the Rock Content blog.

eCommerce 52

eCommerce eCommerce Platforms Games Presentation 52

Smile.io

JUNE 16, 2022

The benefits of omnichannel commerce include everything from inventory management to customer loyalty. Through omnichannel commerce you can offer your customers unique features like buying online and picking up in a store, or buying anywhere and returning anywhere. Sounds too good to be true?

eCommerce Platforms 64

eCommerce Platforms Omnichannel Merchant Services POS 64

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 312

Payment Services eCommerce Shipping Costs Multi-channel 312

lateshipment

FEBRUARY 14, 2020

Because it realizes that a poor delivery experience means a dissatisfied customer less inclined to purchase in the future. The time starting from when the retailer ships a package to when it is in the hands of the customer defines the customer’s post-purchase experience. The Post-Purchase Experience Gap.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

lateshipment

JULY 25, 2022

Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the three must-haves for an online business to make the cut in today’s market. They want e-commerce brands to treat them with the proper experience that can lead them to shop again. Which is not the case.

eCommerce 147

eCommerce Management Shipping Costs Customer 147

Pivotree Blog

FEBRUARY 27, 2024

By Chantal Schweizer Strong data is essential for a positive B2B customer experience. Failure in any of these areas leads to customer confusion and frustration, a trend increasingly visible in B2B. And product data content is a fundamental building block for customer experience. What does strong data mean?

Customer Experience 52

Customer Experience B2B Customer eCommerce 52

lateshipment

AUGUST 31, 2023

The e-commerce industry is more saturated than ever. People address different pain points to attract customers and customers are overwhelmed with choices. E-commerce stores constantly need to update themselves in order to stay relevant to this digital world. M-commerce isn’t the next big thing.

Consumer 130

Consumer eCommerce Social Media Payment Services 130

AcquireConvert

OCTOBER 23, 2022

Shopify started life in Ottawa, Canada in 2006 intending to provide a complete ecommerce solution for aspiring store owners who didn’t want to go to the time and expense of developing a custom store from scratch. Successful ecommerce websites look and act the part, creating a seamless shopping experience and breeding customer loyalty.

eCommerce Platforms 51

eCommerce Platforms Shopify Merchant Services eCommerce 51

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. When done right, it has the potential to ensure your customers have a hassle-free ‘order delivery’ and ‘return’ experience.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Kibo

SEPTEMBER 14, 2021

For B2B sellers who want to keep up with increased demand for ecommerce interactions (and the traffic, fulfilment capabilities, and high customer expectations that go along with it), we’ve compiled a list of 14 essential ecommerce platform capabilities. The top 14 B2B Ecommerce Platform Features.

eCommerce Platforms 62

eCommerce Platforms Payment Services B2B eCommerce 62

lateshipment

JULY 14, 2021

A business’s success mainly relies on its customers. Customer satisfaction can make or break your business, making it one of the most important things that business owners should constantly monitor. As a business owner, it’s vital to understand your customers. Dull, boring, and badly designed websites frequently repel customers.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

Fabric

SEPTEMBER 5, 2023

Yet today, curbside pickup has quickly become one of the more popular fulfillment strategies offered by omnichannel e-commerce retailers and it has transformed the way customers interact with businesses, providing a more seamless and convenient shopping experience. In early 2020, only 6.6%

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

GetElastic

FEBRUARY 9, 2022

eCommerce promotions play a part in the differentiated digital commerce experiences that brands strive for in today’s saturated market. When you have less than 15 seconds to keep a customer interested in your app the action must be anything if not intentional. Engage Your Customers. The difference is buying behavior.

eCommerce 78

eCommerce Customer Social Media eCommerce Platforms 78

Fabric

JUNE 7, 2023

Dropshipping is a type of order fulfillment model where retailers sell products without keeping them in stock, instead relying on suppliers to handle inventory storage and shipping directly to customers. Historically, this method has powered household-name fashion sites like Macy’s and Nordstrom.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

Dropshipping is a type of order fulfillment model where retailers sell products without keeping them in stock, instead relying on suppliers to handle inventory storage and shipping directly to customers. Historically, this method has powered household-name fashion sites like Macy’s and Nordstrom.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

Dropshipping is a type of order fulfillment model where retailers sell products without keeping them in stock, instead relying on suppliers to handle inventory storage and shipping directly to customers. Historically, this method has powered household-name fashion sites like Macy’s and Nordstrom.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

AUGUST 8, 2023

E-commerce is here to stay. The digital marketplace continues to reshape the retail landscape, offering unparalleled convenience and access to a global customer base. In 2022, US e-commerce sales topped $1 trillion , while global e-commerce sales soared past $5.7 What is Order Management?

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Retail TouchPoints

OCTOBER 29, 2021

As shoppers were content with receiving customer service in real time from human retail assistants, chatbots and AI-powered virtual assistants were relegated to basic CX tasks such as recording customer feedback or for advertorial push notifications. Digital stores and ecommerce platforms ushered in the era of digital shopping.

Customer Loyalty 192

Customer Loyalty Recommendation Supplies POS 192

365 Retail

MARCH 1, 2024

This guide will equip aspiring entrepreneurs with a clear, structured approach to building their e-commerce venture. It highlights essential steps, including market research, website development, payment gateway integration, and customer service enhancement.

eCommerce 52

eCommerce Payment Services eCommerce Platforms SEO 52

Algopix

JULY 1, 2023

Multi-channel listing solutions are software platforms or tools that enable businesses to manage and sell their products across multiple online channels. Enhanced Customer Experience: With multi-channel listing solutions, businesses can provide a consistent and seamless customer experience across different channels.

Multi-channel 106

Multi-channel Channel Multichannel eCommerce 106

Ecommerce Platforms

OCTOBER 26, 2021

BetterCommerce provides users with features required for sales management, purchasing, merchandising, inventory, customer marketing and experience, operations, and logistics. Simply put, Better Commerce is an eCommerce platform that does way more than assist you in setting up a store. BetterCommerce Review: Overview.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. A great example is Walgreens , a company that recognizes that their customers want more convenience.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Elsner

APRIL 23, 2020

With the development of eCommerce platforms, the outlook towards shopping has completely transformed, and people started believing in the virtual world like never before. Everyone started shopping on eCommerce websites. That’s when the eCommerce market biggies started to launch their mobile apps. Let’s dive in.

Mobile 90

Mobile eCommerce Customer Payment Services 90

Algopix

JULY 26, 2023

In today’s digital age, a strong online presence is crucial for any business looking to thrive in the competitive eCommerce landscape. To effectively reach customers and drive sales, businesses need reliable and efficient website and shopping cart solutions. What are Shopping Cart Solutions?

Shopping Carts 126

Shopping Carts Payment Services 3dcart eCommerce Platforms 126

Fabric

JULY 5, 2023

To better unlock your creative promotions, we are providing no-code tools to tailor promotions to the right customers, driving customer loyalty, maximizing the impact of marketing efforts, and protecting margins. Promotion stacking Unlock savings and boost customer satisfaction with Promotion Stacking.

X-cart 130

X-cart BigCommerce eCommerce Shipping Costs 130