Retail TouchPoints

MAY 27, 2024

A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction. Online shoppers focus on current needs, as only 12% consider prior interactions with customer service reps important when using online customer service.

Live Chat 209

Live Chat Customer Social Media eCommerce 209

Retail TouchPoints

JANUARY 25, 2024

If data is the new oil, then Walmart is sitting on a gusher. The result — a suite of data insights tools called Walmart Luminate — is now being used regularly by Walmart merchants and suppliers under the banner of the company’s Data Ventures division.

Merchant Services 304

Merchant Services Supplies Consumer Customer 304

Retail TouchPoints

OCTOBER 18, 2023

Signifyd data shows that there was a 35% increase in false claims that an item never arrived in 2022 in Europe, and a 68% increase in false claims about the condition of a product. For retailers with overseas customers, the returns process can be more complex, with potentially more loopholes for returns fraud.

Payment Services 230

Payment Services Shipping Costs Payments Shipping 230

Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. This approach — where customers are refunded without being required to return an unwanted item — has its place, but it’s not a blanket solution.

Customer Experience 248

Customer Experience Shipping Costs eCommerce Improvements 248

Ecommerce Platforms

SEPTEMBER 20, 2022

As one of the most popular shipping apps for ecommerce order fulfillment, ShipStation often gets recommended for managing shipments, finding great deals from carriers, and sending tracking codes. ShipStation is a shipping platform for ecommerce store owners to manage all parcel shipments and tracking in one dashboard. Toggle accordion.

Shipping Costs 211

Shipping Costs Shipping Fulfillment Merchant Services 211

Retail TouchPoints

OCTOBER 20, 2021

Address Supply Chain Challenges with Better Demand Data. Sonthalia recommended meeting these high uncertainty levels with the data that retailers have access to. Retailers need to reinforce ordering early to their customers and also identify early sources of supply,” said Bolstorff. said Bolstorff.

Supplies 280

Supplies Customer Shipping Costs Recommendation 280

lateshipment

APRIL 1, 2020

Shipping is the most important factor in any online shopper’s decision criteria. While providing flexible delivery options is non-negotiable in ensuring online shoppers checkout of your store rather than a competitor’s, the quality of the post-purchase experience you offer determines whether your customers will stay with you.

Improvements 225

Improvements Payment Services Customer Shipping Costs 225

Algopix

JUNE 22, 2023

In the ever-expanding world of e-commerce, shipping management plays a vital role in ensuring the seamless movement of goods from the seller to the buyer. To meet the demands of an increasingly competitive market, businesses require efficient shipping management software that can streamline their operations.

Shipping Costs 100

Shipping Costs Shipping Operations Management 100

Ecommerce Platforms

JANUARY 9, 2023

So, hopefully, by the end of this blog post, you'll have a better idea of whether this solution meets the shipping needs of your business. If you haven't gathered from ShippingEasy's name, ShippingEasy is a shipping platform (Duh!). Headquartered in Austin, TX, ShippingEasy truly excels in streamlining your shipping operations.

Shipping Costs 197

Shipping Costs Shipping Shipping Labels Merchant Services 197

Retail TouchPoints

SEPTEMBER 2, 2022

New tools make data available to retailers like never before and are the linchpin to improving efficiencies, reducing waste, saving energy and assessing overall carbon footprint. Effective deployment of data is integral to keeping a company’s profits high and its impact on the planet low.

Online Retail 223

Online Retail Shipping Costs Retail Supplies 223

Retail TouchPoints

FEBRUARY 9, 2023

Yes, Amazon competes in certain categories that we compete in, but there are things we do that are difficult for Amazon to do, like shipping auto batteries, for example, or things with a service component. The easy way to do it is to think about us first and just push our products, but that’s not really solving the customer problem.

Customer Data 174

Customer Data Customer Omnichannel Electronics 174

lateshipment

JULY 17, 2023

Shipping is one of the top expenses for e-commerce businesses. Shipping, on the other hand, is a task that is outsourced to a third-party shipping carrier and is filled with events that happen out of your control. So, we’ll start the first step to save on shipping costs in choosing the right shipping carrier.

Shipping Costs 130

Shipping Costs eCommerce Shipping Management 130

lateshipment

SEPTEMBER 7, 2023

Thus, in this blog, we’ll explore why early preparation is necessary and in order to help you get started, provide you with a comprehensive holiday schedule in the form of a marketing calendar and information on shipping deadlines for the 2023 season. Building excitement and anticipation among your customers takes time.

Shipping Costs 130

Shipping Costs Shipping eCommerce Marketing 130

Retail TouchPoints

JULY 21, 2022

In today’s Now Economy , customers are gravitating increasingly toward the “I see it, I want it, I’ve got it” retail model — while at the same time they’re more intent than ever on making purchases that support their personal values. Shift Your Thinking and be More Flexible to Meet Changing Customer Needs.

Drop Ship 241

Drop Ship Shipping Costs Shipping Marketing 241

lateshipment

JUNE 11, 2021

Claiming refunds for service failures is a must-do to ensure that you’re not overpaying your shipping carrier. Given that over 15% of parcels shipped through them face service failures and delivery issues (P.S Understanding FedEx Money-Back Guarantee (MBG) and UPS’ Guaranteed Service Refund (GSR) in Terms of Shipping Refunds.

Shipping Costs 246

Shipping Costs Shipping Retail Operations 246

lateshipment

JULY 15, 2022

Yet they do not captivate customers like same-day delivery or free shipping promises do. But.but…keeping deliveries on time is not so easy, given that on-time delivery is in the hands of your shipping partner. In such situations, it is natural to ensure a better performance from the shipping carrier that you’re using.

Shipping Costs 130

Shipping Costs Shipping Merchant Services eCommerce 130

Retail TouchPoints

AUGUST 11, 2020

For Kroger , the expansion of its Ship e-Commerce assortment through a third-party marketplace is the latest example. Starting this fall, more than 50,000 additional items will be available to Ship customers across multiple categories including natural and organic, international food, specialty items, housewares and toys.

Shipping Costs 225

Shipping Costs Shipping Merchant Services eCommerce 225

Retail TouchPoints

JANUARY 5, 2023

In a world awash with data, what matters is not how much you have but what you do with it. But data strategy is only one of the beauty brand’s many “superpowers,” according to Ekta Chopra, e.l.f.’s Data is at the Center of Everything’. An intricate data management strategy is essential to pulling off this consistency; at e.l.f.

Customer Experience 288

Customer Experience Customer Data Consumer eCommerce 288

Groove

DECEMBER 18, 2023

BigCommerce private apps are pieces of software that are custom-developed and hosted on the cloud. Customization: Private web browser apps are often custom-developed to cater to the unique requirements of an organization. Data Control: These private web apps often handle sensitive corporate data.

BigCommerce 195

BigCommerce Customer Toys Shipping Costs 195

lateshipment

AUGUST 21, 2020

Of the many reasons for cart abandonment, the shipping fee is among the biggest. The truth is that today’s customers don’t appreciate a separate cost being added to their products at checkout. In the Amazon era, customers are spoiled for choice by businesses offering free shipping and faster deliveries.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer 246

Retail TouchPoints

JANUARY 28, 2022

One silver lining though all of this has been the emergence of zero-party data in retail’s marketing arsenal. With recent missteps by social media giants like Facebook, consumers have become increasingly aware of how their personal data is collected and used. So how should retailers use zero-party data? Getting to Less Guessing.

Gifts 244

Gifts Shipping Costs Social Media Outdoor 244

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Ecommerce retailers can use this information, plus sustainable practices and smart messaging, to build loyalty and attract new customers.

Shipping Costs 256

Shipping Costs eCommerce Customer Shipping 256

lateshipment

APRIL 26, 2022

The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience. You need to make sure that you don’t be like them because your customers will still blame you for shipping issues.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Top data-related challenges include: .

Customer Loyalty 192

Customer Loyalty Customer Retail Shipping Costs 192

lateshipment

DECEMBER 4, 2020

The COVID-19 pandemic’s far-reaching effects have weighed heavily on the operational capabilities of shipping carriers and their employees alike. Not to forget that the Holiday shipping is already like tiptoeing around landmines. All points of the supply chain have been restricted due to the impact of COVID-19.

Shipping Costs 214

Shipping Costs Shipping Small Business Retail Supplies 214

lateshipment

JUNE 10, 2021

The contemporary shipping process is changing rapidly, and as a shipper, you need to streamline your process. Streamlining your company’s shipping process implies having a more efficient and speedy supply chain, something most clients prefer. Partner with the Most Effective Shipping Carrier.

Shipping 130

Shipping EDI eCommerce Electronics 130

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? A negative order delivery experience will have an irreparable impact on your relationship with customers.

Shipping Costs 273

Shipping Costs Shipping Merchant Services eCommerce 273

lateshipment

SEPTEMBER 10, 2020

Have you spent time taking a good, hard look at your shipping invoices? Or you could follow in the footsteps of other retail businesses that have become increasingly savvy and claim refunds for various shipping carrier service failures using automated shipping audit services like LateShipment.com. . If not, try it once.

Shipping Costs 228

Shipping Costs Shipping Payment Services Payments 228

lateshipment

OCTOBER 30, 2020

The fact that this year’s holiday season is happening amidst a global pandemic itself is a challenge for everyone as it is unprecedented. Customers are confused between spending on products that they’re craving and saving money by just going for the need of the situation. Important eCommerce Events. Halloween - Saturday, 31st October.

Shipping 243

Shipping Small Business Retail Marketing Retail 243

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue. Decluttering the AI Landscape.

Retail 290

Retail Customer Data Customer Experience Social Media 290

lateshipment

DECEMBER 4, 2021

The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage. Indeed, you can anticipate your customers to meet with stockouts and longer delivery timelines from all carriers this Holiday season. FedEx Corp. respectively.

Shipping Costs 130

Shipping Costs Shipping eCommerce eCommerce Platforms 130

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. Both CLV and CLTV are common acronyms for Customer Lifetime Value and are interchangeably used.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

RetailMinded

APRIL 26, 2024

The growing ecommerce landscape represents an incredible opportunity for SMBs, allowing them to expand their reach into new geographies and connect with customers worldwide. One of the most significant issues of all is figuring out how you’re going to manage the complexities of shipping, both domestically and internationally.

Shipping Costs 52

Shipping Costs Shipping eCommerce eCommerce Software 52

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Shipping Costs 233

Shipping Costs Customer Experience Supplies Improvements 233

Groove

APRIL 18, 2024

This data-driven solution brings financial, logistical, and human resource data together to save you time managing your store. You’ll never have to worry about system limitations and data inconsistencies. It also allows for personalized marketing and better customer service.

Shopify 393

Shopify Payment Services Shipping Costs Order Fulfillment 393

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. What Is The eCommerce Customer Journey?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Store Growers

MAY 24, 2023

Last Updated on May 24, 2023 Shipping charges are one of the most common reasons why customers abandon their shopping carts, so it’s essential that you provide accurate shipping information about your products. These shipping attributes are essential for all ecommerce businesses, so it’s important to know how to use them.

Shipping Costs 91

Shipping Costs Merchant Services Shipping Shipping Labels 91