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5 Things Brands Need to Know About the Gen Z Customer Experience (and Employee Experience)

Retail TouchPoints

If we were to sum up what brands need to know about Gen Z customer experiences preferences (and employee experience preferences) in a few words, it would go something like this: they’re different. It makes sense, then, that their standards for customer and employee experiences would be higher than ever too. Revolutionary even.

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

When your customers make a purchase, they’re thinking about getting the product and not about things like customer support. When that time comes, the customer will look to contact the company. You can have dedicated teams for each one of them, but remember to properly prepare your agents for customer interaction.

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5 Must-Know Tips For Shopify Subscription Programs

Groove

The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time. Does your subscription program include a members-only forum or live chat feature?

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3 Post-Purchase Fails…and How to Fix Them  

Retail TouchPoints

Executive teams have historically looked at the customer journey as a funnel, aiming to bring consumers from an initial point of engagement through to a purchase. Understand that expectations are everything: The biggest thing a brand can get wrong is not knowing what their core customer expects from the post-purchase experience.

Live Chat 184
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The 4 Best Ways to Contact Squarespace Customer Service

Ecommerce Platforms

Squarespace is an incredibly popular ecommerce platform, with a customer base of more than 3.8 There are various avenues that you can use if you want to get in touch with Squarespace customer support. The 4 Best Ways to Get in Touch with Squarespace Customer Service. Simply click on it to launch the live chat.

Live Chat 118
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Contact Us Page Tips: Move From Blah to Yeah!

Kissmetrics

Help pages: Customers with critical product or service questions lean on this page to get their answers. When customers know where you are, even when they’re looking at a mobile device, your conversion rates can skyrocket. Customers need plenty of calls to action. Customers answer one simple question with a dropdown.