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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

Tip 1: Offer deep customer support to help with conversion and enhance loyalty. Tip 2: Simplify the cart and checkout process. While most retailers offer live chat on their websites, only 48% offer live chat in the cart — a critical step in conversion. Tip 3: Optimize navigation and search.

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5 Things Brands Need to Know About the Gen Z Customer Experience (and Employee Experience)

Retail TouchPoints

Tip #1: Seamless and efficient experiences are a must. Tip #2: Gen Z Is unlikely to complete a traditional CX or EX survey. We suggest micro surveys, social media and review sites and live chat to gain the intelligence you need to compete for Gen Z’s loyalty. Tip #4: Strong brand values are make-or-break.

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5 Must-Know Tips For Shopify Subscription Programs

Groove

Does your subscription program include a members-only forum or live chat feature? Offering loyalty points for activities such as sharing on social media, staying a member for 6 months, or referring a friend (more on that below) will create emotionally invested customers. Product Bundles.

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Contact Us Page Tips: Move From Blah to Yeah!

Kissmetrics

They can search FAQs, start a live chat, or send an email. I also link to relevant social media sites to follow me through those platforms. And we’ve shared quite a few tips you can put to use right now. Put a link to your page in your email signature and link it to your social media accounts.

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3 Post-Purchase Fails…and How to Fix Them  

Retail TouchPoints

While it’s always helpful to arm associates and live chat agents with communication guides and tools that will help them deescalate issues and solve problems, automated tools are becoming more common. What modes of communication are available if and when your customers are looking for insight?

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5 Ecommerce Marketing Tips to Boost Sales

Omnisend

From the more technical, website-related fixes to marketing automation tactics and good old-fashioned customer support, these tips are not only a breeze to get up-and-running but they’ll begin to reap immediate results, too. You can see it with the wide-spread use of ad blockers and the lack of clicks on social media ads.

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Shopify Subscriptions App: 5 Must-Know Tips for your Program

Groove

Community Does your subscription program include a members-only forum or live chat feature? Offering loyalty points for activities such as sharing on social media, staying a member for 6 months, or referring a friend (more on that below) will create emotionally invested customers.