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eCommerce Live Chat: Benefits For Brands & Consumers

Groove

Convenient for both businesses and consumers, eCommerce live chat addresses customer pain points instantly, allows for cross-selling and up-selling opportunities with personalized product recommendations and decreases shopping cart abandonment by answering customer inquiries promptly. Control Who Sees The Chat Box.

Live Chat 343
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How To Automate E-Commerce Customer Service

lateshipment

Whether you are selling products through your e-commerce website or a marketplace, effective customer service that is 24*7 is beneficial can be beneficial to boost sales and acquire loyal customers. In this post, we will explore the best ways to automate e-commerce customer service and delight your customers.

eCommerce 130
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The 5 Benefits of E-Commerce Automation

Kissmetrics

Running an e-commerce store is a lot of work, but you already know that. That’s where e-commerce automation comes in. E-commerce automation is the magic sauce to free you from the mundane. What is E-Commerce Automation? How Can E-Commerce Automation Help My Business?

eCommerce 336
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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

Live Chat 104
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A 15 Step Checklist to Prepare Your E-Commerce Site for Black Friday and Holiday Shopping

Kissmetrics

This means preparing your e-commerce site for this busy period is essential to success. The level of competition for Black Friday e-commerce sales is off the charts, which means it pays to start preparing now. Here’s your 15-step checklist to get your e-commerce site ready for Black Friday and holiday shopping.

eCommerce 259
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BFCM 2022: 22 E-commerce Insights to Maximize Sales

lateshipment

Since we’ll be talking extensively about these days in this article, we’ll use the acronym BFCM hereafter. This article is not only for e-commerce experts but also for the e-commerce novice. BFCM 2022: Insights for E-commerce Businesses. So bear with us as we go through the details. Optimize your UI/UX.

eCommerce 130
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Best CRM for Shopify? Our Favorite Apps and Integrations

Groove

On its own, Shopify is one of the most robust eCommerce platforms. However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store. For example, a Shopify CRM can help B2B businesses with segmentation and enhanced customer profiling.

Shopify 358