Inflow Insights

SEPTEMBER 16, 2019

You know that live chat is helpful for the customer experience on your eCommerce site…but does your live chat increase conversions ? We’ve noticed that many eCommerce companies are hopeful that the resources they put into live chat are helping to increase sales.

Live Chat 69

Live Chat eCommerce Mobile Conversion Optimization 69

Groove

MAY 15, 2023

Introduction The eCommerce tech stack is the foundation of any successful online business. Choosing the right tech stack for your eCommerce store is crucial for ensuring a seamless user experience, scalability, and integration with other essential business processes. Analytics integrations (e.g.,

eCommerce 195

eCommerce Magento Merchant Services WooCommerce 195

Ecommerce Platforms

MAY 23, 2018

Live chat boxes are so beneficial to both ecommerce companies and customers that you'd be leaving money on the table if you didn't have one. LiveChat is a powerful solution for getting a live chat module on your website, with lead generation tools, agent rating options, and more. Mobile Customer Support.

Live Chat 116

Live Chat Document Article Mobile 116

Omnisend

NOVEMBER 20, 2023

As you’ll discover in this Wix eCommerce review, the platform has broader and more advanced capabilities. Wix eCommerce caters to businesses of all sizes. Wix eCommerce competes with well-known ecommerce solutions, offering both ease of use and comprehensive functionality. However, that’s far from reality.

Merchant Services 88

Merchant Services Payment Services eCommerce Shipping Costs 88

Groove

JULY 23, 2020

When it comes to implementing eCommerce marketing software, many businesses don't know where to start. Continue reading for our software recommendations that are guaranteed to help you achieve your eCommerce goals. eCommerce Marketing Software: Increase Revenue. Service Hub – Ticketing, Live Chat, etc.

eCommerce Marketing 332

eCommerce Marketing eCommerce Marketing Customer Loyalty 332

Retail TouchPoints

JULY 2, 2020

Salesfloor , a mobile application platform designed for store associates, has launched a new product bundle designed to assist retailers in the wake of the COVID-19 pandemic. The Live Voice and Video Chat tool can help store associates bring the in-store customer experience to online customers.

Operations 163

Operations Live Chat eCommerce POS 163

MagentoBrain

MARCH 31, 2023

The world of ecommerce is becoming increasingly competitive, and having a visually appealing and user-friendly website is more important than ever. With its powerful features and flexibility, Magento has become a popular platform for building ecommerce stores.

eCommerce 59

eCommerce Magento Customer SEO 59

Ecommerce Platforms

JANUARY 29, 2019

Most users struggle when trying to pick the best ecommerce software. We want to help you find your way around all that noise and point you towards the top ecommerce software in the market so that you can make an educated decision when building an online store. “What is ecommerce software, anyway?” Just want our no.1

eCommerce Software 188

eCommerce Software eCommerce Payment Services Merchant Services 188

Klaviyo

MARCH 20, 2018

Mobile devices are taking the Internet by storm. Nearly 56% of website traffic now comes from mobile devices. Mobile visitors aren’t converting as well as desktop visitors. Why is it difficult to convert mobile traffic into leads? Importance of Mobile Conversions. Tips for Turning Mobile Traffic into Subscribers.

Mobile 144

Mobile Live Chat Blog Improvements 144

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. How mobile applications support B2B commerce.

B2B 135

B2B Mobile eCommerce Shipping Costs 135

GetElastic

MAY 22, 2019

Mobile commerce apps for B2B are increasing, and with good reason — 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 146

B2B Mobile eCommerce Shipping Costs 146

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. How mobile applications support B2B commerce.

B2B 130

B2B Mobile eCommerce Shipping Costs 130

GetElastic

MAY 14, 2020

Despite the buzz around AI’s potential to make ecommerce as personal and natural as an in-store visit, fully-baked intelligent shopping assistance remains several years away. According to LivePerson’s analysis of over 20 years of live chat logs, 70% of ecommerce chat inquiries can easily be handled by automation.

Payment Services 138

Payment Services eCommerce X-cart Payments 138

Groove

JULY 2, 2019

Abandoned carts in eCommerce aren't a new problem. Experiment With Live Chat & Chat Bots. When designing your checkout flow, make sure button sizes are mobile compatible. We recommend button sizes no smaller than 44 pixels by 44 pixels to accommodate finger tap on mobile devices. Add Clear Incentives.

Shopping Carts 284

Shopping Carts Payments Live Chat Shipping Costs 284

Kissmetrics

FEBRUARY 1, 2022

Here’s how you can add social proof: Add customer reviews: Every e-commerce site has a customer reviews section because 93 percent of customers read online reviews before buying a product. Imagine you find an interesting e-commerce store with great products at affordable prices. This is true for most e-commerce sites.

Improvements 245

Improvements Live Chat SEO eCommerce 245

365 Retail

MAY 1, 2024

If you’re one of them, you need a robust ecommerce information technology (IT) support to keep your online business going. Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

Smile.io

JANUARY 4, 2024

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization. Onsite marketing is an ecommerce marketing strategy that involves engaging and converting website visitors through targeted campaigns tailored to their behavior and data. Kate Parish from Onilab 2.

X-cart 68

X-cart eCommerce Marketing Live Chat 68

GetElastic

AUGUST 16, 2019

Statista predicts revenue from global retail ecommerce will rise to $4.88 Majority of shoppers gain inspiration and ideas from social media sites – it comes from posts of their friends and family or a social media advertisement from an ecommerce website. But it is the live support that users need the most. Source: Kayako.

eCommerce Marketing 149

eCommerce Marketing Live Chat eCommerce Marketing 149

Ecommerce Platforms

MAY 11, 2023

Built from the ground up to simplify language translation, this chat-based solution requires no coding knowledge, and can be easily implemented into your website in no time. Askly is one of the newer chat-based customer service tools to emerge within the rapidly growing SaaS market today. Let’s jump in. What is Askly?

Live Chat 104

Live Chat Customer Social Media eCommerce Platforms 104

Ecommerce Platforms

NOVEMBER 15, 2022

Let's be honest – ecommerce is the online money-making opportunity of the decade. ecommerce sales reached $5.2 There are lots of excellent turnkey ecommerce platforms that you can use to open your store in minutes. With that said, in this review, we're looking at some of the top turnkey ecommerce website platforms.

eCommerce 197

eCommerce Shipping Costs Payment Services Shopify 197

Kissmetrics

DECEMBER 12, 2020

The Top 4 Options For The Best Free Website Builders: Wix – The best for e-commerce sites Weebly – The best for general sites WordPress – The best for blogging and content creation Site123 – The best for quick and easy landing pages. E-commerce Platforms. You need a digital storefront, too.

eCommerce 363

eCommerce Payment Services Blog eCommerce Platforms 363

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. How mobile applications support B2B commerce.

B2B 78

B2B Mobile eCommerce Shipping Costs 78

Kissmetrics

JANUARY 17, 2018

The ecommerce customer is a moving target. They’re mobile. How do you woo these “moving targets” into engaging with your ecommerce promotions, opting into your offers, and buying your products? How do you woo these “moving targets” into engaging with your ecommerce promotions, opting into your offers, and buying your products?

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

GetElastic

FEBRUARY 20, 2019

In order to increase the ecommerce conversion rate, each and every step has to be analyzed – from the initial landing page to checkout. Here’s how you can boost your ecommerce conversions: 1. Live chat support. You must make sure your customer representatives or live chat agents are proactive.

eCommerce 156

eCommerce Live Chat Shipping Costs Payment Services 156

Retail TouchPoints

AUGUST 30, 2023

This annual study of commerce trends benchmarks how 120 retailers and brands perform against more than 200 criteria across web, mobile, in-store and cross-channel experiences. While most retailers offer live chat on their websites, only 48% offer live chat in the cart — a critical step in conversion.

Shipping Costs 224

Shipping Costs Improvements Live Chat Retail 224

GetElastic

JANUARY 7, 2019

Consumers, on average use five to six touchpoints before making a purchase – and for those multi-device shoppers their commerce journey starts and ends on smartphones. Based on data from comScore there are five reasons mobile shoppers don’t convert: 2% — security concerns. And not all journeys end with a conversion.

Mobile 141

Mobile Recommendation Live Chat Information 141

Omnisend

OCTOBER 4, 2023

Reading Time: 7 minutes Many ecommerce merchants think order cancellation emails are a necessary evil. This guide shows you how to write effective order cancellation emails that boost your ecommerce success. This is crucial in today’s crowded ecommerce market. But savvy online retailers know the truth.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Ecommerce Platforms

OCTOBER 4, 2022

By the end of 2022, the global eCommerce market is expected to grow to a staggering $5.55 In light of that, it's no wonder that entrepreneurs are frequently finding new eCommerce-related opportunities to turn their passion into a living online. However, the right eCommerce platform is imperative to succeed in this venture.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Ecommerce Platforms

OCTOBER 12, 2022

Squarespace vs Bigcommerce: it’s a battle between two giants of the website building and ecommerce platform world. The main ecommerce and site building features from Squarespace and BigCommerce are easily compared, but we must also look at the quality of those features. Squarespace Pros. Bigcommerce Pros. Let’s take a look.

BigCommerce 209

BigCommerce Payment Services Merchant Services Shipping Costs 209

Ecommerce Platforms

MARCH 18, 2023

Ecommerce stores, on the other hand, are online platforms, where customers can purchase products using credit cards and other digital payment methods, and have them shipped to their homes, or a pickup location. Both retail and ecommerce stores have their own distinctive pros and cons to consider for any entrepreneur. What is Ecommerce?

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Ecommerce Platforms

MAY 17, 2023

In the ecommerce world, there are dozens of tools and platforms on the market that can assist you with launching your own online store. Today, Shopify is the most popular eCommerce platform in the world. Founded in 2006, Shopify hosts over one million e-shops in approximately 150 countries. What is BigCommerce?

WooCommerce 104

WooCommerce BigCommerce Shopify eCommerce Platforms 104

Ecommerce Platforms

APRIL 30, 2020

Seeing as how the market is so large, we wanted to find out which free WordPress ecommerce plugins stand out. The conclusion is in: We believe WooCommerce serves as the best free WordPress ecommerce plugin. The question is, which free WordPress eCommerce plugins are best for your WordPress website? Why You Should Trust Us.

eCommerce 245

eCommerce WooCommerce Payment Services Shipping Costs 245

Omnisend

DECEMBER 14, 2023

Reading Time: 8 minutes There’s a common myth that ecommerce apps are only useful for large and established online stores. That they’re unnecessary for small ecommerce businesses. This article explores some of the best ecommerce apps, including their key features, pros, cons, and pricing. The reality? Let’s get started!

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

Ecommerce Platforms

JANUARY 11, 2023

You don't need us to tell you that shipping is a big part of any eCommerce business. You can even create shipping labels while you’re on the go with the mobile app. Mobile App. Unlike many of its competitors, ShipStation comes with a mobile app. Live chat support. Welcome to our ShipStation review!

Shipping Costs 196

Shipping Costs Shipping Labels Merchant Services Shipping 196

Smile.io

MAY 15, 2024

💡 Key takeaways: - Growing a commerce business involves increasing revenue with increased overhead investments. Scaling a commerce business is increasing revenue without a significant increase in operating costs.   - High-volume commerce brands can use Smile Plus to unlock the best of what Smile.io has to offer.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Ecommerce Platforms

JANUARY 11, 2023

You don't need us to tell you that shipping is a big part of any eCommerce business. You can even create shipping labels while you’re on the go with the mobile app. Mobile App. Unlike many of its competitors, ShipStation comes with a mobile app. Live chat support. Welcome to our ShipStation review!

Shipping Costs 195

Shipping Costs Shipping Labels Merchant Services Shipping 195

365 Retail

MARCH 13, 2023

Simply put, omnichannel commerce is a strategic approach to retail that focuses on delivering seamless customer experiences – whether the shopper is buying online from a mobile device, on a computer, or in a physical store. For e-commerce retailers, the spotlight is on the number of different platforms that can be used to shop.

Omnichannel 70

Omnichannel eCommerce Shipping Costs Social Media 70